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Infected with W32.Mezit!inf, Norton360 says "Get Help*"


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2 replies to this topic

#1 davepleep

davepleep

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  • Local time:12:20 AM

Posted 19 April 2014 - 08:44 AM

  • My desktop shut itself down 2 days ago, and has been very slow ever since.
  • Norton360 has detected W32.Mezit!Inf. However, the required action states "requires manual removal".
  • Norton doesn't offer a fix online. Sorry if this is a re-post, or if covered in archives.
  • I ran DDS. Log is below.
  • ATTACH LOG available if required.
  • Thanks in advance for your assistance.

---------------------------------------------------------------------------------------

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.16521
Run by Spectratech at 19:54:54 on 2014-04-18
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3127.2136 [GMT -7:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
C:\Windows\System32\spoolsv.exe
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpHostW.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DPAgent.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe
c:\Program Files\Hewlett-Packard\2009 Password Filter for HP ProtectTools\PTChangeFilterService.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe
C:\Program Files\NTI\NTI Backup Now EZ\BackupNowEZSvr.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exe
C:\Program Files\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\HPKEYBOARDx.EXE
C:\Program Files\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
C:\Program Files\Hewlett-Packard\HP Desktop Keyboard\Keystatus.exe
C:\Program Files\Hewlett-Packard\File Sanitizer\coreshredder.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\hp\HP Software Update\hpwuschd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\NTI\NTI Backup Now EZ\BackupNowEZtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\McAfee Security Scan\3.8.141\SSScheduler.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Intuit\QuickBooks 2011\QBW32.EXE
C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\MSN Toolbar\Platform\6.0.2282.0\mswinext.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Internet Explorer\IELowutil.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com/
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit = c:\windows\system32\userinit.exe,c:\program files\hewlett-packard\hp protecttools security manager\bin\DPAgent.exe,
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - c:\program files\mcafee security scan\3.8.141\McAfeeMSS_IE.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: File Sanitizer for HP ProtectTools: {3134413B-49B4-425C-98A5-893C1F195601} - c:\program files\hewlett-packard\file sanitizer\IEBHO.dll
BHO: HP ProtectTools Security Manager Extension: {395610AE-C624-4f58-B89E-23733EA00F9A} - c:\program files\hewlett-packard\hp protecttools security manager\bin\DpOtsPluginIe8.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\5.2.2.3\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\5.2.2.3\ips\ipsbho.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\6.0.2282.0\npwinext.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - c:\program files\hewlett-packard\hp support framework\resources\hpnetworkcheck\HPNetworkCheckPlugin.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\5.2.2.3\coieplg.dll
TB: @c:\program files\msn toolbar\platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\6.0.2282.0\npwinext.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\5.2.2.3\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_9_900_170_ActiveX.exe -update activex
mRun: [hpsysdrv] c:\program files\hewlett-packard\hp odometer\hpsysdrv.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [HP KEYBOARDx] "c:\program files\hewlett-packard\hp desktop keyboard\HPKEYBOARDx.EXE"
mRun: [HP Remote Solution] c:\program files\hewlett-packard\hp remote solution\HP_Remote_Solution.exe
mRun: [BATINDICATOR] c:\program files\hewlett-packard\hp mainstream keyboard\BATINDICATOR.exe
mRun: [LaunchHPOSIAPP] c:\program files\hewlett-packard\hp mainstream keyboard\LaunchApp.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [File Sanitizer] c:\program files\hewlett-packard\file sanitizer\CoreShredder.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe  startup
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [BackupNowEZtray] "c:\program files\nti\nti backup now ez\BackupNowEZtray.exe" -k
mRunOnce: [NCPluginUpdater] "c:\program files\hewlett-packard\hp health check\activecheck\product_line\NCPluginUpdater.exe" Update
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_9_900_170_ActiveX.exe -update activex
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\intuit~1.lnk - c:\program files\common files\intuit\dataprotect\IntuitDataProtect.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\3.8.141\SSScheduler.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~2.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\intuit\quickbooks 2011\QBW32.EXE
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - c:\program files\hewlett-packard\hp support framework\resources\hpnetworkcheck\NCLauncherFromIE.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
TCP: NameServer = 192.168.0.1
TCP: Interfaces\{600CEA78-F4CD-4180-AE0A-86E108F14878} : DHCPNameServer = 192.168.0.1
Handler: intu-help-qb4 - {ACE22922-D07C-4860-B51B-8CF472FEC2CB} - c:\program files\intuit\quickbooks 2011\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} -
Notify: DeviceNP - DeviceNP.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
