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explorer.EXE malware, virus, etc?


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9 replies to this topic

#1 iaarong

iaarong

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Posted 20 April 2014 - 02:14 PM

Hello All! 

 

I am running Windows 8.1 and I think I ran into some sort of virus or malware which I cannot detect or remove. For example, I can no longer open or run task manager, I can no longer install programs, i.e. Tuneup Utilities and my computer has acted strangely for the past day or so. I ran some virus and malware scans which removed a bunch of stuff but I think I may have caused more harm than anything. 

 

Any assistance is greatly appreciated. 

 

Aaron 



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#2 Broni

Broni

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  • Local time:08:32 PM

Posted 21 April 2014 - 08:37 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 iaarong

iaarong
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  • Local time:09:32 PM

Posted 22 April 2014 - 01:41 AM

Thank you for your assistance and here you go.....

 

 Results of screen317's Security Check version 0.99.82  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 51  
 Java version out of Date! 
  Adobe Flash Player 12.0.0.77 Flash Player out of Date!  
 Adobe Reader XI  
 Google Chrome 33.0.1750.154  
 Google Chrome 34.0.1847.116  
````````Process Check: objlist.exe by Laurent````````  
 NVIDIA Corporation PhysX Common AvastSvc.exe -?- 
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 
 
 

Farbar Service Scanner Version: 25-02-2014
Ran by iaaronG (administrator) on 21-04-2014 at 23:10:53
Running from "C:\Users\iaaronG\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2014-04-19 08:17] - [2014-03-04 05:15] - 2519384 ____A (Microsoft Corporation) FEEFE783D87C9063CDAC6DBDCF95F533
 
C:\Windows\System32\dnsrslvr.dll
[2014-04-19 08:17] - [2014-03-04 00:13] - 0254464 ____A (Microsoft Corporation) FE7656474448BE6A6C68E5C9BEB7CA94
 
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll
[2014-04-19 08:17] - [2014-03-08 00:01] - 0827392 ____A (Microsoft Corporation) BBE15881FE11BE37112F8320C41DAFB9
 
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\wscsvc.dll
[2014-04-19 10:09] - [2014-02-22 01:52] - 0134144 ____A (Microsoft Corporation) 515583507D3828E827FF6352C9ACCEFA
 
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2014-04-19 10:11] - [2014-02-22 01:42] - 3408384 ____A (Microsoft Corporation) 0263439206D96DFF76B8C0873E1D7269
 
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2014-03-12 17:12] - [2013-10-24 23:48] - 1571328 ____A (Microsoft Corporation) 8077537B1600AF493E7EE1A7A5C90799
 
C:\Program Files\Windows Defender\MsMpEng.exe
[2014-03-12 17:12] - [2013-10-30 17:29] - 0023824 ____A (Microsoft Corporation) 7CE5405B192AC912B9405F72386C7D4B
 
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2014-04-19 10:11] - [2014-02-22 02:38] - 0753664 ____A (Microsoft Corporation) 81979817943D830BF24571B7C1B28A1A
 
 
 
**** End of log ****
 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by iaaronG (administrator) on 21-04-2014 at 23:12:20
Running from "C:\Users\iaaronG\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Ethernet (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set interface interface="Ethernet" forwarding=disabled advertise=disabled metric=0 siteprefixlength=0 nud=disabled routerdiscovery=disabled managedaddress=disabled otherstateful=disabled weakhostsend=disabled weakhostreceive=disabled ignoredefaultroutes=disabled advertisedrouterlifetime=0 advertisedefaultroute=disabled currenthoplimit=0 forcearpndwolpattern=disabled enabledirectedmacwolpattern=disabled ecncapability=ecndisabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : iaaronG-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-25-64-8C-3E-D5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bd2c:f1d3:78bc:6d90%3(Preferred) 
   IPv4 Address. . . . . . . . . . . : 172.16.0.2(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, April 20, 2014 10:45:59 PM
   Lease Expires . . . . . . . . . . : Tuesday, April 22, 2014 9:23:31 PM
   Default Gateway . . . . . . . . . : 172.16.0.1
   DHCP Server . . . . . . . . . . . : 172.16.0.1
   DHCPv6 IAID . . . . . . . . . . . : 251667812
