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Explorer.exe shooting CPU usage to 100%, malware/virus programs find nothing


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6 replies to this topic

#1 adastraiii

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Posted 15 April 2014 - 12:37 PM

I've been dealing with this problem for quite some time now and I can't seem to fix it on my own.  I initially ran Symantec, which fixed/quarantined all errors it found but the problem remained.  I've also used AdwCleaner and it's still messed up.

 

When I first turn on my computer, it is running fine.  However, when I try to do anything, the CPU usage shoots up to 100% and my computer becomes practically useless.  Explorer.exe is duplicated in the processes and that's what is taking up the majority of the space.

 

Help???



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#2 Broni

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Posted 15 April 2014 - 09:35 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 adastraiii

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Posted 16 April 2014 - 10:29 AM

 Results of screen317's Security Check version 0.99.81  
   x64   
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
Symantec Endpoint Protection   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 37  
 Java 7 Update 17  
 Java version out of Date!
 Adobe Flash Player     12.0.0.77  
 Mozilla Firefox (28.0)
 Google Chrome 33.0.1750.146  
 Google Chrome 34.0.1847.116  
````````Process Check: objlist.exe by Laurent````````  
 Mallory AppData Roaming Dropbox\bin\Dropbox.exe
 Mallory AppData Local Google\Google Talk Plugin\googletalkplugin.exe
 Mallory Downloads SecurityCheck.exe  
 Mallory AppData Local Temp\RarSFX0\SecurityCheck\Objlist.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````
 

 

----------------------------------

 

Farbar Service Scanner Version: 25-02-2014
Ran by Mallory (administrator) on 16-04-2014 at 11:28:36
Running from "C:\Users\Mallory\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#4 adastraiii

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Posted 16 April 2014 - 02:56 PM

Apologies for the multiple messages, I didn't see where you wanted everything in one post until I got down to the end.  Thanks!

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/16/2014
Scan Time: 12:32:45 PM
Logfile: mbam history.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.03.04.09
Rootkit Database: v2014.02.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Mallory

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 290014
Time Elapsed: 33 min, 22 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 2
PUP.Optional.PCFixSpeed, HKLM\SOFTWARE\WOW6432NODE\PCFixSpeed, Quarantined, [81c8b649d6a40333b0cdb6f7d033a45c],
PUP.Optional.PCFixSpeed, HKU\S-1-5-21-3616330322-1128867283-289004802-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\PCFixSpeed, Quarantined, [d574c43b5327fd39d5a5911ce91a9070],

Registry Values: 1
PUP.Optional.StartNow, HKU\S-1-5-21-3616330322-1128867283-289004802-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|StartNow Search Protect, "C:\Program Files (x86)\StartNow Toolbar\search_protect.exe" /REPORT /PROTECT /RELAY, Quarantined, [69e0e718bbbf0c2a5632e4c9fc0709f7]

Registry Data: 0
(No malicious items detected)

Folders: 4
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed, Quarantined, [2a1f906f7307d4627efaf3badc2732ce],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\xpi, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3325809, Quarantined, [c1880af55c1e42f46b996720a65c956b],

Files: 30
PUP.Optional.RegCleanPro, C:\Users\Mallory\AppData\Local\Temp\GYri+Nbr.exe.part, Quarantined, [8dbce41b483284b24531255dda26b24e],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsbCA4D.exe, Quarantined, [ee5b19e6c6b470c678dc95d6f20f19e7],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsbDBB3.exe, Quarantined, [5dec33cc36448ea8b79d0a61af52dc24],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsbE21A.exe, Quarantined, [1f2add227802bf7785cf8ae125dce11f],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsgB4C9.exe, Quarantined, [aa9f11ee0f6b73c3f75d48239c6505fb],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsq67F0.exe, Quarantined, [87c20ff0512985b199bb92d9748db34d],
PUP.Optional.SearchProtect.A, C:\Users\Mallory\AppData\Local\Temp\nsqEDBE.exe, Quarantined, [ce7ba25de4963402dd77d6956b9658a8],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\nso7E75\SpSetup.exe, Quarantined, [5dec609f3f3b74c259e7223e2cd521df],
