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Dial Up Dialog Box Popping Up and Server Busy Message Box on 64-bit Windows 7


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#1 lilpengi

lilpengi

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Posted 19 April 2014 - 02:40 AM

Hello,

 

I am using 64-bit Windows 7 (Traditional Chinese version) on my dual-core desktop PC. During the last few months, it started to pop up the Dial Up Networking Dialog Box once I booted into Win 7 if I was not connected to the broadband Internet. It is worth noting that the font inside the Dial Up Dialog Box is more bold and larger than the normal one I used to connect to dial up to the Internet.

 

In addition, sometimes a "Server Busy" box will be accompanied, with the content being "This action cannot be completed because the other program is busy Choose ‘Switch to’ to activate the busy program and correct the problem." (Actually this box is in Traditional Chinese, but I googled and translated it.)

 

One more possible symptom is that when I used my TV card to see the television programs on my computer (the TV software I used is TotalMedia 3.5), sometimes the screen freezed or blackened out, while the sound was normal. I re-installed the TV card driver and TV software, but the problem still persisted. I am not sure if this problem relates to malware or not, but as this problem began at a similar time, I just quoted it here.

 

As read from one of the previous similar topics in this forum (http://www.bleepingcomputer.com/forums/t/506497/server-busy-switch-to-this-action-cannot-be-completed-virus/), I tried to use RougeKiller 64-bit to do some scanning. Strangely, different scans gave me two different results. Here is the first scan result:

 

RogueKiller V8.8.15 _x64_ [Mar 27 2014] Adlice Software
Mail : http://www.adlice.com/contact/
Forum : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Benny [Admin rights]
Mode : Scan -- Date : 04/19/2014 14:37:51
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤
[DNS][PUM] HKLM\[...]\CCSet\[...]\{471D1AC0-A86F-4E28-849E-E2A08B2C6513} : NameServer (218.102.62.71 203.198.23.208 [HONG KONG (HK) - HONG KONG (HK)]) -> Found
[DNS][PUM] HKLM\[...]\CS001\[...]\{471D1AC0-A86F-4E28-849E-E2A08B2C6513} : NameServer (218.102.62.71 203.198.23.208 [HONG KONG (HK) - HONG KONG (HK)]) -> Found
[DNS][PUM] HKLM\[...]\CS002\[...]\{471D1AC0-A86F-4E28-849E-E2A08B2C6513} : NameServer (218.102.62.71 203.198.23.208 [HONG KONG (HK) - HONG KONG (HK)]) -> Found
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> Found
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> Found

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
[Address] EAT @explorer.exe (DllCanUnloadNow) : netprofm.dll -> HOOKED (C:\Windows\System32\AltTab.dll @ 0xFA1320D8)
[Address] EAT @explorer.exe (DllGetClassObject) : netprofm.dll -> HOOKED (C:\Windows\System32\AltTab.dll @ 0xFA1320EC)

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ST500DM002-1BD142 ATA Device +++++
--- User ---
[MBR] 6b035503313489f8353cc7e48d13c54e
[BSP] 52cefc06c09647026a3d445306a968c6 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 81920 MB
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 167979008 | Size: 81920 MB
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 335751168 | Size: 312998 MB
User = LL1 ... OK!
User = LL2 ... OK!

Completed : << RKreport[0]_S_04192014_143751.txt >>

 

After rebooting the PC, I did another scan and this time there were more hooks on another DLL file, the wlanapi.dll:

 

RogueKiller V8.8.15 _x64_ [Mar 27 2014] Adlice Software
Mail : http://www.adlice.com/contact/
Forum : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Benny [Admin rights]
Mode : Scan -- Date : 04/19/2014 14:44:47
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> Found
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> Found

