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Uverse modem/router question. Please help.

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#1 ingeborgdot


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Posted 14 April 2014 - 05:18 PM

I decided to take the plunge and go with the Uverse internet, phone etc. because of the speed upgrade and the savings I would get.  As you already know, Uverse needs it's own modem/router combo.  I asked the salesman if I could keep my same router and just use the modem part of the Uverse system and they said yes, no problem.  Well, problem.  The guy that hooked up my system was not sure how to connect to two together to make the Uverse just the modem and my modem/router to be the router.  Well, I am not sure how to do this either.  I have a Netgear DGN3500 and the Uverse one is a Motorola NVG510. I have to take the phone line and go into the Motorola and out into the Netgear.   I can't get into either router now to check anything out.  I do get internet so I am at least okay in that respect but some of my links to my lighting system, and other things don't work properly now I suppose because it is not set up right.  Any help would be greatly appreciated.  Just let me know what other info you would need to help me with this little mess.  Thanks.

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#2 Sneakycyber


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Posted 17 April 2014 - 06:33 PM

You can download the Motorola NVG510 manual here if you call AT&T tech support they can walk you through setting up your router in "Pass through" mode. Most installers are not trained to put the modem in "Bridge Mode" or "Pass Through" mode. From Experience their install contract is to get the router/modem connected to AT&T and thats it. Anything else is left to you or your IT department. You likely cant get into your Netgear becuase your not on the same subnet. I have had to reprogram SEVERAL NVG510's that were dropped in our customer networks and left. I reccomended calling AT&T because some of the settings differ for the network type. If they blow you off or request a fee let me know I will go through the steps with you.

Edited by Sneakycyber, 17 April 2014 - 06:34 PM.

Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

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