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-DE-46-BA-00-25-64-8C-3E-D5
   DNS Servers . . . . . . . . . . . : 172.16.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{70B40F8C-F5F6-458A-807A-565A61D8B8BA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 12:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:4ae:2186:b358:d280(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::4ae:2186:b358:d280%5(Preferred) 
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 83886080
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-DE-46-BA-00-25-64-8C-3E-D5
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  172.16.0.1
 
Name:    google.com
Addresses:  2607:f8b0:4007:802::1003
 74.125.224.41
 74.125.224.46
 74.125.224.32
 74.125.224.33
 74.125.224.34
 74.125.224.35
 74.125.224.36
 74.125.224.37
 74.125.224.38
 74.125.224.39
 74.125.224.40
 
 
Pinging google.com [74.125.224.226] with 32 bytes of data:
Reply from 74.125.224.226: bytes=32 time=27ms TTL=53
Reply from 74.125.224.226: bytes=32 time=22ms TTL=53
 
Ping statistics for 74.125.224.226:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 27ms, Average = 24ms
Server:  UnKnown
Address:  172.16.0.1
 
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=106ms TTL=46
Reply from 98.138.253.109: bytes=32 time=125ms TTL=46
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 106ms, Maximum = 125ms, Average = 115ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  3...00 25 64 8c 3e d5 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
  4...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  5...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       172.16.0.1       172.16.0.2     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
       172.16.0.0    255.255.255.0         On-link        172.16.0.2    266
       172.16.0.2  255.255.255.255         On-link        172.16.0.2    266
     172.16.0.255  255.255.255.255         On-link        172.16.0.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        172.16.0.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        172.16.0.2    266
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  5    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  5    306 2001::/32                On-link
  5    306 2001:0:5ef5:79fd:4ae:2186:b358:d280/128
                                    On-link
  3    266 fe80::/64                On-link
  5    306 fe80::/64                On-link
  5    306 fe80::4ae:2186:b358:d280/128
                                    On-link
  3    266 fe80::bd2c:f1d3:78bc:6d90/128
                                    On-link
  1    306 ff00::/8                 On-link
  3    266 ff00::/8                 On-link
  5    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/20/2014 11:26:11 PM) (Source: MsiInstaller) (User: IAARONG-PC)
Description: Product: TuneUp Utilities Language Pack (en-US) -- Error 1317. An error occurred while attempting to create the directory: C:\ProgramData\TuneUp Software\TuneUp Utilities 2013
 
Error: (04/20/2014 10:03:25 PM) (Source: Application Error) (User: )
Description: Faulting application name: Repair_Windows.exe, version: 2.6.0.2, time stamp: 0x534f196e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x007409c7
Faulting process id: 0x1308
Faulting application start time: 0xRepair_Windows.exe0
Faulting application path: Repair_Windows.exe1
Faulting module path: Repair_Windows.exe2
Report Id: Repair_Windows.exe3
Faulting package full name: Repair_Windows.exe4
Faulting package-relative application ID: Repair_Windows.exe5
 
Error: (04/20/2014 10:03:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: Repair_Windows.exe, version: 2.6.0.2, time stamp: 0x534f196e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x007409c7
Faulting process id: 0x1308
Faulting application start time: 0xRepair_Windows.exe0
Faulting application path: Repair_Windows.exe1
Faulting module path: Repair_Windows.exe2
Report Id: Repair_Windows.exe3
Faulting package full name: Repair_Windows.exe4
Faulting package-relative application ID: Repair_Windows.exe5
 
Error: (04/20/2014 09:49:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: IAARONG-PC)
Description: Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: -2144927151 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/20/2014 09:38:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: IAARONG-PC)
