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Windows 7 stops its responding


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#1 dungpt29

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Posted 19 April 2014 - 08:56 AM

I am using a laptop that is a HP Pavilion dv4 Notebook PC.

The OS being used is the 64-bit Windows 7 Home Premium.

 

My problem is:

 

  • The system stop its responding to impacts from mouse or keyboard after launching Google Chrome or IE browser.
  • Fortunately, when using Firefox the OS operates properly as usual.

 

Please help me fix this problem!



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#2 SpywareDoctor

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Posted 19 April 2014 - 09:05 AM

By far the simplest fix is to use System Restore to roll back Windows to a point in time when your computer was functioning correctly. It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.

Video: Fixing a problem using System Restore



#3 dungpt29

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Posted 19 April 2014 - 09:20 AM

Unfortunately, I have not created any System Restore point earlier.

Note that the problem has occurred after cleaning the keyboard and the screen of my latop using the liquid specialized in cleaning screen.



#4 SpywareDoctor

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Posted 19 April 2014 - 09:31 AM

In Windows 7, restore points are created automatically every week, and just before significant system events, such as the installation of a program or device driver.



#5 dungpt29

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Posted 19 April 2014 - 10:07 AM

There is only a restore point in the list. It is created on 18th April 2014. It is the time after the time I found out the problem. So I think it is not useful.

I have checked Show more restore points but no more item appears.



#6 SpywareDoctor

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Posted 19 April 2014 - 10:10 AM

Then the next step would be to try restoring an earlier system image or backup.

 

If you do not have a backup or image available either, kick yourself -- you missed the easy solution, and you're left with digging through Windows' many settings.



#7 dungpt29

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Posted 19 April 2014 - 11:21 AM

I have uninstalled the Internet Download Manager (IDM). Surprisingly, my problem has been fixed totally.

Actually, it is a very simple solution.

 

Problem solved!



#8 SpywareDoctor

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Posted 19 April 2014 - 11:39 AM

Excellent news. Thanks for letting us know. :)






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