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Blue Screen "flashes" @ Reboot ... C0000135 %hs is missing


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#1 avip2u

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Posted 19 April 2014 - 09:10 PM

Hi, I installed a Windows 7 Update and now it won't reboot. It flashes a blue screen VERY briefly but I videoed it, and then looked at the still image. It says

C0000135: %hs is missing

I apologize but all I have to try to search for the solution is my phone. I found a link to others receiving help here. I would very much appreciate your guidance!!

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

Whose subconscious are we going through, exactly?


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#2 hamluis

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Posted 20 April 2014 - 10:20 AM

Worth a look:  http://www.sevenforums.com/bsod-help-support/208283-bsod-after-virus-clean-up-stop-c0000135-file-hs-missing.html

 

Louis



#3 avip2u

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Posted 20 April 2014 - 02:15 PM

Hello again to this forum,

 

I have borrowed a laptop so I can do a bit more than I could with just my phone.  I also now have borrowed boot CD's as follows:

 

 - DBAN

 - 3 rescue disks from: Bit Defender, Kaspersky, ANVI

 - Windows 7 Repair Disk

 - Hiren Boot CD

 - Knoppix

 

I purchased my copy of Windows 7 "upgrade" many moons ago and I *DO* have the disc and product key.  It is 64 bit.  

 

My PC will not boot at all.  So on it, I cannot run anything.  As I mentioned above, it flashes, extremely briefly, a blue screen which I captured on video.  This screen message says something like:

 

     "STOP:  C0000135,  ______  file %hs is missing.   _____   Reinstall ____

 

I have searched this forum and found a couple of example where others had this exact problem.  For example:

 

http://www.bleepingcomputer.com/forums/t/511467/stop-c0000135-the-program-cant-start-because-hs-is-missing-try-resintalling/

 

http://www.bleepingcomputer.com/forums/t/511117/zeroaccess-virus-stop-c000135-program-cant-start-because-hs-missing/

 

Here are some others:

 

https://www.google.com/search?q=c000135+%25hs+missing+site:www.bleepingcomputer.com&rlz=1C1CHFX_enUS565US565&es_sm=122#q=c000135+%25hs+missing+site:www.bleepingcomputer.com&tbs=qdr:y

 

In these threads, a member helps fix the problem.  However, if you read them, they state:

 

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

 

So I cannot just copy what was done.

 

 

I am not a computer expert.  I do not know what is "FRST"  and I am not sure that would help if I did, because as I stated, I cannot boot my computer.

 

I have it sitting on the "boot options" screen, which I reached by pressing F12 during the early part of boot.  So I can boot from:

 

SATA: _____

DVD 1

DVD 2

USB

Diagnostics

Boot to Utility Partition

<Enter Set Up>

 

 

I have mucked around trying a lot of different things and they all have failed.  I still get the blue screen and the same message.

 

This is how much of a noob I am:  until a few moments ago I did not know what BSOD means.  Now I wish I did not have that knowledge!!

 

I would much appreciate a knowledgable member's advice.  I did read the link posted, to the other forum, but it talks about creating a different OS boot partition or something like that.  Maybe if I had a Computer PHD I could do that ?!

 

Thanks so much for helping me!!


Edited by hamluis, 21 April 2014 - 08:27 AM.

Whose subconscious are we going through, exactly?


#4 hamluis

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Posted 21 April 2014 - 08:26 AM

The topics you referenced for similarity...are all malware topics.  The FRST log is a tool used in malware situations...yours may not be such, which is why your topic was moved to this forum.

 

If you get a BSOD...the system obviously boots.  It may not boot into Windows properly, which may indicate a problem with Windows or your hardware.

 

Can you boot into safe mode successfully?

 

Have you tried a startup repair?

 

See if you can follow the guidance provided by acerts04 at http://www.bleepingcomputer.com/forums/t/527037/windows-7-wont-start/ .

 

Louis



#5 avip2u

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Posted 21 April 2014 - 08:38 AM

The other similar threads - - which are almost exactly the same problem as mine - - were posted in malware

{BleepingComputer.com  Security  Virus, Trojan, Spyware, and Malware Removal Logs}

 

Anyway, it's not important to me which sub-forum we're in if we're making progress.

