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Windows 7 won't boot: c000021a Fatal System Error.


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2 replies to this topic

#1 tokyoalex

tokyoalex

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Posted 14 April 2014 - 01:05 AM

Hi,

 

I got referred from the Windows 7 forum to post over here.

 

I'm having some issues booting my PC. The last time I was on it I put it to sleep (as I always do). I don't believe that I've changed anything lately as I've only really been using it to stream content from it to the TV.
 
The BSOD shows the following error:
 
STOP: c000021a {Fatal system error}
The verification of a KnownDLL failed. system process terminated unexpectedly with the status of 0xc0000221 (0x0113dda0 0x00000000)
 
I've tried to boot into safe mode to no avail.
 
I've attempted to use all in built system recovery to no avail. 
 
I've also searched Google but can't really find anything relevant to fix the issue.
 
The boot drive is a 64GB SSD drive from Kingston.
 
*** I have another (very old) Windows 7 install on another HDD in the same PC which boots fine so I can safely rule out all other hardware ***
 
Another thing to add is that I've checked the health status of the SSD and it's 'Good' as reported in Crystal Disk Info.
 
I'd very much appreciate any help on this :)
 
FRST LOG:
 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 12-04-2014 01
Ran by SYSTEM on MININT-IRBTANO on 13-04-2014 14:21:04
Running from L:\
Windows 7 Ultimate (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
 
The only official download link for FRST:
Download link from any site other than Bleeping Computer is unpermitted or outdated.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [MSC] - C:\Program Files\Microsoft Security Client\msseces.exe [1281512 2013-01-27] (Microsoft Corporation)
HKLM\...\Run: [AdobeAAMUpdater-1.0] - C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe [444904 2012-09-19] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [641704 2012-11-16] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [AMD AVT] - C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe [20992 2012-03-19] ()
HKLM\...\Winlogon: [Userinit] c:\windows\system32\userinit.exe,c:\program files\soluto\soluto.exe /userinit
Winlogon\Notify\WB: C:\Program Files (x86)\Stardock\WindowBlinds\fast64.dll [X]
Winlogon\Notify\WBSrv-x32: C:\PROGRA~2\Stardock\OBJECT~1\WINDOW~1\wbsrv.dll [X]
HKU\spr33\...\Run: [Granola] - C:\Program Files (x86)\MiserWare\Granola Personal\granola.exe [885992 2012-08-31] ()
HKU\spr33\...\Run: [Plex Media Server] - C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe [4409480 2014-03-12] (Plex, Inc.)
HKU\spr33\...\Run: [PeerBlock] - C:\Program Files\PeerBlock\peerblock.exe [2513992 2014-01-14] (PeerBlock, LLC)
HKU\spr33\...\Run: [Google+ Auto Backup] - C:\Users\spr33\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe [3701064 2014-03-26] (Google Inc.)
HKU\spr33\...\Run: [Google Update] - C:\Users\spr33\AppData\Local\Google\Update\GoogleUpdate.exe [136176 2010-04-29] (Google Inc.)
HKU\spr33\...\Run: [HydraVisionDesktopManager] - C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe [393216 2011-03-22] (AMD)
HKU\spr33\...\RunOnce: [FlashPlayerUpdate] - C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_70_Plugin.exe [841096 2014-03-08] (Adobe Systems Incorporated)
Startup: C:\Users\spr33\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk
ShortcutTarget: Dropbox.lnk ->  (No File)
Startup: C:\Users\spr33\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\SABnzbd.lnk
ShortcutTarget: SABnzbd.lnk -> C:\Program Files (x86)\SABnzbd\SABnzbd.exe ()
Startup: C:\Users\spr33\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Serviio.lnk
ShortcutTarget: Serviio.lnk -> C:\Program Files\Serviio\bin\ServiioConsole.exe ()
 
