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Norton Internet Security flagged Trojan.Viknok!inf - System Infected

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3 replies to this topic

#1 compuser89


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  • Local time:11:59 AM

Posted 19 April 2014 - 11:02 PM

Hello  BleepingComputer.Com


Today Norton Internet Security flagged the Trojan.Viknok!inf on my machine.  It indicated that I need to do a manual removal.    I executed a System Restore Point in Windows (not in Safe Mode) without rebooting.  All Programs -->Accessories-->System Tools-->System Restore

I back dated the restore point a few days to April 16, 6:59:21am.

I then rebooted.  I rebooted normaily and did not reboot in Safe Mode.

In the back of my mind I was thinking that I should have rebooted first in Safe Mode w/Networking and then attempted a restore point.  But I did not.


It took awhile to reboot.  Initally there was nothing on the desktop, no icons.  It took a minute or two to reboot.  Eventually the icons returned but there were a lot of things missing in the System Tray on the far right.  Most notably was a missing Norton internet Security Icon along with most everything else.    The system will open a Browser (Firefox 11) and some other executables like Notepad and PSPad Editor.  I have not tried anything deeper than that.  


At this point I did additional searches online and found a thread started by a gentleman earlier today with the exact same problem as me here: http://www.bleepingcomputer.com/forums/t/531695/trojanviknokinf-detected-please-help-me-remove/


I went through the exact steps described by B-boy/StyLe on post #2.

I have the three files described in his post: 

1. FRST.txt  

2. Addition.txt

3. Search.txt

The information anchoring his post says that his assistance in the thread link above is for that gentleman's computer system, so I decided to start a fresh topic here regarding my matter even though it is identical.

After registering for the forum, I saw the requirements to download DDS.  I have now done that too.  And I've created the two files mentioned when starting


Other than running FRST.exe and dds.com in that order, I have done nothing else to my system.  No reboots, no edits to anything.   I am computer literate.  Very.  But, I will not proceed until I hear further.   


Here are a couple of technical notes that may be helpful.  I cannot cut and paste files over my network, so the only way I could save the required .txt files above was to open them in PSPad and save them over the Network from my deskop computer (the infected machine) to my notebook.     I am posting to this forum from my notebook.  Not my desktop.    Additionally rpcss.dll is intact in the correct location here c:/windows/system32/rpcss.dll   The file date is 4/20/2009 1:18pm ,file size 392KB.  So it appears that it has not been overwritten like some trojans do.  I will say that when I rebooted the machine on the first attempt after infection, it too some time reading rpcss.dll.  Usually the system reads this file on boot very quickly, probably less than a second.


On a separate note, I have a second desktop that is built very similar to my infected machine.  It has minimal software installed, but it has an identical Operating System and specifications.  It is partitioned differently, but it is very similar to my infected machine.  I run my OS on C:/  and save most of my data to E:/ , F:/  & G:/  

I cannot do backups at the moment with dragging and dropping, or cutting and pasting.  I have a lot of data and don't want to loose it.  I can possible slave a drive if needed, but will wait for further input before doing that.   

My OS is Win XP Service Pack 3.  


Again, although I am technical, I have not done anything to the computer and will await further response from someone in this forum.    

Attached are various files.  DDS & FRST text files.  I will cut and past the DDS information like the instructions indicate.   You will note that FRST.exe was running in the background when I ran DDS.com.  You will see this in the log files.  I do believe I also had SuperAntySpyware running in the background too. 


Thanks for any help you can provide and I hope the information I have provided is helpful and I'm not two steps ahead of you and have annoyed you by doing this.  But, the gentleman's problem in the other thread is identical to mine, so I decided to do the same steps described in that thread.  I will wait further input here to proceed and will ignore that thread unless I'm intructed to do otherwise. 







