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Can't go on google.com


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#1 nukie

nukie

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Posted 20 April 2014 - 02:28 AM

Hey guys,

 

My brother's computer cannot connect to google.com or any other website with the google.com extension (like gmail, but not youtube). Its not being redirected its just 404ing.

 

I've done a bunch of virus scans with Malwarebytes and I've tried DNSflush to no avail.

 

I can access google via an ip address (like http://74.125.224.72/) but I cant do any searches through that because it then redirects to google.com

 

The problem is on all three of Chrome, Firefox and IE. I'm connect to the same router from a different computer and I can access google fine.

 

 

Can anyone work out what's going on.

 

Any help would be greatly appreciated.

 

Thanks.



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#2 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 20 April 2014 - 03:50 AM

Please run the following scans, In The Order Listed...

 

Please download MiniToolBox   to desktop and run it.
Checkmark the following boxes:

* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

 

 

Please download RKill by Grinler from the link below and save it to your desktop.

  RKill
    Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
    Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
    A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
    If nothing happens or if the tool does not run, please let me know in your next reply.
    A log pops up at the end of the run. This log file is located at C:\rkill.log.
    Please post the log in your next reply.

 

DO NOT REBOOT BEFORE RUNNING MBAM

 

Download Malwarebytes' Anti-Malware Free Free (aka MBAM)
* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer if required after you post the log.
To remove all "found items" you can follow the steps in this Malwarebytes illustrated blog post:
http://blog.malwarebytes.org/news/2013/09/selecting-all-pups/

 


Edited by Condobloke, 20 April 2014 - 03:52 AM.

Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 





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