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Can't open any internet browsers


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#1 muffinfamily

muffinfamily

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Posted 14 April 2014 - 02:55 PM

Hi! I turned my laptop on yesterday and none of my internet browsers will open (Explorer, chrome or Firefox). I ran malware bytes in safe mode and it found nothing. The laptop freezes up after a couple minutes. I tried to do system restore and it won't let me. Also, I've always had to sign into windows and that has disappeared too. Please help!!!! Thanks so much :-)


Edited by hamluis, 14 April 2014 - 04:49 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Spadone

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Posted 14 April 2014 - 03:18 PM

Hello, this happened one one my laptop too. I solved thanks to AdwCleaner http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

Be sure no browser is open, suspend momentarely the protection of your Antivirus and disable eventual HIPS (like winpatrol). The run a scan with Adwcleaner and choose the option CLEAN.

Restart the PC and hopefully the situation has improved.






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