==================== Services (Whitelisted) =================
 
S3 Connectify; C:\Program Files (x86)\Connectify\ConnectifyService.exe [487936 2013-09-24] (Connectify)
S2 Granola PM Manager; C:\Program Files (x86)\MiserWare\Granola Personal\GranolaManager.exe [444656 2012-08-31] ()
S4 HDRExposeService; C:\Program Files (x86)\UCT\HDR Expose\HDRExposeService.exe [21784 2010-09-17] ()
S4 Lavasoft Ad-Aware Service; C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe [2152152 2011-10-28] (Lavasoft Limited)
S3 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)
S3 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)
S2 MsMpSvc; C:\Program Files\Microsoft Security Client\MsMpEng.exe [22056 2013-01-27] (Microsoft Corporation)
S3 NisSrv; C:\Program Files\Microsoft Security Client\NisSrv.exe [379360 2013-01-27] (Microsoft Corporation)
S4 NovacomD; C:\Program Files\Palm, Inc\novacomd\amd64\novacomd.exe [71168 2011-03-15] (Palm)
S4 OpenVPNService; C:\Program Files (x86)\OpenVPN\bin\openvpnserv.exe [14848 2011-07-01] ()
S3 PnkBstrA; C:\Windows\SysWOW64\PnkBstrA.exe [75136 2011-09-30] ()
S4 SbieSvc; C:\Program Files\Sandboxie\SbieSvc.exe [98576 2012-06-16] (SANDBOXIE L.T.D)
S4 SBSDWSCService; C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [1153368 2009-01-26] (Safer Networking Ltd.)
S3 Serviio; C:\Program Files\Serviio\bin\ServiioService.exe [359936 2013-12-20] ()
S2 SolutoLauncherService; C:\Program Files\Soluto\SolutoLauncherService.exe [183264 2013-02-03] (Soluto)
S3 SolutoRemoteService; C:\Program Files\Soluto\SolutoRemoteService.exe [1239552 2013-02-03] (Soluto)
S2 TVersityMediaServer; C:\ProgramData\TVersity\Media Server\MediaServer.exe [5271336 2012-05-23] ()
S2 UnsignedThemes; C:\Windows\UnsignedThemesSvc.exe [24168 2009-07-12] (The Within Network, LLC)
S4 WysePocketCloud; C:\Program Files (x86)\Wyse\PocketCloud Windows Companion\PocketCloudService.exe [83968 2011-03-24] ()
 