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Browser Addons : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤
[Address] EAT @explorer.exe (WlanAllocateMemory) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D8AC8)
[Address] EAT @explorer.exe (WlanCloseHandle) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D38A0)
[Address] EAT @explorer.exe (WlanConnect) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D5558)
[Address] EAT @explorer.exe (WlanDeleteProfile) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D6D10)
[Address] EAT @explorer.exe (WlanDisconnect) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D57E8)
[Address] EAT @explorer.exe (WlanEnumInterfaces) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D3A80)
[Address] EAT @explorer.exe (WlanExtractPsdIEDataList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D8394)
[Address] EAT @explorer.exe (WlanFreeMemory) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46DA5A0)
[Address] EAT @explorer.exe (WlanGetAvailableNetworkList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4F88)
[Address] EAT @explorer.exe (WlanGetFilterList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D7F9C)
[Address] EAT @explorer.exe (WlanGetInterfaceCapability) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4188)
[Address] EAT @explorer.exe (WlanGetNetworkBssList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D5268)
[Address] EAT @explorer.exe (WlanGetProfile) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D6A20)
[Address] EAT @explorer.exe (WlanGetProfileCustomUserData) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D7B1C)
[Address] EAT @explorer.exe (WlanGetProfileList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D7404)
[Address] EAT @explorer.exe (WlanGetSecuritySettings) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D8D88)
[Address] EAT @explorer.exe (WlanHostedNetworkForceStart) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D935C)
[Address] EAT @explorer.exe (WlanHostedNetworkForceStop) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D9418)
[Address] EAT @explorer.exe (WlanHostedNetworkInitSettings) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D99D8)
[Address] EAT @explorer.exe (WlanHostedNetworkQueryProperty) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D94D4)
[Address] EAT @explorer.exe (WlanHostedNetworkQuerySecondaryKey) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46DA020)
[Address] EAT @explorer.exe (WlanHostedNetworkQueryStatus) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D9B50)
[Address] EAT @explorer.exe (WlanHostedNetworkRefreshSecuritySettings) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D9A94)
[Address] EAT @explorer.exe (WlanHostedNetworkSetProperty) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D9744)
[Address] EAT @explorer.exe (WlanHostedNetworkSetSecondaryKey) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D9D78)
[Address] EAT @explorer.exe (WlanHostedNetworkStartUsing) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D91EC)
[Address] EAT @explorer.exe (WlanHostedNetworkStopUsing) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D92A4)
[Address] EAT @explorer.exe (WlanIhvControl) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4A00)
[Address] EAT @explorer.exe (WlanOpenHandle) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D1960)
[Address] EAT @explorer.exe (WlanQueryAutoConfigParameter) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D3EE8)
[Address] EAT @explorer.exe (WlanQueryInterface) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4668)
[Address] EAT @explorer.exe (WlanReasonCodeToString) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D8A54)
[Address] EAT @explorer.exe (WlanRegisterNotification) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D5A08)
[Address] EAT @explorer.exe (WlanRegisterVirtualStationNotification) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46DA358)
[Address] EAT @explorer.exe (WlanRenameProfile) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D6F4C)
[Address] EAT @explorer.exe (WlanSaveTemporaryProfile) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D87D0)
[Address] EAT @explorer.exe (WlanScan) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4D40)
[Address] EAT @explorer.exe (WlanSetAutoConfigParameter) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D3D10)
[Address] EAT @explorer.exe (WlanSetFilterList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D7DCC)
[Address] EAT @explorer.exe (WlanSetInterface) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D4470)
[Address] EAT @explorer.exe (WlanSetProfile) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D6760)
[Address] EAT @explorer.exe (WlanSetProfileCustomUserData) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D78A4)
[Address] EAT @explorer.exe (WlanSetProfileEapUserData) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D5CC4)
[Address] EAT @explorer.exe (WlanSetProfileEapXmlUserData) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D5F9C)
[Address] EAT @explorer.exe (WlanSetProfileList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D71A8)
[Address] EAT @explorer.exe (WlanSetProfilePosition) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D7644)
[Address] EAT @explorer.exe (WlanSetPsdIEDataList) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D81B0)
[Address] EAT @explorer.exe (WlanSetSecuritySettings) : wwapi.dll -> HOOKED (C:\Windows\system32\Wlanapi.dll @ 0xF46D8B58)

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ST500DM002-1BD142 ATA Device +++++
--- User ---
[MBR] 6b035503313489f8353cc7e48d13c54e
[BSP] 52cefc06c09647026a3d445306a968c6 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 81920 MB
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 167979008 | Size: 81920 MB
3 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 335751168 | Size: 312998 MB
User = LL1 ... OK!
User = LL2 ... OK!

Completed : << RKreport[0]_S_04192014_144447.txt >>
RKreport[0]_S_04192014_143751.txt

 

Is it related to Malware? If so, how to remove it? Thank you very much in advance!

 

--

lilpengi



 

 

 



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