I am looking for an explanation of a very frustrating experience I recently experienced.
I tried signing up with SmugMug, an onine photo gallery site. I created an account and had a 14 day trial period. A few days after signing up with an account, I tried to sign up for a paid account. I went through the procedure, picked a plan and then went to a page for the payment. I filled it out, including my credit card information, and when I hit the next button, I was stuck on the earlier sign-up-pick-a-plan page. Since then I have been unable to sign up because the sign up option buttons are disabled.
Here is what I did since then.
I cleared the cache. No change.
I tried signing up from another computer, different location. The option buttons were disabled.
I opened a second account (different email) with SmugMug (on the original computer I signed up with) and the buttons were still disabled.
I wrote to the technical help a number of times and only receive an initial response. They claim they sent me at least three responses that I never got.
I am using Windows 7. Firefox is my briower and I have a few add-ons, NoScripts and AdBlock Plus. When I first tried to sign up for a paid account, I didn't notice but NoScripts was blocking some features on that page. I signed in again with both these add-ons turned off and still could not buy a plan.
SmugMug has no idea what's going on. They keep sending me links for how to sign up, which I know how to do, so whatever the problem, they have no answer.
I am concerned if their site might not be secure and someone captured my credit card information and is intercepting the emails that SmugMug sends me. I can get through to them when I send a msg through their help system, but have not been getting replies they make to my emails.
Any thoughts on what might be going on here?