1. dds.txt

2. attach.txt

3. FRST.txt

4. Addition.txt

5. Search.txt






DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Owner at 21:51:37 on 2014-04-19
============== Running Processes ================
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files\SimracewayUpdater\SRWUpdate.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\vtigercrm-5.2.1\apache\bin\Apache.exe
C:\Program Files\vtigercrm-5.2.1\mysql\bin\mysqld-nt.exe
C:\Program Files\vtigercrm-5.2.1\apache\bin\Apache.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\WDC\SetIcon.exe
C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SUPERAntiSpyware\2c86ba2d-3d0a-411c-a277-711d990b18e7.com
C:\Program Files\Norton Internet Security\Engine\\symerr.exe
C:\Program Files\Norton Internet Security\Engine\\symerr.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Owner\Desktop\FRST.exe
C:\Program Files\PSPad editor\PSPad.exe
C:\Documents and Settings\Owner\Desktop\FRST.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
mWinlogon: SFCDisable = dword:-99
BHO: ContributeBHO Class: {074C1DC5-9320-4A9A-947D-C042949C6216} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\\ips\ipsbho.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: 68dd0687: {EB43AF8A-4974-45AD-E4C1-2A5D2F6AD4B7} -
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Contribute Toolbar: {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - c:\program files\adobe\/Adobe Contribute CS4/contributeieplugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\\coieplg.dll
uRun: [JBrIvuwsjXBVY] c:\documents and settings\all users\application data\JBrIvuwsjXBVY.exe
uRun: [ISUSPM] c:\documents and settings\all users\application data\flexnet\connect\11\ISUSPM.exe -scheduler
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [AdobeBridge] <no file>
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [CoolSwitch] c:\windows\system32\taskswitch.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Alcmtr] ALCMTR.EXE
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [Adobe_ID0ENQBO] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE
mRun: [Start WingMan Profiler] c:\program files\logitech\gaming software\LWEMon.exe /noui
mRun: [RoxioDragToDisc] "c:\program files\roxio\easy media creator 7\drag to disc\DrgToDsc.exe"
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking11\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\naturallyspeaking11\Ereg.ini
mRun: [SetIcon] \Program Files\WDC\SetIcon.exe
mRun: [UserFaultCheck] c:\windows\system32\dumprep 0 -u
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [nwiz] nwiz.exe /install
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
dRunOnce: [RunNarrator] Narrator.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: MaxRecentDocs = dword:18
mPolicies-Explorer: NoSMConfigurePrograms = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:255
mPolicies-Explorer: NoRecentDocsNetHood = dword:1
mPolicies-Explorer: MemCheckBoxInRunDlg = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{91FAD1AB-774A-4DF5-AA99-7FA94AB80E4B} : DHCPNameServer =
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\kqzpf2r4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.internic.net/whois.html
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.1.1.3\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\kqzpf2r4.default\extensions\{195a3098-0bd5-4e90-ae22-ba1c540afd1e}\plugins\npGarmin.dll
FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
============= SERVICES / DRIVERS ===============
R? Adobe Version Cue CS4;Adobe Version Cue CS4
R? AR9271;Wireless Network Adapter Service
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? DragonSvc;Dragon Service
R? Eventlog32;Event Log
R? NIS;Norton Internet Security
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache
S? !SASCORE;SAS Core Service
S? BHDrvx86;BHDrvx86
S? ccSet_NIS;Norton Internet Security Settings Manager
S? EraserUtilRebootDrv;EraserUtilRebootDrv
S? IDSxpx86;IDSxpx86
S? Simraceway Update Service;Simraceway Update Service
S? SymDS;Symantec Data Store
S? SymEFA;Symantec Extended File Attributes
S? SymIRON;Symantec Iron Driver
S? vtigercrmApache521;vtigercrmApache521
S? vtigercrmMysql521;vtigercrmMysql521
=============== File Associations ===============
FileExt: .js: Applications\PSPad.exe="c:\program files\pspad editor\PSPad.exe" "%1" [UserChoice]
ShellExec: dreamweaver.exe: Open="c:\program files\adobe\adobe dreamweaver cs4\dreamweaver.exe", "%1"
=============== Created Last 30 ================
2014-04-20 02:02:41    --------    d-----w-    C:\FRST
2014-04-19 23:34:53    --------    d-----w-    c:\documents and settings\owner\local settings\application data\NPE
==================== Find3M  ====================
2014-03-07 09:00:31    8941568    ---ha-w-    c:\documents and settings\owner\ntuser.tmp
============= FINISH: 21:51:46.91 ===============








