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possibly infected and explorer.exe error on windows startup


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#1 anghi22

anghi22

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Posted 20 April 2014 - 10:59 AM

first of all, I would like to apologize if i make any mistakes in my writing since english is not my native language. ok, now I would like to ask for help because since yesterday a strange popup window has started to appear as soon as i enter my desktop from the metro icon(I am running windows 8 pro) and it is just a blank message titled "explorer.exe" FzZjZ2p.png . other than this, my antivirus(avast, the free version) warns me about 2 viruses, one called nt32 and another called load32  Cgz1xvj.png     eI314Jd.png  . these programs didn't do much, they simply removed the ownership of some programs from me while i was running them(thus shutting them down without saving) and also removed the language bar from the bottom of my desktop, but i managed to solve these problems by myself. while browsing through the internet i came to this forum twice, finding people with problem similar to mine, but in neither of them i found a solution, since the people that helped them requested logs and scans from various programs. another solution that i found was to delete a strin from the registry called "load" which would be situated in HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows . i tried to delete it multiple times, even after taking ownership of it but it always ended up displaying an error saying that it couldn't delete all the values of the string. last of all i tried deleting the folder in which the program was situated( c:/programdata/ntkernel ) after a diagnostic startup and i succeded, but after i rebooted the computer the folder was still there and the program inside of it was gone, but the process still running even though i couldn't see it and the folder was undeletable by any means. can someone help me, please. thanks in advance for your help!



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#2 B-boy/StyLe/

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Posted 22 April 2014 - 05:35 PM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer. Make sure that Addition.txt is ticked as well.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

 

Regards,

Georgi


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#3 B-boy/StyLe/

B-boy/StyLe/

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Posted 29 April 2014 - 04:44 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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