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Unknown audio issue


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#1 1814dgs

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Posted 12 April 2014 - 10:40 AM

Hi and thanks in advance for your time

 

Last weekend I noticed audio from an unknown source. It comes and goes randomly. I have no clue as to what it is. I have run virus scanning and Malwarebytes. These found some things but the problem persists.

 

I've downloaded and run several things I thought might help but nothing seems to work so I uninstalled most of those items. I'd like to get this resolved if possible.

 

I'm running ESET. I tried to buy a new version of Malwarbytes but that will not load. Windows updates will not load either.

 

Please let me know what I can send along to start this cleaning process.

 

Thanks



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#2 xXToffeeXx

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Posted 12 April 2014 - 10:47 AM

Hi,
 
Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
 
rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

After the tool has finished running, a text file named Rkill.txt should be located on the desktop. Please copy and paste the contents into your next reply.

 

xXToffeeXx~


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#3 1814dgs

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Posted 12 April 2014 - 11:17 AM

I got these messages when trying to run either of the downloads

 

C:\users\david\desktop\rkill.exe is not a valid win32 application

C:\users\david\desktop\iexplore.exe is not a valid win32 application



#4 xXToffeeXx

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Posted 12 April 2014 - 01:09 PM

Hi,

 

Please try this download instead then.

 

xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

~Currently in my last year of school, so replies might be more delayed~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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