Description: Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: -2144927151 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/20/2014 09:31:47 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: IAARONG-PC)
Description: Activation of app winstore_cw5n1h2txyewy!Windows.Store failed with error: -2144927151 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider StorageWMI attempted to register query "select * from MSFT_StorageModificationEvent" whose target class "MSFT_StorageModificationEvent" in //./root/Microsoft/Windows/Storage namespace does not exist. The query will be ignored.
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider StorageWMI attempted to register query "select * from MSFT_StorageDepartureEvent" whose target class "MSFT_StorageDepartureEvent" in //./root/Microsoft/Windows/Storage namespace does not exist. The query will be ignored.
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider StorageWMI attempted to register query "select * from MSFT_StorageArrivalEvent" whose target class "MSFT_StorageArrivalEvent" in //./root/Microsoft/Windows/Storage namespace does not exist. The query will be ignored.
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI) (User: NT AUTHORITY)
Description: Event provider StorageWMI attempted to register query "select * from MSFT_StorageAlertEvent" whose target class "MSFT_StorageAlertEvent" in //./root/Microsoft/Windows/Storage namespace does not exist. The query will be ignored.
 
 
System errors:
=============
Error: (04/21/2014 09:06:58 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 09:06:57 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 09:06:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 09:06:55 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 01:10:09 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 01:10:08 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 01:10:06 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/21/2014 01:10:03 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.
 
Error: (04/20/2014 10:46:06 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender Service service failed to start due to the following error: 
%%577
 
Error: (04/20/2014 06:47:09 PM) (Source: Microsoft-Windows-Ntfs) (User: NT AUTHORITY)
Description: HD\Device\HarddiskVolumeShadowCopy63
 
 
Microsoft Office Sessions:
=========================
Error: (04/20/2014 11:26:11 PM) (Source: MsiInstaller)(User: IAARONG-PC)
Description: Product: TuneUp Utilities Language Pack (en-US) -- Error 1317. An error occurred while attempting to create the directory: C:\ProgramData\TuneUp Software\TuneUp Utilities 2013(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (04/20/2014 10:03:25 PM) (Source: Application Error)(User: )
Description: Repair_Windows.exe2.6.0.2534f196eunknown0.0.0.000000000c000041d007409c7130801cf5cfba05f9aa0C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Repair_Windows.exeunknown443c118e-c912-11e3-bede-0025648c3ed5
 
Error: (04/20/2014 10:03:24 PM) (Source: Application Error)(User: )
Description: Repair_Windows.exe2.6.0.2534f196eunknown0.0.0.000000000c0000005007409c7130801cf5cfba05f9aa0C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Repair_Windows.exeunknown43bb5286-c912-11e3-bede-0025648c3ed5
 
Error: (04/20/2014 09:49:49 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: IAARONG-PC)
Description: winstore_cw5n1h2txyewy!Windows.Store-2144927151
 
Error: (04/20/2014 09:38:16 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: IAARONG-PC)
Description: winstore_cw5n1h2txyewy!Windows.Store-2144927151
 
Error: (04/20/2014 09:31:47 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: IAARONG-PC)
Description: winstore_cw5n1h2txyewy!Windows.Store-2144927151
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: StorageWMIselect * from MSFT_StorageModificationEventMSFT_StorageModificationEvent//./root/Microsoft/Windows/Storage
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: StorageWMIselect * from MSFT_StorageDepartureEventMSFT_StorageDepartureEvent//./root/Microsoft/Windows/Storage
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: StorageWMIselect * from MSFT_StorageArrivalEventMSFT_StorageArrivalEvent//./root/Microsoft/Windows/Storage
 
Error: (04/20/2014 09:26:59 PM) (Source: Microsoft-Windows-WMI)(User: NT AUTHORITY)
