Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't remove Trojan.Gen​.2 from my pc


  • This topic is locked This topic is locked
3 replies to this topic

#1 Aussie_Mummy

Aussie_Mummy

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:10 PM

Posted 19 April 2014 - 12:12 AM

I think this little gem came into my computer either by a fake flash player or via a movie torrent that had a codec with it.

I used Norton Power Eraser removal tool that got rid of the flash player malware but it did not remove this Trojan.gen.2

 

I have deleted the torrent from the downloads folder ( Arghhh Kids ) and removed any trace I could find  Norton is telling me to use this bootable in depth removal tool but I thought I would come here first....

 

Pasted is a copy of the Norton 360 threat information that says its fixed but it still keeps triggering my Nortons

Filename: rsa64.dll
Threat name: Trojan.Gen.2
Full Path: c:\programdata\microsoft\crypto\rsa64\rsa64.dll

____________________________

 

Details
Few Users,  Mature,  Risk High

 

 

Origin
Downloaded from
 Unknown

 

 

Activity
Actions performed: Actions performed: 1

 

____________________________

 

On computers as of 
18/04/2014 at 12:37:26 AM

Last Used 
19/04/2014 at 2:53:41 PM

Startup Item 
No

Launched 
No

____________________________

Few Users
Hundreds of users in the Norton Community have used this file.

Mature
This file was released more than 31 days 2 months ago.

High
This file risk is high.

Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.

 

____________________________

 

Source: External Media

 

Source File:
utorrent.exe

 

File Created:
wmp x264 codec pack.exe

 

File Created:
rsa64.dll

 

____________________________

File Actions

Infected file: c:\programdata\microsoft\Crypto\RSA64\ rsa64.dll Repaired
____________________________

File Thumbprint - SHA:
51e580a54db96d38bf8d8a48f4839119ab05c2f2830442a86772b6e9fbdf624f
File Thumbprint - MD5:
Not available

 

I have attached a dds.txt file and the attach.txt file.

I have never had to remove these types of malware before so any help would be greatly appreciated. I now my way around a computer and im running Windows 7 x64

 

Thanks in advance.....Tracey

Attached Files


Edited by Aussie_Mummy, 19 April 2014 - 12:16 AM.


BC AdBot (Login to Remove)

 


#2 Aussie_Mummy

Aussie_Mummy
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:10 PM

Posted 19 April 2014 - 11:24 PM

Don't worry.........I did a complete fresh install of windows 7 sp1.... Done all updates, installed Nortons 360, will delete windows.old.......


Edited by Aussie_Mummy, 20 April 2014 - 11:06 PM.


#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:10 PM

Posted 24 April 2014 - 12:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/531607 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:10 PM

Posted 29 April 2014 - 12:20 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users