Hi, I have an acer 3040 (a bit ancient but it was immaculate condition and it was free) which is running Vista ---------- I installed Norton on it and in the process of doing so I had to update the driver for the external DVD Drive (I had Norton 360 on DVD). I tried and tried to get the external DVD drive to work but I gave up in favour of downloading the trial from Symantec and then entering the code I had on the DVD case. Then I tried to reboot................................. there was some text about Windows installing updates, the computer turned off and started up again and then - Nothing! Just a message on the screen about the updates not being configured correctly and reverting changes with a stark warning not to turn off the computer - end result after hours of the same message - NOTHING! Just the same message with no other result as a reward for waiting. I tried turning off and turning back on again (myself with a night's sleep and the laptop with the power button) - the same message just keeps sitting there taunting me B*******! I know this is a common problem but after trawling the forums and getting many different answers to the same problem I thought I'd ask a question on here rather than rely on some gibberish on yarwho Answers. Please can anyone help with this problem? I would prefer not to do a fresh install as my daughter's schoolwork is on it and I'm not sure I have the disk with the bundle I was sent (it's an acer and therefore comes with no recovery disk).