Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 won't boot: c000021a Fatal System Error.


  • This topic is locked This topic is locked
3 replies to this topic

#1 tokyoalex

tokyoalex

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:30 AM

Posted 13 April 2014 - 08:14 AM

Hi.

 

I'm having some issues booting my PC. The last time I was on it I put it to sleep (as I always do). I don't believe that I've changed anything lately as I've only really been using it to stream content from it to the TV.

 

The BSOD shows the following error:

 

STOP: c000021a {Fatal system error}

The verification of a KnownDLL failed. system process terminated unexpectedly with the status of 0xc0000221 (0x0113dda0 0x00000000)

 

I've tried to boot into safe mode to no avail.

 

I've attempted to use all in built system recovery to no avail. 

 

I've also searched Google but can't really find anything relevant to fix the issue.

 

The boot drive is a 64GB SSD drive from Kingston.

 

I've ran FRST on it and got the log if that's any help?

 

I'd very much appreciate any help on this :)



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,390 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:30 AM

Posted 13 April 2014 - 02:04 PM

Please...post your FRST log (along with short concise explanation of situation) at BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html .

 

Once that is done, come back here and post a link to your new topic...after which this topic will be closed.

 

Thanks :).

 

Louis



#3 tokyoalex

tokyoalex
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:30 AM

Posted 14 April 2014 - 01:06 AM

Please...post your FRST log (along with short concise explanation of situation) at BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html .

 

Once that is done, come back here and post a link to your new topic...after which this topic will be closed.

 

Thanks :).

 

Louis

 

Thanks :)

 

http://www.bleepingcomputer.com/forums/t/530991/windows-7-wont-boot-c000021a-fatal-system-error/



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,390 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:30 AM

Posted 14 April 2014 - 11:30 AM

Thank you :).

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users