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MS Phone Scam - PC locked and can't login


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#1 adsee01

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Posted 15 April 2014 - 08:20 AM

I'm helping a friend who was unfortunate enough to take the call from the scammers and they got him a beauty. Even managed to suck $5k out of his bank while still on the phone to him. Poor bugger - anyway now to undo the crap those mongrels did. Here are the improtant bits.

 

Windows XP Home edition

After boot up but before getting to the desktop a little box pops up labelled "Windows XP Startup Password". Inside it says "This computer is configured to require a password in order to start up. Please enter the Startup Password below."

 

I've tried to do a recovery from the XP boot disk but that didn't work. Bought windows password key resetter program but no joy there. Went in through safe mode but still got the same little box. I'm thinking that a clean wipe might be the only fix but I thought I would throw it out there for the masses to shed some light on this issue.

 

Hope someone can help. Cheers.

 



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#2 Will5200

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Posted 15 April 2014 - 09:16 AM

Something I found:

 

http://triplescomputers.com/blog/casestudies/solution-this-is-microsoft-support-telephone-scam-computer-ransom-lockout/

 

Good luck.



#3 quietman7

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Posted 15 April 2014 - 05:00 PM

See these related topics for suggestions:
This computer is configured to require a password in order to start up
Remove a startup password before account screen
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#4 adsee01

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Posted 16 April 2014 - 12:54 AM

Thanks for the ideas people. I'll follow those up in the next couple of days. After a well deserved camping trip...



#5 quietman7

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Posted 16 April 2014 - 05:33 AM

You're welcome and good luck.
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#6 adsee01

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Posted 22 April 2014 - 07:48 AM

Thanks for all of you help. I believe I've managed to save the PC without reinstalling windows. I made a Ubuntu Live DVD and just ran from the disk without installing it. In mucking around and looking for previous instances of the registry hives, I found a folder called "repair" in the windows registry. This had a very old version of the registry but it was enough to get the PC up and running again. I can now finish the clean up, recover the necessary files and then, if needed, do a clean wipe and put in place some safeguards.

 

I think there needs to be rolled out a major campaign to educate the public about these scams and just how much damage can be done when these mongrels get hold of your computer/bank details/etc. I think the people need to become more savvy to slimy leaches that want to fleece you of you hard earned dosh.

 

Thanks again and may this excellent forum continue for many years.



#7 quietman7

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Posted 22 April 2014 - 01:26 PM

:thumbup2:
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