==== Installed Programs ======================
7-Zip 4.65
Adobe Acrobat 9 Pro - English, Français, Deutsch
Adobe After Effects CS4
Adobe After Effects CS4 Presets
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe Anchor Service CS4
Adobe Asset Services CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles AE CS4
Adobe Color Video Profiles CS CS4
Adobe Contribute CS4
Adobe Creative Suite 4 Master Collection
Adobe CS4 American English Speech Analysis Models
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Dreamweaver CS4
Adobe Drive CS4
Adobe Dynamiclink Support
Adobe Encore CS4
Adobe Encore CS4 Codecs
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Fireworks CS4
Adobe Flash CS4
Adobe Flash CS4 Extension - Flash Lite STI en
Adobe Flash CS4 STI-en
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Illustrator CS4
Adobe InDesign CS4
Adobe InDesign CS4 Application Feature Set Files (Roman)
Adobe InDesign CS4 Common Base Files
Adobe InDesign CS4 Icon Handler
Adobe Linguistics CS4
Adobe Media Encoder CS4
Adobe Media Encoder CS4 Additional Exporter
Adobe Media Encoder CS4 Dolby
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe MotionPicture Color Files CS4
Adobe OnLocation CS4
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Premiere Pro CS4
Adobe Premiere Pro CS4 Functional Content
Adobe Premiere Pro CS4 Third Party Content
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe SGM CS4
Adobe SING CS4
Adobe Soundbooth CS4
Adobe Soundbooth CS4 Codecs
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe Version Cue CS4 Server
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
Alibre Design
Alibre PartLibrary
Alt-Tab Task Switcher Powertoy for Windows XP
Bend It for Windows
CamStudio version 2.7
Compatibility Pack for the 2007 Office system
DivX Setup
Double Driver
Dragon NaturallySpeaking 11
Drive Image
DVD Decrypter (Remove Only)
DVD Shrink 3.2
F1 2012
Ferrari Virtual Academy version 1.3
Foxit Reader 5.1
Fraps (remove only)
Garmin USB Drivers
Garmin WebUpdater
GTR Evolution
GTR Evolution Demo
HandBrake 0.9.8
HashCheck Shell Extension (x86-32)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB954550-v5)
HP Image Zone 4.2
HP PSC & OfficeJet 4.2
Intel® Graphics Media Accelerator Driver
Ipswitch WS_FTP Pro Uninstall
Jasc Image Robot 1.21 ESD
Java™ 6 Update 13
JIAN MarketingBuilder
KeyShot4 4.0 32 bit
Logitech Gaming Software 5.08
Macromedia Contribute 3.11
MediaLooks QuickTime Source (DirectShow Filter)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft AppLocale
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Windows Application Compatibility Database
Miro Video Converter
Mozilla Firefox 11.0 (x86 en-US)
Mozilla Thunderbird (1.5)
MSXML 4.0 SP3 Parser
MSXML 6.0 Parser
NetBeans IDE 6.9.1
Norton Internet Security
NVIDIA Control Panel 296.10
NVIDIA Display Control Panel
NVIDIA Graphics Driver 296.10
NVIDIA HD Audio Driver
NVIDIA Install Application
NVIDIA nView 136.18
NVIDIA nView Desktop Manager
NVIDIA PhysX System Software 9.12.0213
NVIDIA Update 1.7.11
NVIDIA Update Components
Open Command Prompt Shell Extension (x86-32)
PDF Settings CS4
Photoshop Camera Raw
Pixel Bender Toolkit
POP Peeper
PowerQuest Drive Image 2002
PowerQuest PartitionMagic 8.0
PSPad editor
QuickTime Alternative 2.8.0
Realtek High Definition Audio Driver
rFactor (remove only)
RocketDock 1.3.5
Roxio Easy Media Creator 7
Security Update for CAPICOM (KB931906)
Simraceway 28.86
Skype™ 3.8
Sothink DHTML Menu 9
Suite Shared Configuration CS4
Theora Converter .NET
Unlocker 1.8.7
User Profile Hive Cleanup Service
VC80CRTRedist - 8.0.50727.6195
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking
WD Media Center Driver
WebFldrs XP
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client with Service Pack 2
WinMerge 2.12.4
==== End Of File ===========================



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#2 compuser89

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Posted 20 April 2014 - 03:44 AM

As an update, I was able to reboot the computer in Safe Mode with networking.  I do believe I may have hit the wrong F key when I first tried booting in Safe Mode at the very beginning of the virus/trojan detection process.  The room was dimly lit and I had to move fast in the boot cycle.


I now have the machine in Safe Mode and I'm doing backups of E:/ & F:/.

It is substantial amounts of data 600 gigs and I have to move it over to another desktop via a 10/100 router/switch.  So it will take awhile.  Probably overnight. 

Sorry about the typos and misspellings in my first post.   Loose instead of lose, and a couple of other errors.

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Posted 24 April 2014 - 11:05 PM

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I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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