PUP.Optional.Conduit, C:\Users\Mallory\Downloads\AdwCleaner_TSV27XN43.exe, Quarantined, [3b0efe01df9b3006791b5afdc1430bf5],
PUP.Optional.SweetPacks.A, C:\Users\Mallory\Downloads\XvidSetup(1).exe, Quarantined, [a2a73dc2d7a32b0ba1e49caccb36f808],
PUP.Optional.SweetPacks.A, C:\Users\Mallory\Downloads\XvidSetup(2).exe, Quarantined, [67e2a7582b4f59dd0f7627218c7507f9],
PUP.Optional.SweetPacks.A, C:\Users\Mallory\Downloads\XvidSetup(3).exe, Quarantined, [61e8748b15650f276223fd4b53aef60a],
PUP.Optional.SweetPacks.A, C:\Users\Mallory\Downloads\XvidSetup(4).exe, Quarantined, [51f81fe03b3ff6409aeb4ff940c102fe],
PUP.Optional.RegCleanPro, C:\Users\Mallory\Downloads\rcpsetup_r.exe, Quarantined, [1534f9063941d462f086add515ebe917],
PUP.Optional.RegCleanPro, C:\Users\Mallory\Downloads\rcp_dcomnew_sec_300(1).exe, Quarantined, [2f1ada25205a0c2a4b2bdfa315eb827e],
PUP.Optional.RegCleanPro, C:\Users\Mallory\Downloads\rcp_dcomnew_sec_300(2).exe, Quarantined, [094019e6de9c72c41363780a0cf42ad6],
PUP.Optional.RegCleanPro, C:\Users\Mallory\Downloads\rcp_dcomnew_sec_300.exe, Quarantined, [ac9d659ab9c12e084135c6bc817fe41c],
PUP.Optional.AirInstaller, C:\Users\Mallory\Downloads\Setup (1).exe, Quarantined, [63e6c63921593501912db0add0310af6],
PUP.Optional.AirInstaller, C:\Users\Mallory\Downloads\Setup.exe, Quarantined, [ca7f807f3d3d0e28cfef95c83dc46997],
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed\PC Fix Speed.lnk, Quarantined, [2a1f906f7307d4627efaf3badc2732ce],
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed\PCFixSpeed.com.url, Quarantined, [2a1f906f7307d4627efaf3badc2732ce],
PUP.Optional.PCFixSpeed, C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed\Uninstall PC Fix Speed.lnk, Quarantined, [2a1f906f7307d4627efaf3badc2732ce],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\conduitStatistics.csf, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\CT3072253.txt, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\CT3072253.xpi, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\initData.json, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\manifest.json, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\version.txt, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3072253\xpi\install.rdf, Quarantined, [85c46f90106aac8abc4873148f737a86],
PUP.Optional.Conduit.A, C:\Users\Mallory\AppData\Local\Temp\CT3325809\ddt.csf, Quarantined, [c1880af55c1e42f46b996720a65c956b],

Physical Sectors: 0
(No malicious items detected)


(end)

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.16659

Java version: 1.6.0_37

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.394000 GHz
Memory total: 4021182464, free: 2450751488

Downloaded database version: v2014.04.10.07
Downloaded database version: v2014.03.27.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: AC21DA5D

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 407552
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600  Numsec = 939218944

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 939628544  Numsec = 36931584

    Partition 3 type is Other (0xc)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 976560128  Numsec = 210992

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2014.04.10.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16659
Mallory :: MALLORY-HP [administrator]

4/16/2014 2:09:51 PM
mbar-log-2014-04-16 (14-09-51).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 297718
Time elapsed: 1 hour(s), 6 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/16/2014 03:53:00 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 04/16/2014 03:55:47 PM
Execution time: 0 hours(s), 2 minute(s), and 47 seconds(s)
 



#5 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 16 April 2014 - 03:43 PM

I still need MiniToolbox log.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 adastraiii

adastraiii
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Posted 16 April 2014 - 03:49 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Mallory (administrator) on 16-04-2014 at 11:31:42
Running from "C:\Users\Mallory\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Mallory-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Peer-Peer
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 2E-AC-4C-3D-DF-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 5C-AC-4C-3D-DF-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9850:a46a:4fef:d8f3%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.25(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, April 16, 2014 10:52:12 AM
   Lease Expires . . . . . . . . . . : Thursday, April 17, 2014 10:52:12 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 308063308
