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Display Driver and Blue screen


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#1 callista76

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Posted 16 April 2014 - 03:28 PM

My computer keeps crashing and going to the blue screen.  It says the error is the display driver.  I have done a system restore to when the computer was working fine and also updated the drivers and it continues to happen.  The system is windows 7 pro 64-bit.  Any ideas or help??



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#2 Roodo

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Posted 16 April 2014 - 03:42 PM

"I have done a system restore to when the computer was working fine"

 

What does that statement mean? Could be an updated driver issue, so rollback the driver.



#3 callista76

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Posted 16 April 2014 - 03:46 PM

I'm not able to rollback the driver, the option is greyed out



#4 zingo156

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Posted 16 April 2014 - 03:50 PM

Please download and run speccy, it will give us hardware profiles including temperatures if the chip supports it:

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

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#5 callista76

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Posted 16 April 2014 - 04:00 PM

http://speccy.piriform.com/results/Ps7YSiJlzKh373GeDsImDaY



#6 zingo156

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Posted 17 April 2014 - 11:28 AM

I did not see any temperature problems in speccy. Is it crashing more during video playback or gaming? I would like to see some of the blue screen crash dumps, please download and run WhoCrashed.

 

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


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#7 callista76

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Posted 17 April 2014 - 01:44 PM

System Information (local)

computer name: OWNER-HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: p7-1254, Hewlett-Packard, PEGATRON CORPORATION, 2ACF
CPU: AuthenticAMD AMD A6-3620 APU with Radeon™ HD Graphics AMD586, level: 18
4 logical processors, active mask: 15
RAM: 8039272448 total
VM: 2147352576, free: 1926537216



 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 4/17/2014 5:59:02 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-47517-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800D45E4E0, 0xFFFFF88003C07BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 5:59:02 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88003C07BB8)
Bugcheck code: 0x116 (0xFFFFFA800D45E4E0, 0xFFFFF88003C07BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 5:02:47 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-46956-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800DFDC4E0, 0xFFFFF88003C07BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 4:18:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-42479-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800B81F4E0, 0xFFFFF88004007BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 4:09:46 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-47049-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA8012F294E0, 0xFFFFF88004007BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 3:50:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-61745-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800C7FF010, 0xFFFFF8800442DBB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 2:54:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-42635-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800B2A24E0, 0xFFFFF88004199BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 2:43:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-44787-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800B9474E0, 0xFFFFF88004007BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 4/17/2014 2:01:06 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-33977-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA80074424E0, 0xFFFFF8800402DBB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Wed 4/16/2014 10:14:20 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\041714-45240-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7BB8)
Bugcheck code: 0x116 (0xFFFFFA800D4C7010, 0xFFFFF88004168BB8, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



 

Conclusion

19 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



 



#8 zingo156

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Posted 17 April 2014 - 02:39 PM

UNPLUG THE COMPUTER FROM THE WALL REMOVE ALL POWER AND: try re-seating the video card or moving it to a different pci-e slot if you have more than one on your mainboard. Sometimes re-seating cards will fix issues. While you have the case open, check for blown or bulging capacitors on the video card and the main board examples here: https://www.google.com/search?q=blown+bulging+capacitors+motherboard&source=lnms&tbm=isch&sa=X&ei=JC1QU--bIIKryATIzoLoBQ&ved=0CAYQ_AUoAQ&biw=1272&bih=734

 

If it still crashes:

 

This appears to be something to do with either the driver for the video card or the hardware itself maybe a bad connection. I have also seen bad hard drives cause drivers to crash as well. To rule out software/hard drive related issues, I would boot to a linux distro, something like Mint or Ubuntu mint here: http://www.linuxmint.com/download.php

 

Download and burn it to a disc, then boot to the disc. If linux crashes or has problems similar to windows then we will know it is a hardware related issue most likely the video card. If it does not crash, it still could be hardware related but more likely just a faulty driver in windows. Linux handles bad ram including vram (video ram) better than windows from what I have seen. If the card has a few bad blocks of vram, linux might run fine while windows crashes.

 

It looked like you may have onboard video from the speccy report, it might be worth removing the video card and running from the onboard video. I would try this after running linux if linux crashes.

 

If the computer runs fine from onboard video (no crashes) it might be worth testing with a replacement video card that uses the same pci-e slot. You can borrow a card from someone or pick up a cheap pci-e replacement card to test with. If a new card works fine (no crashes) in the same slot the old one was in, then it is highly probable the video card was bad.


Edited by zingo156, 17 April 2014 - 02:42 PM.

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#9 letmeout

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Posted 18 May 2014 - 05:06 AM

Hi,  well i have the problem  

System Information (local)

computer name: LETMEOUT
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASRock, FM2A88X-ITX+ (new)
CPU: AuthenticAMD AMD A10-7850K APU with Radeon™ R7 Graphics AMD586, level: 21 (new)
4 logical processors, active mask: 15
RAM: 7434469376 total
VM: 2147352576, free: 1983152128


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are disabled for your computer.

On Sun 18.05.2014 9:44:28 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051814-9266-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
Bugcheck code: 0x116 (0xFFFFFA80091A9440, 0xFFFFF88003B3DDAC, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 18.05.2014 9:22:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051814-7347-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBDAC)
Bugcheck code: 0x116 (0xFFFFFA80090FC010, 0xFFFFF88003B30DAC, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

 



#10 Roodo

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Posted 18 May 2014 - 09:21 AM

Update all drivers and see if there's a bios upgrade.

http://www.asrock.com/mb/AMD/FM2A88X-ITX+/?cat=Download



#11 zingo156

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Posted 19 May 2014 - 07:03 AM

I agree with Roodo, download the latest drivers directly from amd for your video chip.


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#12 letmeout

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Posted 21 May 2014 - 02:40 PM

Solution DDR 3 from 2400 Mhz -> 1600 Mhz   :bowdown:  






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