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Having trouble ejecting external HD


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#1 xfrk

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Posted 14 April 2014 - 10:17 PM

I was recently given a 1TB external hard drive by a friend.  I opened the files and listened to some of the music, then exited  Mediaplayer and tried to disconnect the hard drive.  I'm running Windows 7.  The computer says that something is accessing the HD and it cannot be disconnected, also to close any programs that might be interacting with the device.  I cannot find anything open that could be using the HD.  I have iTunes, but have not attempted to transfer anything to it, yet.  Any advice or ideas?  rk 



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#2 Kilroy

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Posted 15 April 2014 - 08:34 AM

It could be anything, anti-virus, Windows Explorer, and so on.  Unless you need to eject the drive while it is on you can perform a shutdown on your machine and then remove the drive after the machine has powered off.  You can also try waiting for a period of time, five to ten minutes, to ensure it isn't a caching issue.



#3 xfrk

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Posted 15 April 2014 - 09:35 AM

Both of the times that I have installed the HD, I've had to shut down to remove it.  Could iTunes be accessing the files automatically?  What really bothers me is my inability to discover exactly what's happening.  Anyway, thanks for the response.  rk 



#4 smax013

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Posted 16 April 2014 - 08:03 PM

It might be that somehow Windows is set to index that external drive. I don't believe it should do this by default, but maybe it got turned on for the external drive some how. The following link will show you how to check what is getting indexed (and add other locations to the default ones) to see if it has been added somehow:

http://helpdeskgeek.com/windows-7/windows-7-file-search-indexing-options/

The other possibility might be if you opened a Windows Explorer window for a location on the drive. I forget if that essentially keeps Windows "accessing" the drive, thus preventing it from being unmounted.

Edited by smax013, 16 April 2014 - 08:05 PM.


#5 OldPhil

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Posted 20 April 2014 - 07:45 AM

Have you preformed a full scan with your AV?  Would be good to run SAS and Mbam could be something on the drive.


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