Description: StorageWMIselect * from MSFT_StorageAlertEventMSFT_StorageAlertEvent//./root/Microsoft/Windows/Storage
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-04-20 22:46:06.595
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 9.0.2013)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.12)
Citrix Online Launcher (Version: 1.0.168)
Dell System Detect (Version: 5.7.0.6)
Facebook Video Calling 2.0.0.447 (Version: 2.0.447)
GeForce Experience NvStream Client Components (Version: 1.6.28)
Google Chrome (Version: 34.0.1847.116)
Google Update Helper (Version: 1.3.23.9)
Google+ Auto Backup (Version: 1.0.21.81)
GoToMeeting 6.0.0.1259 (Version: 6.0.0.1259)
IObit Apps Toolbar v7.9 (Version: 7.9)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 11.1.5.5)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40820)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40825)
mkv2vob (Version: 2.4.9)
MKVToolNix 6.7.0 [20140102-565] (Version: 6.7.0)
Monitor Webcam Driver (1.01.02.0804)  
My Dell (Version: 3.4.6308.28)
Newsbin Pro (Version: 6.42)
NVIDIA 3D Vision Controller Driver 331.65 (Version: 331.65)
NVIDIA 3D Vision Driver 331.65 (Version: 331.65)
NVIDIA Control Panel 326.60 (Version: 326.60)
NVIDIA GeForce Experience 1.8.1 (Version: 1.8.1)
NVIDIA Graphics Driver 331.65 (Version: 331.65)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.142.992)
NVIDIA LED Visualizer 1.0 (Version: 1.0)
NVIDIA Network Service (Version: 1.0)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA ShadowPlay 10.11.15 (Version: 10.11.15)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3165)
NVIDIA Update 10.11.15 (Version: 10.11.15)
NVIDIA Update Core (Version: 10.11.15)
NVIDIA Virtual Audio 1.2.19 (Version: 1.2.19)
Picasa 3 (Version: 3.9)
Quicken 2013 (Version: 22.1.12.7)
Quicken 2014 (Version: 23.1.7.6)
QuickPar 0.9 (Version: 0.9)
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader (Version: 6.0.6000.20062)
SHIELD Streaming (Version: 1.6.85)
SoftwareWatcher bundle (Version: 2.0.0.3)
Southpark Stick of Truth (Version: 1)
Spotify (Version: 0.9.7.16.g4b197456)
SUPERAntiSpyware (Version: 5.7.1018)
Tweaking.com - Windows Repair (All in One) (Version: 2.6.2)
Unity Web Player (Version: )
VirtualCloneDrive (Version: 5.4.7.0)
VLC media player 2.1.2 (Version: 2.1.2)
WinRAR 5.01 (64-bit) (Version: 5.01.0)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 6134.99 MB
Available physical RAM: 4424.29 MB
Total Pagefile: 12278.99 MB
Available Pagefile: 9804.89 MB
Total Virtual: 4095.88 MB
Available Virtual: 3965.11 MB
 
========================= Partitions: =====================================
 
1 Drive c: (HD) (Fixed) (Total:916.82 GB) (Free:428.56 GB) NTFS
5 Drive g: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:5.54 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\IAARONG-PC
 
Administrator            Guest                    iaaronG                  
 
 
**** End of log ****
 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 4/21/2014
Scan Time: 11:21:08 PM
Logfile: 
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.04.22.01
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: iaaronG
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 253931
Time Elapsed: 7 min, 26 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.2.9200 Windows 8 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17031
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, G:\ DRIVE_FIXED
CPU speed: 2.660000 GHz
Memory total: 6433001472, free: 4548325376
 
Downloaded database version: v2014.04.22.01
Downloaded database version: v2014.03.27.01
Initializing...
======================
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: B444ACBB
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 30720000
    Partition file system is NTFS
    Partition is bootable
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 30801920  Numsec = 1922721200
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 1000204886016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-62-1953505168-1953525168)...
Done!
Scan finished
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org
 
Database version: v2014.04.22.01
 
Windows 8 x64 NTFS
Internet Explorer 11.0.9600.17031
iaaronG :: IAARONG-PC [administrator]
 
4/21/2014 11:23:04 PM
mbar-log-2014-04-21 (23-23-04).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 251326
