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USB Driver problem - doesn't recognise USB device


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#1 jackdlm

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Posted 14 April 2014 - 05:42 AM

Hello,

I have an Acer Aspire V3-772G laptop running Windows 7 64-bit. Have had no problems so far, except when I tried to plug in an old hard drive which was working on another computer. It wasn't recognized by my laptop. I looked into the device manager and saw this:

 

SlDA7TP.jpg

 

I tried installing a driver I found, supposedly for this laptop, called 'USB3.0_Intel_1.0.4.220_W7x64' and it gave me this message:

 

2NJJJbf.jpg

 

Needless to say, I'm a bit confused. The old hard drive I think is USB 1.0... but I'm only assuming this as all of my other hard drives work fine.

Thanks in advance!

Jack



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#2 JohnC_21

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Posted 14 April 2014 - 10:21 AM

The problem is that the computer was designed for Windows 8. Was this a downgrade from Windows 8 to Windows 7?

 

Right click on the USB controller, select Properties and in the Details tab, select Hardware ID's in the dropdown box. Post the results.

 

zP1EV.png



#3 jackdlm

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Posted 14 April 2014 - 12:23 PM

Yes, I downgraded from Windows 8 to 7.

 

Here's the results:

6NYmeq7.jpg


Edited by jackdlm, 14 April 2014 - 12:51 PM.


#4 JohnC_21

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Posted 14 April 2014 - 02:10 PM

Download this one. Extract the files to a folder and double click the setup.exe file. If it does not work we can try updating through device manager.


Edited by JohnC_21, 14 April 2014 - 02:10 PM.


#5 jackdlm

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Posted 15 April 2014 - 06:58 AM

That install worked, but this came up when I plugged the hard drive in:

YjugNH6.jpg

 

And then the hard drive wasn't available to view. It's not the hard drive either, it works on another computer I tried...



#6 JohnC_21

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Posted 15 April 2014 - 08:01 AM

I am not sure why that happened. Is the drive recognized when attached to a different USB port? That is the only driver that has the vendor and device ID's but the inf file of the driver did not have the subsys section so that may be the issue. This may be a case where you cannot do this because the USB 3 chipset may only be designed for WIndows 8 as linked to in my first post.

 

You can try to install the intel chipset driver inf utility and see if corrects the problem. As noted at the bottom of the page, it is not intended to correct USB driver issues but since it has already been installed it may help to also update the inf files. The driver Inf utility I linked to will only update what is needed.


Edited by JohnC_21, 15 April 2014 - 02:05 PM.


#7 jackdlm

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Posted 16 April 2014 - 05:11 AM

I tried every USB drive on my computer and the same thing happened. I just installed the inf utility like you said and that did nothing. I took the drive into a computer repair shop on the off-chance it was actually the drive that was faulty, but their computer loaded it fine and I'm pretty sure they were running Windows 7... although could have been a modified Windows 8.

 

Still... this seems silly that I can't open this drive.



#8 JohnC_21

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Posted 16 April 2014 - 07:28 AM

The only other thing I can think of is to roll back the driver in device manager and then right click the device in Device Manager and select Properties, Update Driver and see if it will find one on the internet. There may also be a driver update shown in Windows Update under optional updates.

 

Edit: According to the Acer Forum, the driver I linked to is the correct one for the V3-771G. I am not sure if there is a difference between the 771 and the 772.


Edited by JohnC_21, 16 April 2014 - 07:43 AM.


#9 jackdlm

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Posted 17 April 2014 - 05:03 AM

I tried to update it through device manager numerous times before I posted on here, so I don't think it will come up with anything. I'm not sure on the difference between a 771 and and 772...

 

Oh man, why is this such a challenge? Is there anything else you can think of?



#10 JohnC_21

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Posted 17 April 2014 - 07:51 AM

Well, I looked at the 771 vs 772 on the website and Acer does not even provide usb 3 drivers for Windows 8 so I am assuming it is part of the OS. I did notice that the chipset software I linked to was not for the Intel Intel® 8 Series,C220 Series like the USB driver that you were able to install. I went to the driver site at Acer and downloaded the chipset software for the V3 722G and looked in the zip file. That software is for both Windows 7 and 8 64bit and for the 8/c220 series. Go to the support site and download the file Chipset_Intel_9.4.0.1016_W8x64_A.zip for the V3-772g

 

Even though it is marked W8x64 the readme file lists it also being for Win7x64.

 

Unzip in an admin account and run the setup file. Reboot. If your USB ports do not work, I am out of ideas on this one. Sorry.



#11 jackdlm

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Posted 04 July 2014 - 08:50 AM

T3jBm3P.jpg

 

I did that and the same thing happens. It literally won't recognize this device, even those this device works on another computer.

 

Is there anything else I could try? Something tells me even if I went back to Windows 8, it wouldn't work...



#12 JohnC_21

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Posted 04 July 2014 - 10:43 AM

You can try downloading this driver. It's from ASUS but I downloaded it and it has the correct vendor and device ID in the inf file. Unzip to the desktop. It has to be run from the hard drive. If you don't want to download it, I can upload to Dropbox and you can download it from there. For driver identifier, you can put in a bogus name and email address and then click non-commercial. Click the lint to download it from the Asus website.

 

Edit: If this driver does not work, I don't know where to go from here. What happens when you attach the hard drive to a different port? Are all the ports on the computer USB3.0?


Edited by JohnC_21, 04 July 2014 - 10:45 AM.


#13 jackdlm

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Posted 07 July 2014 - 05:37 AM

Downloaded and installed, but the same thing happened. 2 ports are USB 3.0 and 2 are USB 2.0 I think - though I could be wrong. If not, then all four ports are 3.0 and all four ports fail to work. WHY is this such a challenge? It's just a hard drive!

#14 JohnC_21

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Posted 07 July 2014 - 08:53 AM

The only hope I see for this is to go here and see if Intel can detect what needs to be downloaded.



#15 jackdlm

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Posted 07 July 2014 - 10:25 AM

Under chipset it said:

"This version is valid."

 

Nothing else...






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