 

As to your questions:

 

(1) Can you boot into safe mode successfully?

No I cannot boot to safe mode.   

 

After the BSOD flash, another screen comes up offering a choice to:

 

a) boot normally - - which repeats the BSOD flash and arrives at the same screen - - a loop if you will

 

 or

 

b )  enter a start up repair mode.   This offers choices to check the disk (no errors), check memory (no errors), restore prior/saved System-Restore (fails), etc.  None of these options work.

 

(2) Have you tried a startup repair?

 

Yes, but as I mentioned above, each of the options within Start Up Repair has been attempted and fails or produces no helpful results.

 

 

I will now attempt to follow the above linked thread (527307) and update.

Thanks.


Edited by avip2u, 21 April 2014 - 08:39 AM.

Whose subconscious are we going through, exactly?


#6 avip2u

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Posted 21 April 2014 - 09:53 AM

I followed the whole other thread.

Results:

 

1) Start Up Repair

"Cannot repair your computer automatically."

 

2) System Restore:

System restore did not compete successfully.  Files and settings were not changed.  Details:  an unspecified error occurred during system restore.

 

3) from Command Prompt, running:  sfc /scannow /offbootdir=C:\ /offwindir=C:\windows

Windows Resource Protection did not find any integrity violations. 

 

 

So unfortunately I am still SOL.  Have you looked at those other threads where running FRST  seems to have allowed those other experts like yourself to craft a solution that is run from command prompt, involving the file "LPK.DLL" ?


Edited by avip2u, 21 April 2014 - 09:55 AM.

Whose subconscious are we going through, exactly?


#7 hamluis

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Posted 21 April 2014 - 10:11 AM

Those "experts" are all members of the MR, which routinely attempt to resolve malware topics within the Malware Removal Logs forum.  They are authorized to use tools and procedures that are not allowed within any other forum here at BC.  Indeed...they are experts in the true sense of the word and have undergone training and experiences which allow them to assist members with malware issues.

 

The comparison that you are trying to draw between malware topics...and your own...does not hold, based on your initial post that your issues began with your installation of a Windows update.  Combine that with the fact that there are instances of your described error...which are not malware cases but issues where files are damaged or missing.  That info is reflected in the link I previously posted for your benefit in Post #2 of this topic.

 

Louis



#8 avip2u

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Posted 21 April 2014 - 10:13 AM

I understand what you are explaining.  However I do not have a solution yet.  What's the next step ?


Whose subconscious are we going through, exactly?


#9 avip2u

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Posted 21 April 2014 - 10:17 AM

IS THIS WHAT SHOULD BE DONE NEXT ?

==================================

 

On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.

 

Plug the flashdrive into the infected PC.

If you are using Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the[b] F8[/b] key until Advanced Boot Options appears.
  • Use the arrow keys to select the [b]Repair your computer[/b] menu item.
  • Select [b]US[/b] as the keyboard language settings, and then click [b]Next[/b].
  • Select the operating system you want to repair, and then click [b]Next[/b].
  • Select your user account an click [b]Next[/b].

 

[*]On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


Select Command Prompt

[*]Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


Edited by avip2u, 21 April 2014 - 10:26 AM.

Whose subconscious are we going through, exactly?


#10 avip2u

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Posted 21 April 2014 - 10:33 AM

Here are the contents of the "Startup Repair Diagnostic" that attempts to automatically fix the problem.

 

Note the following lines:

 

Root cause found:
---------------------------
A patch is preventing the system from starting.

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ?4/?9/?2014 7:37:52 AM (GMT)
Number of repair attempts: 5

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 78 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 203 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 327 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 172 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 62 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 593 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 3182 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 1217 ms

Test Performed: 
---------------------------
Name: Access control test
Result: Completed successfully. Error code =  0x0
Time taken = 20873 ms

Test Performed: 
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code =  0x0
Time taken = 145393 ms

Test Performed: 
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Root cause found: 
---------------------------
A patch is preventing the system from starting.