Time elapsed: 11 minute(s), 5 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 


Rkill 2.6.5 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 04/21/2014 11:39:27 PM in x64 mode.
Windows Version: Windows 8.1 Pro 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Users\iaaronG\AppData\Local\Apps\2.0\ZH2CVNKY.XMX\32NK1O6J.OJ9\dell..tion_0f612f649c4a10af_0005.0007_59de4fd2458fcaec\DellSystemDetect.exe (PID: 4240) [UP-HEUR]
 
1 proccess terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 


#4 Broni

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Posted 22 April 2014 - 03:18 PM

Looks clean so far.

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 iaarong

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Posted 22 April 2014 - 08:07 PM

I did some cleaning of my own before your assistance which picked up some other malware...my computer is running better now but I still cannot install my Tuneup Utilities program for some odd reason. 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 Pro x64
Ran by iaaronG on Tue 04/22/2014 at 15:43:36.30
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\free window registry repair"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 04/22/2014 at 15:47:22.78
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 # AdwCleaner v3.201 - Report created 22/04/2014 at 15:38:34
# Updated 22/04/2014 by Xplode
# Operating System : Windows 8.1 Pro  (64 bits)
# Username : iaaronG - IAARONG-PC
# Running from : C:\Users\iaaronG\Downloads\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Program Files (x86)\sweetpacks bundle uninstaller
 
***** [ Shortcuts ] *****
 
Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftwareWatcher bundle\SoftwareWatcher bundle.lnk
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASMANCS
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17037
 
 
-\\ Mozilla Firefox v
 
[ File : C:\Users\iaaronG\AppData\Roaming\Mozilla\Firefox\Profiles\ucg1jw3z.default\prefs.js ]
 
 
-\\ Google Chrome v34.0.1847.116
 
[ File : C:\Users\iaaronG\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb
Deleted [Extension] : hbcennhacfaagdopikcegfcobcadeocj
Deleted [Extension] : pfndaklgolladniicklehhancnlgocpp
 
*************************
 
AdwCleaner[R0].txt - [4393 octets] - [12/01/2014 21:21:19]
AdwCleaner[R1].txt - [2888 octets] - [20/04/2014 10:22:00]
AdwCleaner[R2].txt - [2057 octets] - [22/04/2014 15:34:29]
AdwCleaner[S0].txt - [4231 octets] - [12/01/2014 21:22:43]
AdwCleaner[S1].txt - [2854 octets] - [20/04/2014 10:22:52]
AdwCleaner[S2].txt - [1689 octets] - [22/04/2014 15:38:34]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1749 octets] ##########
 
 C:\Windows\Installer\MSIFA83.tmp a variant of Win64/Adware.Adpeak.B application cleaned by deleting - quarantined


#6 Broni

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Posted 22 April 2014 - 08:10 PM

Tuneup Utilities by?


My Website

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#7 iaarong

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Posted 22 April 2014 - 08:23 PM

By AVG

 

http://www.tune-up.com

 

I am not sure if it's something I need but I used it to optimize my computer. 



#8 Broni

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Posted 23 April 2014 - 11:08 AM

No. Leave utilities like that alone. Windows handle itself fairly well.

Those kind of programs usually play with registry and...

 

Registry cleaners/optimizers are not recommended for several reasons:

  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes.  If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

 

If no other problems...

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly ((you need to redownload these tools since they were removed by DelFix))

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642


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#9 iaarong

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Posted 23 April 2014 - 04:23 PM

Thank you for your assistance and tips on now allowing this sort of thing to happen again. I can feel my computer running smoother already! Much appreciation! 



#10 Broni

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Posted 23 April 2014 - 04:56 PM

Way to go!! p4193510.gif
Good luck and stay safe :)
 


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