==================== Drivers (Whitelisted) ====================
 
S1 cnnctfy3; C:\Windows\System32\DRIVERS\cnnctfy3.sys [35352 2013-10-07] (Connectify)
S1 dtsoftbus01; C:\Windows\System32\DRIVERS\dtsoftbus01.sys [271424 2011-12-03] (DT Soft Ltd)
S0 Lbd; C:\Windows\System32\DRIVERS\Lbd.sys [69376 2011-08-18] (Lavasoft AB)
S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [230320 2013-01-20] (Microsoft Corporation)
S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [130008 2013-01-20] (Microsoft Corporation)
S3 pbfilter; C:\Program Files\PeerBlock\pbfilter.sys [22600 2014-01-14] ()
S3 RAMDiskVE; C:\Windows\System32\Drivers\RAMDiskVE.sys [84720 2013-06-19] (Dataram, Inc.)
S3 SbieDrv; C:\Program Files\Sandboxie\SbieDrv.sys [166576 2012-06-16] (SANDBOXIE L.T.D)
S3 tapoas; C:\Windows\System32\DRIVERS\tapoas.sys [30720 2011-03-23] (The OpenVPN Project)
S0 Ultra; C:\Windows\System32\DRIVERS\Ultra.sys [36248 2007-03-22] (Promise Technology, Inc.)
S2 uxpatch; C:\Windows\system32\drivers\uxpatch.sys [30568 2009-07-12] ()
S3 cpuz135; \??\C:\Windows\TEMP\cpuz135\cpuz135_x64.sys [X]
S3 dgderdrv; System32\drivers\dgderdrv.sys [X]
S3 rt70x64; system32\DRIVERS\netr7064.sys [X]
S3 SIWIO; \??\C:\Windows\TEMP\SiwIo.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
S3 vmci; \SystemRoot\system32\DRIVERS\vmci.sys [X]
S3 VMnetAdapter; system32\DRIVERS\vmnetadapter.sys [X]
S3 X6va005; \??\C:\Users\spr33\AppData\Local\Temp\0058ED.tmp [X]
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2014-04-13 14:20 - 2014-04-13 14:21 - 00000000 ____D () C:\FRST
2014-03-29 07:16 - 2014-03-29 07:16 - 00002330 _____ () C:\Users\Public\Desktop\Logitech Harmony Remote Software 7.lnk
2014-03-29 07:16 - 2014-03-29 07:16 - 00000000 ____D () C:\Users\spr33\Logitech
2014-03-29 07:15 - 2014-03-29 07:15 - 00005718 _____ () C:\Windows\DPINST.LOG
2014-03-29 07:15 - 2014-03-29 07:15 - 00000000 ____D () C:\Users\spr33\AppData\Roaming\InstallShield
2014-03-29 07:15 - 2014-03-29 07:15 - 00000000 ____D () C:\Program Files (x86)\Logitech
2014-03-26 05:11 - 2014-03-26 05:11 - 00000000 ____D () C:\MATS
2014-03-26 05:09 - 2014-03-26 05:09 - 00347816 _____ (Microsoft Corporation) C:\Users\spr33\Downloads\MicrosoftFixit.ProgramInstallUninstall.RNP.6331927008491160.2.1.Run.exe
2014-03-26 04:48 - 2014-03-26 04:51 - 63290992 _____ (Plex, Inc.) C:\Users\spr33\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe
 
