Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Internet Connection Issue!


  • Please log in to reply
3 replies to this topic

#1 brandontech4294

brandontech4294

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:09:38 AM

Posted 18 April 2014 - 12:54 AM

Recently I got Comcast Xfinity internet for the 25mbps plan, but the speed dropped drastically after opening utorrent?

Problem Summary

- First 5 hours of connection, the internet was clocking 25-28mbps down 5-6mbps up

- Downloaded a game on Steam got 3.5mbps active download speed

- Tried using Utorrent to torrent a file *with the intention of just testing the internet*

- Torrent maxed at 1.2mbps

- Since then, my internet only reaches 3-4mbps down 5mbps up (370kbs active download)

 

Things I've tried

- TCP Optimizer

- resetting ports in Command Prompt

- Virus/Malware check & clean

- SWITCHING ENCRYPTION -----> AES = 3-5mbps down / KTIP = 15-18mbps down (KTIP will only stay within this area...AES fluctuates from 3-28mbps)

 

Possible thoughts

- I have a WN111v2 Wireless N usb card (maybe it's too old?) ->this wouldn't explain why I originally had 25-28mbps for the first 5 hours

- Utorrent modified internet settings slowing down my internet rate?

- Internet is being throttled on my IP Address...but 28mbps down to 3mbps is WAY TOO DRASTIC!

 

Other notes

- My HP Probook 4530s is clocking 25-28mbps download and 5.5 upload & it's in the same room as my desktop.

- My laptop is Win 7, my desktop is Vista



BC AdBot (Login to Remove)

 


#2 brandontech4294

brandontech4294
  • Topic Starter

  • Members
  • 40 posts
  • OFFLINE
  •  
  • Local time:09:38 AM

Posted 18 April 2014 - 01:03 AM

http://ooklaaes.jpg


http://ooklatkip.jpg



#3 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:08:38 AM

Posted 18 April 2014 - 10:09 AM

brandontech,

 

I suggest you post in the Comcast Help Forums. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.

 

Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.


Many times we, the users there, can provide answers tech support and customer service can't.

 

We do have connection experts who may be able to help you.

 

Click the link below. The forum landing page will open.

 

Click Sign In. Log in with your Comcast user ID (the part before .net) and your password.

 

You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.

http://forums.comcast.com/

 

Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.

 

Then choose the appropriate board to post in.

 

One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save

 


DO NOT USE THE UNSUBSCRIBE LINK IN THE REPLY NOTIFICATION EMAIL. Due to a quirk with Lithium, the forum provider, if you use the link it severs the connection between your forum user name and the email address you sign in with.


Result: your forum account no longer exists in the database and it tells you that you are banned.

(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)



#4 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:08:38 AM

Posted 18 April 2014 - 10:56 AM

brandontech,
 
I suggest you post in the Comcast Help Forums. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.
 
Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.

Many times we, the users there, can provide answers tech support and customer service can't.
 
We do have connection experts who may be able to help you.
 
Click the link below. The forum landing page will open.
 
Click Sign In. Log in with your Comcast user ID (the part before .net) and your password.
 
You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME.
http://forums.comcast.com/
 
Before posting, take a moment to read the Posting Guidelines. The link is on the top right hand side of the page.
 
Then choose the appropriate board to post in.
 
One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks tab. Uncheck the box next to Automatically subscribe me to topics I participate in. Scroll down and click Save
 

DO NOT USE THE UNSUBSCRIBE LINK IN THE REPLY NOTIFICATION EMAIL. Due to a quirk with Lithium, the forum provider, if you use the link it severs the connection between your forum user name and the email address you sign in with.

Result: your forum account no longer exists in the database and it tells you that you are banned.
(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)


If you have any questions about the Comcast forum you can ask me here or there. My Comcast forum user name is the same one I use here.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users