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How to uninstall when it says it is doing work


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4 replies to this topic

#1 ketanco

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Posted 19 April 2014 - 09:35 PM

I formatted my laptop and saw that by default, it installed an antivirus program called Titanium Macro Interet Security. I already have Mcaffee and I dont want this. So I tried to uninstall from control panel. But it says it is scanning or performing task and I should close the program myself. Well, I checked task mamager and it is not there. How can I uninstall this thing?



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#2 Didier Stevens

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Posted 20 April 2014 - 07:40 AM

Does this Titanium have a window? Then you can use Process Explorer to identify the associated process.

 

I made a YouTube video showing this:


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#3 quietman7

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Posted 20 April 2014 - 10:46 AM

How did you format/reformat your drive? Did you use original factory restore disks? If so, Titanium Macro Interet Security may have been included with the software on those disks.

Many OEM manufacturers provide trial versions of major anti-virus programs preinstalled on computers as part of their software package. It is not uncommon for a computer manufacturer to partner or enter into an agreement with an anti-virus vendor to include their product as part of a marketing strategy. Computer advertisements that say they include anti-virus protection is a selling point for many folks.

This also means the anti-virus software most likely will be included on your factory recovery disks. If you reformat using the vendor's recovery disks, the anti-virus will be installed as part of the default software that came with your computer.

BTW, anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up and create files/folders/registry entries in various locations. Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation. Process Explorer recommended by
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#4 TulsaRose

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Posted 21 April 2014 - 07:58 AM

Would the Trend Micro Diagnostic Toolkit be useful?  The link is to a Trend Micro article explaining how to uninstall some of their products.


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#5 quietman7

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Posted 21 April 2014 - 06:47 PM

IMPORTANT NOTE: Steps to safely replace an existing anti-virus
  • Before removing your old anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with.
  • Download any specialized removal tools available from the anti-virus vendor for your current anti-virus in case you need them.
  • Disconnect from the Internet.
  • Uninstall your current anti-virus...run removal tools if needed.
  • Reboot and install the replacement.
  • Reboot again to ensure it is working properly before reconnecting to the Internet.
  • Connect to the Internet and immediately download the latest definition database updates.

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