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No sound on computer


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#1 Elbandito

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Posted 18 April 2014 - 04:48 PM

Was perfectly fine this morning. Switched it on tonight and it says no sound card recognised when trying to play sound. Tried everything I could find online and it just ain't working. Any ideas?



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#2 hamluis

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Posted 18 April 2014 - 04:52 PM

Run the Sound Troubleshooter from the Help files?

 

Louis



#3 Elbandito

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Posted 18 April 2014 - 05:04 PM

Still no difference unfortunately. When I open volume control, it only recognises the webcam volume. My speakers aren't recognised anymore.



#4 earll

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Posted 18 April 2014 - 05:42 PM

I am having the same problem.  Double click your speaker in the taskbar. This will open the volume control. Next look at your WAVE slider. Mine was all the way down. Moved it up and now HAD sound.  Couple of minutes later, on its own, it moved back down.

I am going to post this (as a new problem) now, but this is what I encountered...LMK if yours is the same!


Edited by earll, 18 April 2014 - 05:47 PM.


#5 guitarmee

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Posted 18 April 2014 - 05:42 PM

What shows up in device manager under the Sound devices? Are there any errors or yellow signs with exclamation points? (To open Device Manager right click on Computer/My Computer and click manage)



#6 guitarmee

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Posted 18 April 2014 - 05:54 PM

I hate to do it, but I have to ask a very basic question just in case... Have you tried rebooting the computer! That can (if you're lucky) solve a lot of computer issues.

 

Have you tried uninstalling the drivers for the sound card, rebooting, re-installing the drivers, and then rebooting again?

 

Is this a laptop or desktop? If it's a desktop, is this the built-in/onboard/integrated audio that came with the computer, or is it a separate audio card?

On my old (and only) desktop, the built-in audio stopped working not long after I bought it! I bought an audio card for about $30 that was better than what the computer came with.

It has been working flawlessly for about 9 years.



#7 Elbandito

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Posted 26 April 2014 - 04:53 AM

I am having the same problem.  Double click your speaker in the taskbar. This will open the volume control. Next look at your WAVE slider. Mine was all the way down. Moved it up and now HAD sound.  Couple of minutes later, on its own, it moved back down.

I am going to post this (as a new problem) now, but this is what I encountered...LMK if yours is the same!

 

The volume control has vanished!


What shows up in device manager under the Sound devices? Are there any errors or yellow signs with exclamation points? (To open Device Manager right click on Computer/My Computer and click manage)

 

No, none.



#8 Elbandito

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Posted 26 April 2014 - 04:54 AM

I hate to do it, but I have to ask a very basic question just in case... Have you tried rebooting the computer! That can (if you're lucky) solve a lot of computer issues.

 

Have you tried uninstalling the drivers for the sound card, rebooting, re-installing the drivers, and then rebooting again?

 

Is this a laptop or desktop? If it's a desktop, is this the built-in/onboard/integrated audio that came with the computer, or is it a separate audio card?

On my old (and only) desktop, the built-in audio stopped working not long after I bought it! I bought an audio card for about $30 that was better than what the computer came with.

It has been working flawlessly for about 9 years.

 

Tried rebooting, system restore. Tried updating drivers but said it could find none. In fact I think the actual sound card bit is showing no drivers at all. 

Desktop.

Not sure, but the computer was hand built, rather than a store buy.



#9 Elbandito

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Posted 26 April 2014 - 04:58 AM

Strange thing was the sound worked perfectly fine in the morning, switched PC off, spotify manually upgraded, sound stopped working.



#10 Elbandito

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Posted 26 April 2014 - 05:08 AM

This is what shows up.

 

49bz9vn.jpg
 



#11 cat1092

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Posted 26 April 2014 - 01:03 PM

That Device Manager snapshot shows an issue going on.

 

You may need to reinstall your AMD software to get it right. Download the AutoDetect Utility & see what it offers. Note that .NET Framework 4 from Windows/MS Update is required for this to work.

 

http://support.amd.com/en-us/download

 

This is the US link, you should be redirected to the European site.

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#12 Elbandito

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Posted 03 May 2014 - 07:40 AM

I've tried that but sound still not appearing.

Got this message on reboot after installation as well.

 

WBHelp2.dll missing and cannot continue skinning.



#13 cat1092

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Posted 03 May 2014 - 12:00 PM

How about this? It's what I come up with after researching the error code.

 

http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/error-on-startup-wbhelp2dll-missing-and-cannot/a2b8357e-ce2d-4e79-9036-791cea3d1b9b

 

Here's AMD's stance on it, it not the fault of drivers. There are further links for assistance there. It is possible that the CCC may have to be reinstalled after removal of the issue. Try the above solution first.

 

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=168279

 

Hope this is of assistance.

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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