LSA: Notification Packages =  DPPassFilter scecli
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\34.0.1847.116\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0502020.003\symds.sys [2012-6-11 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0502020.003\symefa.sys [2012-6-11 744568]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20140409.001\BHDrvx86.sys [2014-4-17 1098968]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20140417.001\IDSvix86.sys [2014-4-17 395992]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0502020.003\ironx86.sys [2012-6-11 136312]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\n360\0502020.003\symnets.sys [2012-6-11 299640]
R2 Freemake Improver;Freemake Improver;c:\programdata\freemake\freemakeutilsservice\FreemakeUtilsService.exe [2012-2-2 76288]
R2 HP ProtectTools Service;HP ProtectTools Service;c:\program files\hewlett-packard\2009 password filter for hp protecttools\PTChangeFilterService.exe [2010-1-12 36864]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\hewlett-packard\hp support framework\HPSA_Service.exe [2013-11-4 92160]
R2 HPClientSvc;HP Client Services;c:\program files\hewlett-packard\hp client services\HPClientServices.exe [2010-10-11 246840]
R2 HPFSService;File Sanitizer for HP ProtectTools;c:\program files\hewlett-packard\file sanitizer\HPFSService.exe [2009-12-11 297984]
R2 N360;Norton 360;c:\program files\norton 360\engine\5.2.2.3\ccsvchst.exe [2012-6-11 130008]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\1.2.0.6\ccSvcHst.exe [2011-8-11 130000]
R2 NTI BackupNowEZSvr;NTI BackupNowEZSvr;c:\program files\nti\nti backup now ez\BackupNowEZSvr.exe [2013-2-5 46072]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2011-4-22 1119768]
R2 QBVSS;QBIDPService;c:\program files\common files\intuit\dataprotect\QBIDPService.exe [2010-9-17 1251840]
R2 UNS;Intel® Management & Security Application User Notification Service;c:\program files\intel\intel® management engine components\uns\UNS.exe [2011-4-22 2320920]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-11-30 108120]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2011-4-22 327784]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 DAMDrv;DAMDrv;c:\windows\system32\drivers\DAMDrv.sys [2009-10-21 32312]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-20 62464]
S3 FLCDLOCK;HP ProtectTools Device Locking / Auditing;c:\windows\system32\flcdlock.exe [2009-12-7 362040]
S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-3-12 108032]
S3 Impcd;Impcd;c:\windows\system32\drivers\Impcd.sys [2011-4-22 132480]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\3.8.141\McCHSvc.exe [2014-1-15 235696]
S3 OxPPort;OxPPort;c:\windows\system32\drivers\OxPPort.sys [2011-4-22 82048]
S3 OxSer;OxSer;c:\windows\system32\drivers\OxSer.sys [2011-4-22 83888]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-8-8 1343400]
.
=============== Created Last 30 ================
.
2014-04-10 17:46:05 744448 ----a-w- c:\users\spectratech\appdata\roaming\iwvzow.dll
2014-04-09 15:54:25 27072 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2014-04-09 15:54:25 234432 ----a-w- c:\windows\system32\drivers\msiscsi.sys
2014-04-09 15:54:25 2048 ----a-w- c:\windows\system32\iologmsg.dll
2014-04-09 15:54:25 149440 ----a-w- c:\windows\system32\drivers\storport.sys
2014-04-09 15:54:23 1212352 ----a-w- c:\windows\system32\drivers\ntfs.sys
2014-04-09 15:54:21 2724864 ----a-w- c:\windows\system32\mshtml.tlb
.
==================== Find3M  ====================
.
2014-03-01 04:10:48 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-03-01 03:52:43 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-03-01 03:51:53 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-03-01 03:38:26 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-03-01 03:38:23 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-03-01 03:37:35 553472 ----a-w- c:\windows\system32\jscript9diag.dll
2014-03-01 03:31:30 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-03-01 03:14:15 4244480 ----a-w- c:\windows\system32\jscript9.dll
2014-03-01 03:00:08 1964032 ----a-w- c:\windows\system32\inetcpl.cpl
2014-03-01 02:32:16 1820160 ----a-w- c:\windows\system32\wininet.dll
2014-02-07 01:07:56 2349056 ----a-w- c:\windows\system32\win32k.sys
2014-02-04 02:04:22 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-02-04 02:04:11 509440 ----a-w- c:\windows\system32\qedit.dll
2014-01-29 02:06:47 381440 ----a-w- c:\windows\system32\wer.dll
2014-01-28 02:07:07 185344 ----a-w- c:\windows\system32\wwansvc.dll
.
============= FINISH: 20:25:58.26 ===============
 

 

ATTACH.LOG available if required.

 

 

 



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#2 B-boy/StyLe/

B-boy/StyLe/

    Bleepin' Freestyler


  • Malware Response Team
  • 8,285 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bulgaria
  • Local time:09:20 AM

Posted 19 April 2014 - 06:58 PM

Hello! Welcome to BleepingComputer Forums! :welcome:
My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:

  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

 

 

Please download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
  • Next please re-run FRST again and type the following in the edit box after Search: rpcss.dll
  • Click the Search button
  • It will make a log (Search.txt)- please post the log into your reply to me. (you can use pastebin as well).

 

Regards,

Georgi


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#3 B-boy/StyLe/

B-boy/StyLe/

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Posted 29 April 2014 - 04:43 AM

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