==================== One Month Modified Files and Folders =======
 
2014-04-13 14:21 - 2014-04-13 14:20 - 00000000 ____D () C:\FRST
2014-04-13 11:03 - 2013-08-14 05:39 - 01292192 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntdll.dll
2014-04-13 11:02 - 2009-07-13 16:10 - 00057344 _____ (Microsoft Corporation) C:\Windows\System32\rasmbmgr.dll
2014-04-13 11:00 - 2011-04-14 23:24 - 00566208 _____ (Microsoft Corporation) C:\Windows\System32\winresume.efi
2014-04-13 10:42 - 2013-08-14 05:39 - 05550528 _____ (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe
2014-04-13 04:31 - 2012-06-08 10:12 - 00018588 _____ () C:\aaw7boot.log
2014-04-13 01:43 - 2014-03-08 04:47 - 00006850 _____ () C:\Windows\PFRO.log
2014-04-12 11:28 - 2010-10-26 12:42 - 01524794 _____ () C:\Windows\WindowsUpdate.log
2014-04-12 11:18 - 2010-09-01 12:38 - 00000000 ____D () C:\Users\Guest\Tracing
2014-04-12 11:18 - 2010-04-29 12:10 - 00000000 ____D () C:\Users\spr33\AppData\Roaming\Spotify
2014-04-12 11:17 - 2014-03-05 04:26 - 00003696 _____ () C:\Windows\setupact.log
2014-04-12 11:17 - 2012-08-24 12:15 - 00000426 _____ () C:\.dir
2014-04-12 11:17 - 2012-05-09 10:01 - 00000896 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-04-12 11:17 - 2012-04-17 10:56 - 00000830 _____ () C:\Windows\Tasks\Adobe Flash Player Updater.job
2014-04-12 11:17 - 2011-07-10 12:57 - 00000926 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001UA.job
2014-04-12 11:17 - 2011-07-10 12:57 - 00000904 _____ () C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001Core.job
2014-04-12 11:17 - 2010-04-29 08:13 - 00000908 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001UA.job
2014-04-11 02:21 - 2013-03-29 15:17 - 00000000 ____D () C:\Users\spr33\AppData\Roaming\CouchPotato
2014-04-11 01:13 - 2010-04-29 08:13 - 00000856 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001Core.job
2014-04-10 23:39 - 2011-01-11 14:07 - 00000000 ____D () C:\Firefox 4 64bit
2014-04-10 23:21 - 2010-04-29 12:10 - 00000000 ____D () C:\Users\spr33\AppData\Local\Spotify
2014-04-10 23:21 - 2010-04-29 09:08 - 00000000 ____D () C:\Program Files\PeerBlock
2014-04-10 00:29 - 2012-05-09 10:02 - 00000000 ___RD () C:\Users\spr33\Google Drive
2014-04-04 01:08 - 2010-04-29 08:13 - 00003882 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001UA
2014-04-04 01:08 - 2010-04-29 08:13 - 00003486 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2754424343-4092919667-242924934-1001Core
2014-04-01 00:58 - 2012-05-09 10:01 - 00003892 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-04-01 00:57 - 2012-05-09 10:01 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-04-01 00:57 - 2012-05-09 10:01 - 00000892 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-03-31 01:48 - 2009-07-13 21:13 - 00784936 _____ () C:\Windows\System32\PerfStringBackup.INI
2014-03-30 12:43 - 2010-06-10 08:59 - 00802740 _____ () C:\Windows\SysWOW64\TVersityMediaServer.log
2014-03-29 07:16 - 2014-03-29 07:16 - 00002330 _____ () C:\Users\Public\Desktop\Logitech Harmony Remote Software 7.lnk
2014-03-29 07:16 - 2014-03-29 07:16 - 00000000 ____D () C:\Users\spr33\Logitech
2014-03-29 07:16 - 2010-04-29 07:38 - 00000000 ____D () C:\users\spr33
2014-03-29 07:15 - 2014-03-29 07:15 - 00005718 _____ () C:\Windows\DPINST.LOG
2014-03-29 07:15 - 2014-03-29 07:15 - 00000000 ____D () C:\Users\spr33\AppData\Roaming\InstallShield
2014-03-29 07:15 - 2014-03-29 07:15 - 00000000 ____D () C:\Program Files (x86)\Logitech
2014-03-29 07:15 - 2010-09-27 22:52 - 00000000 ___HD () C:\Program Files (x86)\InstallShield Installation Information
2014-03-26 05:16 - 2013-02-08 12:54 - 00000000 ____D () C:\ProgramData\boost_interprocess
2014-03-26 05:15 - 2013-02-08 12:54 - 00000000 ____D () C:\Users\spr33\AppData\Local\Plex Media Server
2014-03-26 05:14 - 2013-01-19 13:49 - 00000000 ____D () C:\ProgramData\Package Cache
2014-03-26 05:11 - 2014-03-26 05:11 - 00000000 ____D () C:\MATS
2014-03-26 05:09 - 2014-03-26 05:09 - 00347816 _____ (Microsoft Corporation) C:\Users\spr33\Downloads\MicrosoftFixit.ProgramInstallUninstall.RNP.6331927008491160.2.1.Run.exe
2014-03-26 04:51 - 2014-03-26 04:48 - 63290992 _____ (Plex, Inc.) C:\Users\spr33\Downloads\Plex-Media-Server-0.9.907.429-f80a8d6-en-US.exe
2014-03-26 04:13 - 2010-04-29 08:13 - 00000000 ____D () C:\Users\spr33\AppData\Local\Google
2014-03-18 08:20 - 2013-11-20 08:36 - 00002156 _____ () C:\Users\Public\Desktop\Google Chrome.lnk
2014-03-18 08:18 - 2013-10-06 07:28 - 00001218 _____ () C:\Users\spr33\Desktop\Chromecast.lnk
 