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-F0-94-7B-1C-C1-DE-98-7E-A8
   DNS Servers . . . . . . . . . . . : 65.24.0.168
                                       65.24.0.169
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{CA21509A-C7B8-4430-AC90-ECD137F297CB}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:140e:27a1:3f57:ffe6(Preferred)
   Link-local IPv6 Address . . . . . : fe80::140e:27a1:3f57:ffe6%18(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns-comm-cac-01.ohiordc.rr.com
Address:  65.24.0.168

Name:    google.com
Addresses:  2607:f8b0:4009:802::1002
      74.125.225.71
      74.125.225.72
      74.125.225.73
      74.125.225.78
      74.125.225.64
      74.125.225.65
      74.125.225.66
      74.125.225.67
      74.125.225.68
      74.125.225.69
      74.125.225.70


Pinging google.com [74.125.225.129] with 32 bytes of data:
Reply from 74.125.225.129: bytes=32 time=1010ms TTL=54
Reply from 74.125.225.129: bytes=32 time=1127ms TTL=54

Ping statistics for 74.125.225.129:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1010ms, Maximum = 1127ms, Average = 1068ms
Server:  dns-comm-cac-01.ohiordc.rr.com
Address:  65.24.0.168

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=1360ms TTL=50
Reply from 98.138.253.109: bytes=32 time=980ms TTL=50

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 980ms, Maximum = 1360ms, Average = 1170ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 19...2e ac 4c 3d df 48 ......Microsoft Virtual WiFi Miniport Adapter
 11...5c ac 4c 3d df 48 ......Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
  1...........................Software Loopback Interface 1
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.25     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.25    281
     192.168.0.25  255.255.255.255         On-link      192.168.0.25    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.25    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.25    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.25    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 18     58 2001::/32                On-link
 18    306 2001:0:9d38:6ab8:140e:27a1:3f57:ffe6/128
                                    On-link
 11    281 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::140e:27a1:3f57:ffe6/128
                                    On-link
 11    281 fe80::9850:a46a:4fef:d8f3/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/16/2014 11:20:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7e8
Faulting process id: 0xcb8
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (04/16/2014 11:15:30 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ116E.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:15:11 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1965.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:51 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1655.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:35 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1F36.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:16 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ11B2.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:54 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1F06.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:35 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ191C.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:18 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1FE4.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:02 AM) (Source: Symantec AntiVirus) (User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ13E0.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:


System errors:
=============
Error: (04/16/2014 11:23:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/16/2014 11:13:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/16/2014 11:03:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/16/2014 10:59:36 AM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1070

Error: (04/16/2014 10:59:29 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Provider Host service hung on starting.

Error: (04/16/2014 10:57:58 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:
%%2

Error: (04/16/2014 10:57:00 AM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service failed to start due to the following error:
%%1053

Error: (04/16/2014 10:57:00 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Software Framework Service service to connect.

Error: (04/16/2014 10:56:54 AM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service hung on starting.