---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 141 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 62 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 406 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 327 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 172 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 62 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 655 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 3604 ms

Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 1435 ms

Test Performed: 
---------------------------
Name: Access control test
Result: Completed successfully. Error code =  0x0
Time taken = 20686 ms

Test Performed: 
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code =  0x0
Time taken = 145128 ms

Test Performed: 
---------------------------
Name: Software installation log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Root cause found: 
---------------------------
A patch is preventing the system from starting.

---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms

Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms

Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 78 ms

Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 421 ms

Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 327 ms

Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 172 ms

Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms

Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms

Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 717 ms

Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =

Whose subconscious are we going through, exactly?


#11 noknojon

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Posted 26 April 2014 - 06:41 PM

Hello -

Please note that a FRST log is not permitted in this area of the forum (it is like a DDS log).

 

We can run basics here and try a few options to get you up and running first -

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

NOTE - If normal mode still doesn't work, run the tool from safe mode.
When the scan is done Notepad will open with RKill log.
Post it in your next reply.
NOTE. rKill.txt log will also be present on your desktop.

 

 

Post the logs, but Do not Reboot yet, but run this next scan first.

 

 

* Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
** Read the log to see if there are any programs thet you do not want removed.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.
* A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Now -

Download Security Check from HERE or HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note:: If a security program requests permission to access the Internet, allow it to do so.



#12 avip2u

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Posted 26 April 2014 - 08:07 PM

Hi and thanks for your reply.  I will document here, following your post instructions.

 

1) FRST:  I have not posted a FRST log on the forum anywhere.  I haven't run FRST.  I had asked if I should do that next but I didn't as no one was helping me then.  I'll wait until (if) you tell me to do so.

 

2) RKILL:  On the PC with problems, I cannot load Windows in normal, nor in Safe mode.  

  • I can press F2 and arrive at the BIOS set up screen.
  • I can press F12 and arrive at a boot options screen, to boot from a CD/DVD etc.  As I mentioned previously I have a few borrowed discs:
    • Windows 7 x 64 Repair disc - repair does not work
    • WIndows 7 Upgrade disc from original purchase - upgrade/repair install does not work because it must be run from Windows, which I cannot load;  I am offered the option of a full install which would delete my files and settings (not attempted)
    • ANVI rescue - not attempted
    • Kaspersky rescue - not attempted
    • Bit Defender rescue  - not attempted
    • Hiren's Boot CD - I tried this and it boots, but I don't know what to do with it
    • Knoppix - I tried this also, and it boots, but I don't know what to do with it
  • From the same boot options screen (F12) there is a choice Diagnostics. This runs a bunch of tests on the drives, memory, etc.  No issues found.
     
  • I can allow the normal boot, from hard drive, to go ahead, but I always receive the BSOD flash.  I can then enter System Recovery Options:
    • Start Up Repair - tried in the past more than once - - fails
    • System Restore - ditto, for some reason I see only one choice for a Restore Point and it will not "load"
    • System Image Recovery - I do not have one
    • Windows Memory Diagnostic - ran the full battery of tests - no issues detected
    • Command Prompt

I am replying to this thread on a separate PC.   Since I cannot get RKILL to my desktop, please advise.  I could download it on this PC onto a USB stick, and then either run from there or use DOS commands to copy it to C:   I am not attempting this - - awaiting your next instructions.

 

Thanks.


Whose subconscious are we going through, exactly?


#13 noknojon

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Posted 26 April 2014 - 08:19 PM

That was a great reply with many items that it often takes 5 posts to find out ..........

 

The only answer that I can not see is the Make and Model of computer -

 

Well Done (you have learned to put up with us very well) :rolleyes:



#14 avip2u

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Posted 26 April 2014 - 08:22 PM

My computer is a Dell PC from about 2009.  It's service tag 3C5JRJ1.  It was purchased with Vista and I upgraded to 7.


Whose subconscious are we going through, exactly?


#15 noknojon

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Posted 26 April 2014 - 08:34 PM

From DELL site but I have no idea if you have attempted anything like this.

I have based this on your Unable to start PC: Error Code 0x0 and Problem Signature

 

They say that you will / may lose all data, but it may help to boot.

 

Is this any help to you, or can you get any programs to run from a USB Flash Drive ??






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