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Can't install HP drivers


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#1 wrhatt

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Posted 15 April 2014 - 09:15 AM

I am running Windows 7 on a 64 bit computer. I'm trying to install a wireless all in one HP Officejet 6500. When I download the drivers and click install I get an error code; "Runtime Error! Program C:\... This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for information." I've tried HP scan doctor to no avail and  Microsoft Visual C++ 2010 Redistributable Package which won't run because it see's a newer version on the computer. I paid HP $99 to fix it and they couldn't (but they took the money). Can anyone help?



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#2 smax013

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Posted 16 April 2014 - 07:57 PM

Have you tried creating another user account and tried installing the drivers from that user account?




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