Error: (04/16/2014 10:56:26 AM) (Source: Service Control Manager) (User: )
Description: The HP Software Framework Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (04/16/2014 11:20:37 AM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4ntdll.dll6.1.7601.18247521eaf24c000002400000000000cd7e8cb801cf5983aa22d1aeC:\Windows\Explorer.EXEC:\Windows\SYSTEM32\ntdll.dlla93b2910-c57a-11e3-935f-f1a2c5530601

Error: (04/16/2014 11:15:30 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ116E.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:15:11 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1965.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:51 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1655.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:35 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1F36.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:14:16 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ11B2.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:54 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1F06.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:35 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ191C.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:18 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ1FE4.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:

Error: (04/16/2014 11:13:02 AM) (Source: Symantec AntiVirus)(User: )
Description: Security Risk Found!Trojan.Zbot in File: C:\ProgramData\Symantec\SRTSP\Quarantine\APQ13E0.tmp by: Auto-Protect scan.  Action: Delete failed : Leave Alone failed.  Action Description:


CodeIntegrity Errors:
===================================
  Date: 2013-03-17 23:09:27.282
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-17 23:09:27.079
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-17 23:09:26.829
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-03-17 23:09:26.611
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-05-05 00:22:51.589
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Extegrity\Exam4\Sockblkd.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-05-05 00:22:51.566
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Extegrity\Exam4\Sockblkd.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 7.2.8)
Acrobat.com (Version: 1.6.65)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.5.5)
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader 9.5.5 MUI (Version: 9.5.5)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Alcor Micro USB Card Reader (Version: 1.2.517.35221)
Apple Application Support (Version: 3.0)
Apple Mobile Device Support (Version: 7.1.0.32)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 9.2)
ATI Catalyst Install Manager (Version: 3.0.774.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
Build-a-lot 2 (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0623.2149.37335)
Catalyst Control Center Graphics Full Existing (Version: 2010.0623.2149.37335)
Catalyst Control Center Graphics Full New (Version: 2010.0623.2149.37335)
Catalyst Control Center Graphics Light (Version: 2010.0623.2149.37335)
Catalyst Control Center Graphics Previews Common (Version: 2010.0623.2149.37335)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0623.2149.37335)
Catalyst Control Center InstallProxy (Version: 2010.0623.2149.37335)
Catalyst Control Center Localization All (Version: 2010.0623.2149.37335)
CCC Help Chinese Standard (Version: 2010.0623.2148.37335)
CCC Help Chinese Traditional (Version: 2010.0623.2148.37335)
CCC Help Czech (Version: 2010.0623.2148.37335)
CCC Help Danish (Version: 2010.0623.2148.37335)
CCC Help Dutch (Version: 2010.0623.2148.37335)
CCC Help English (Version: 2010.0623.2148.37335)
CCC Help Finnish (Version: 2010.0623.2148.37335)
CCC Help French (Version: 2010.0623.2148.37335)
CCC Help German (Version: 2010.0623.2148.37335)
CCC Help Greek (Version: 2010.0623.2148.37335)
CCC Help Hungarian (Version: 2010.0623.2148.37335)
CCC Help Italian (Version: 2010.0623.2148.37335)
CCC Help Japanese (Version: 2010.0623.2148.37335)
CCC Help Korean (Version: 2010.0623.2148.37335)
CCC Help Norwegian (Version: 2010.0623.2148.37335)
CCC Help Polish (Version: 2010.0623.2148.37335)
CCC Help Portuguese (Version: 2010.0623.2148.37335)
CCC Help Russian (Version: 2010.0623.2148.37335)
CCC Help Spanish (Version: 2010.0623.2148.37335)
CCC Help Swedish (Version: 2010.0623.2148.37335)
CCC Help Thai (Version: 2010.0623.2148.37335)
CCC Help Turkish (Version: 2010.0623.2148.37335)
ccc-core-static (Version: 2010.0623.2149.37335)