Some content of TEMP:
====================
C:\Users\Guest\AppData\Local\Temp\Last.fm-1.5.4.27091.exe
C:\Users\Guest\AppData\Local\Temp\SpotifyUpgrader.exe
C:\Users\Guest\AppData\Local\Temp\{613738AD-9F0F-4D14-AE48-85F2E3506924}-chrome_installer.exe
C:\Users\spr33\AppData\Local\Temp\Checkupdate.exe
C:\Users\spr33\AppData\Local\Temp\Foxit Reader Updater.exe
C:\Users\spr33\AppData\Local\Temp\gcapi_dll.dll
C:\Users\spr33\AppData\Local\Temp\gtapi_signed.dll
 
 
==================== Known DLLs (Whitelisted) ================
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
 
 
testsigning: ==> Check for possible unsigned rootkit driver <===== ATTENTION!
 
==================== EXE ASSOCIATION =====================
 
HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK
 
==================== Restore Points  =========================
 
 
==================== Memory info =========================== 
 
Percentage of memory in use: 11%
Total physical RAM: 8190.49 MB
Available physical RAM: 7223.24 MB
Total Pagefile: 8188.64 MB
Available Pagefile: 7232.59 MB
Total Virtual: 8192 MB
Available Virtual: 8191.88 MB
 
==================== Drives ================================
 
Drive c: (Windows 7 SSD) (Fixed) (Total:59.62 GB) (Free:0.35 GB) NTFS
Drive d: (Games) (Fixed) (Total:465.76 GB) (Free:99.11 GB) NTFS
Drive e: (Photo) (Fixed) (Total:931.51 GB) (Free:305.81 GB) NTFS
Drive f: (MP3) (Fixed) (Total:931.51 GB) (Free:342.99 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive g: (Windows 7 (HDD)) (Fixed) (Total:133.56 GB) (Free:36.91 GB) NTFS
Drive i: (Vistatemp) (Fixed) (Total:15.28 GB) (Free:9.83 GB) NTFS
Drive j: (Vista 32bit) (Fixed) (Total:149.25 GB) (Free:35.79 GB) NTFS
Drive k: (GRMCULXFRER_EN_DVD) (CDROM) (Total:3 GB) (Free:0 GB) UDF
Drive l: (THUMB DRIVE) (Removable) (Total:1.89 GB) (Free:1.88 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (Video) (Fixed) (Total:931.51 GB) (Free:64.22 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (Size: 932 GB) (Disk ID: A1921F14)
 
Partition: GPT Partition Type.
 
========================================================
Disk: 1 (MBR Code: Windows 7 or 8) (Size: 466 GB) (Disk ID: A9C94A21)
 
Partition: GPT Partition Type.
 
========================================================
Disk: 2 (MBR Code: Windows 7 or 8) (Size: 932 GB) (Disk ID: 64007BDE)
Partition 1: (Not Active) - (Size=932 GB) - (Type=07 NTFS)
 
========================================================
Disk: 3 (MBR Code: Windows 7 or 8) (Size: 932 GB) (Disk ID: 018A0189)
Partition 1: (Active) - (Size=932 GB) - (Type=07 NTFS)
 
========================================================
Disk: 4 (MBR Code: Windows XP) (Size: 298 GB) (Disk ID: 4A4D4A4C)
Partition 1: (Active) - (Size=134 GB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=15 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=149 GB) - (Type=07 NTFS)
 
========================================================
Disk: 5 (MBR Code: Windows 7 or 8) (Size: 60 GB) (Disk ID: 128CF2E7)
Partition 1: (Not Active) - (Size=60 GB) - (Type=07 NTFS)
 
========================================================
Disk: 6 (Size: 2 GB) (Disk ID: 00000000)
 
Partition: GPT Partition Type.
 
 
LastRegBack: 2014-04-11 00:39
 
==================== End Of Log ============================

Edited by tokyoalex, 14 April 2014 - 01:19 AM.


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