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Computer and printer not communicating


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#1 EffectiveBones484

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Posted 13 April 2014 - 05:36 PM

Hello,

I have a Windows 8.1 HP Pavilion p7-1534 PC and an Epson WorkForce 630 connected wirelessly. A couple months back they stopped communicating, and they still aren't. I now have to e-mail the documents to my laptop to print them from there. Every time I try to send a document to the printer, it ends up with a communication error, but I can't remember what it says. I may post a screenshot of the spool here. I just found the printer's installation disc, and I believe the printer thing is still installed. Could this be as simple as reinstalling with the disc, or do I need to do some reconfiguration? Any help appreciated.



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#2 Chris Cosgrove

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Posted 13 April 2014 - 05:58 PM

Life would be so much simpler if it wasn't for printers !

 

Re-installing the printer drivers will certainly do no harm, but make sure you unin stall the old ones first. It is probably a good idea to check the manual / installation guide for the correct install sequence, printers can be quite fussy about this.

 

Then make sure the printer is selected as default and that it shows up as a connected device in your router control panel. But if one computer can print wirelessly there are probably no problems with the printer - router connection.

 

Chris Cosgrove



#3 EffectiveBones484

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Posted 13 April 2014 - 10:32 PM

I completely agree. Most of my problems are with printers. That being said, I don't know very much about them. Would the drivers be the items on the disc? How do I uninstall the old ones? How do I select it as default and get to the router control panel? Sorry if I sound like a fool, but I don't know any of this stuff.



#4 EffectiveBones484

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Posted 14 April 2014 - 06:54 PM

Okay... Just an update: I reinstalled the drivers and now it's printing again.



#5 Chris Cosgrove

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Posted 17 April 2014 - 06:51 PM

Glad it's sorted.  Just remember that one for the future - if a printer starts giving you trouble it's usually the printer drivers that have got corrupted and it is almost always worth uninstalling them and re-installing,

 

Chris Cosgrove






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