ccc-utility64 (Version: 2010.0623.2149.37335)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Citrix Presentation Server Client (Version: 10.00.52110)
Coupon Printer for Windows (Version: 5.0.0.0)
CyberLink DVD Suite (Version: 7.0.3003)
D110 (Version: 140.0.283.000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DivX Setup (Version: 2.6.1.3)
Dora's Carnival Adventure (Version: 2.2.0.95)
Dropbox (Version: 2.4.11)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4121)
Energy Star Digital Logo (Version: 1.0.1)
Escape Rosecliff Island (Version: 2.2.0.95)
ESU for Microsoft Windows 7 (Version: 1.0.0)
FATE (Version: 2.2.0.95)
FileOpen Client (x64) (Version: 3.0.89.925)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 34.0.1847.116)
Google Drive (Version: 1.14.6059.644)
Google Talk Plugin (Version: 5.2.4.18058)
Google Update Helper (Version: 1.3.23.9)
GPBaseService2 (Version: 140.0.211.000)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
HP 3D DriveGuard (Version: 4.0.5.1)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Documentation (Version: 1.1.1.0)
HP Game Console
HP Games (Version: 1.0.1.3)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Movies and TV (Version: 1.0.0.10)
HP MediaSmart Music (Version: 4.1.4215)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart Webcam (Version: 4.1.3024)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.9.0)
HP Photo Creations (Version: 1.0.0.3611)
HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7 (Version: 14.0)
HP Power Manager (Version: 1.4.4)
HP Quick Launch (Version: 2.3.6)
HP QuickWeb Installer (Version: 1.3.11.0)
HP Setup (Version: 8.1.4186.3400)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Software Framework (Version: 4.0.112.1)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HP Wireless Assistant (Version: 4.0.9.0)
HPAppStudio (Version: 140.0.95.000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Hulu Desktop (Version: 0.9.13)
iCloud (Version: 3.1.0.40)
IDT Audio (Version: 1.0.6324.0)
iTunes (Version: 11.1.4.62)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 37 (Version: 6.0.370)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2907)
LightScribe System Software (Version: 1.18.15.1)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.92)
MarketResearch (Version: 140.0.212.000)
McAfee Security Scan Plus (Version: 3.8.141.11)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
PC Fix Speed 1.2.0.42 (Version: 1.2.0.42)
PC Tech Hotline (Version: 3.0.0.4)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4204)
PowerDirector (Version: 8.0.3003)
PowerTeacher Gradebook
PS_AIO_07_D110_SW_Min (Version: 140.0.142.000)
QuickTime (Version: 7.74.80.86)
QuickTransfer (Version: 140.0.98.000)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.17.304.2010)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 5.5.3023)
Roxio CinemaNow 2.0 (Version: 1.0.284)
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Drive Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Scan (Version: 140.0.80.000)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SoftwareWatcher bundle (Version: 2.0.0.3)
SolutionCenter (Version: 140.0.214.000)
Status (Version: 140.0.256.000)
Symantec Endpoint Protection (Version: 11.0.5002.333)
Synaptics Pointing Device Driver (Version: 15.3.29.0)
Times Reader (Version: 2.061)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2553444) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
WebReg (Version: 140.0.212.017)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xvid Video Codec (Version: 1.3.2)
Zuma Deluxe (Version: 2.2.0.95)

========================= Devices: ================================

Name: HP LaserJet 200 color M251nw
Description: HP LaserJet 200 color M251nw
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: Hewlett-Packard
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro 8600
Description: Officejet Pro 8600
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 96%
Total physical RAM: 3834.9 MB
Available physical RAM: 143.84 MB
Total Pagefile: 7669.8 MB
Available Pagefile: 2532.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:447.85 GB) (Free:329.38 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:17.61 GB) (Free:2.55 GB) NTFS

========================= Users: ========================================

User accounts for \\MALLORY-HP

Administrator            Guest                    Mallory                  


**** End of log ****
 



#7 Broni

Broni

    The Coolest BC Computer


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Posted 16 April 2014 - 04:33 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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