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Unable to find source of adware-type popup on both chrome & ie, now a new type!


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#1 angelgabbby

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Posted 14 April 2014 - 02:58 AM

  About 6-8weeks ago (guesstimate) I started getting a random window popup at various times while browsing online. The semi-odd thing about it is #1-same type of popup on both ie & my Chrome browsers; #2- I hadn't downloaded/installed anything around then; #3 I havenot been able to find their source; #4- Have not found any scan (malwarebytes, Panda, pcpitstop, etc) that seems to locate it, nor does my Winpatrol. The popup windows vary in advertisers, but most frequent is for the game "Big Farm". They are always fullsized page & open in a new window (not just a new tab), with no toolbar, etc on top. Of course it can get irritating!

  Now, as of 2days ago I've suddenly gotten a new & BIGGER annoyance... Quite often, especially when I open my browser & go to do anything (such as switch sites/pages, open history, etc), I get a blackish popup come down about 3/4 over my page, and has a video box (which seldom starts to play for at least 10seconds) & below video has a button that says "SKIP AD in 15 seconds" & then counts down to 0, then I can hit the skip button, & it goes away. It also happens just the same nomatter if I'm using Chrome or ie.

  Any clue??? If I had an idea of their name or source, I should be able to find some sign of their existence in regedit, but I don't seem to find any indication anywhere including at top or bottom of screen when they open. The two types of popups do not look or act anyway similar/related,

 

P.S. I also have checked my extensions, etc in each browser & in my programs

 

Thank you very much for your time & assistance!

Attached Files



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#2 gringo_pr

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Posted 15 April 2014 - 08:28 AM


Hello angelgabbby

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 angelgabbby

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Posted 16 April 2014 - 04:48 PM

Hey thanks for the info & reply! I went ahead & downloaded the tools you asked but it'll be maybe about 2hours before I am able to run them & get back on here with ya. I do promise it will be this evening though. Since you had replied to give me much needed help already, I just wanted to touch base with you & let you know I am appreciative & will get back to you shortly.

Thanks!

 

P.S. I dont know how I misread & thought I was suppose to "attach" here instead of "paste" but I do agree with you & am very sorry for the mistake. thanks!



#4 gringo_pr

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Posted 16 April 2014 - 05:35 PM

No problem and I will be looking for you later


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 angelgabbby

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Posted 17 April 2014 - 03:34 AM

Sorry its later than what I expected to get back with your requested results (but husband had a medical emergency, in which I thought we were gonna have to end up going to hospital). However I did make it back with them before the night was actually over, lol. :bananas:

 

I am posting this immediately after running the tools, so I cant give you too much of an update yet, with the possible exception of that Chrome had started giving me the "skip video" countdown popup thing probably near 9/10 times today when I'd 1st open the browser, before I could switch sites/pages. I just opened it twice &didn't get it immediately, so that could be good news. When I get the other popup pages is really pretty varied on when or how often, so I have no clue yet.

 

Below I am pasting both tools' logs. I'll check in with ya sometime tomorrow.

 

Thank you so very much for the great assistance. I really appreciate the help.

 

 

     --Angelgabbby 

 

 

P.S. Earlier I did actually think about getting a screenshot of the video countdown popup, so IF I continue to have it & you end up wanting to see what Im referring to, I can show its screenshot for it.  --Thanks Again

 

 

 

 

AdwCleaner

 

# AdwCleaner v3.023 - Report created 17/04/2014 at 02:34:38
# Updated 01/04/2014 by Xplode
# Operating System : Windows 8 Pro with Media Center  (64 bits)
# Username : Christopher - CHRISTOPHERG
# Running from : C:\Users\Christopher\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\HD Video Plugin
Folder Deleted : C:\Users\Christopher\AppData\LocalLow\HD Video Plugin
Folder Deleted : C:\Users\Christopher\Documents\Mobogenie
Folder Deleted : C:\Users\Christopher\AppData\Local\Google\Chrome\User Data\Default\Extensions\dnijnnnpimenlljadnifkpancgoebmel

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Key Deleted : HKLM\SOFTWARE\14919ea49a8f3b4aa3cf1058d9a64cec
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C424171E-592A-415A-9EB1-DFD6D95D3530}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C424171E-592A-415A-9EB1-DFD6D95D3530}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C424171E-592A-415A-9EB1-DFD6D95D3530}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{12290eb6-f9ee-4c63-b4f0-c4411548adcc}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7f9f73f3-364d-4c01-a1dd-09bd6fa40f3d}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{a2fbfda8-2f9b-4965-bdf7-840190556ad9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ed0d4bd6-7c14-4ef4-a170-f41b7ca7769e}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f75d45b5-ce5e-47c0-9ea4-c9d4fbc35037}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{C424171E-592A-415A-9EB1-DFD6D95D3530}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{C424171E-592A-415A-9EB1-DFD6D95D3530}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{C424171E-592A-415A-9EB1-DFD6D95D3530}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{C424171E-592A-415A-9EB1-DFD6D95D3530}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{12290eb6-f9ee-4c63-b4f0-c4411548adcc}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{7f9f73f3-364d-4c01-a1dd-09bd6fa40f3d}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{a2fbfda8-2f9b-4965-bdf7-840190556ad9}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ed0d4bd6-7c14-4ef4-a170-f41b7ca7769e}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f75d45b5-ce5e-47c0-9ea4-c9d4fbc35037}
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\AppDataLow\Software\HD Video Plugin
Key Deleted : HKLM\Software\HD Video Plugin
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HD Video Plugin

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16843

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\Christopher\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [6054 octets] - [17/04/2014 02:30:16]
AdwCleaner[S0].txt - [3469 octets] - [17/04/2014 02:34:38]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3529 octets] ##########

 

 

 

 

JRT.txt

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8 Pro with Media Center x64
Ran by Christopher on Thu 04/17/2014 at  2:43:55.63
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 04/17/2014 at  2:49:22.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

  



#6 gringo_pr

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Posted 17 April 2014 - 07:48 AM


Hello angelgabbby

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

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Posted 20 April 2014 - 09:25 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 23 April 2014 - 07:22 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 gringo_pr

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Posted 26 April 2014 - 06:16 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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