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Repeated APPCRASH Errors across Multiple Applications (Stackhash issue?)


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3 replies to this topic

#1 starfireluke

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Posted 12 April 2014 - 06:26 AM

Hi,

Any help on this would be much appreciated, as whatever it is seems to be getting worse and ironically it has taken me ages to post this message as Internet Explorer keeps crashing as well!

About a week ago without any new software installations, updates or anything unusual changing, my laptop has just starting experiencing APPCRASH errors on an increasingly frequent basis. When typing in Word, Outlook, Internet Explorer, or using Roxio Photosuite or Xara Web Designer (so its not just one product family leading me to think its an OS issue) seemingly randomly the application will just crash producing a report like the following:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: WINWORD.EXE
  Application Version: 14.0.7109.5000
  Application Timestamp: 522a4027
  Fault Module Name: unknown
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 00000000
  Exception Code: c0000005
  Exception Offset: 00658478
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 2057

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

 

On more than one occasion, the faulting module has been listed as 'StackHash' rather than as 'unknown', but more often than not its unknown.

 

After some surfing, I read that it might be to do with DEP so I have disabled it for the applications that are crashing but to no effect.

 

I have run all the usual virus scans (using Avira), System File Checker, Spybot, Memory Check, Chkdsk, the whole nine yards and found nothing.

 

Everything is updated, patched up to the latest releases and I've done the usual clean boot malarky that everyone suggests first and still get the same errors. I'm running Windows 7 SP1 64-Bit on a Toshiba Satellite machine.

 

Help...?!

 

Best,

 

Luke



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#2 hamluis

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Posted 12 April 2014 - 04:19 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 starfireluke

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Posted 12 April 2014 - 04:31 PM

Hi Louis,

 

As requested, the information from Mini Tool Box:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Luke (administrator) on 12-04-2014 at 22:27:08
Running from "C:\Users\Luke\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TJ33I69T"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/12/2014 10:01:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: BCSAddin.dll_unloaded, version: 0.0.0.0, time stamp: 0x5097da30
Exception code: 0xc0000005
Fault offset: 0x75250691
Faulting process id: 0x1028
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

 

Error: (04/12/2014 09:44:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x01f58478
Faulting process id: 0xe8c
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 09:28:59 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x001c8478
Faulting process id: 0xbc0
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

 

Error: (04/12/2014 09:24:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000b8478
Faulting process id: 0x46c
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 08:49:12 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 14.0.7113.5000, time stamp: 0x527d636c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000b8478
Faulting process id: 0xfe4
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

 

Error: (04/12/2014 08:42:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x01fb8478
Faulting process id: 0x8bc
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 08:36:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02188478
Faulting process id: 0x171c
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 08:24:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x01fd8478
Faulting process id: 0x744
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 05:22:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x470
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (04/12/2014 05:10:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.7121.5004, time stamp: 0x5329c092
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02698478
Faulting process id: 0x694
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

System errors:
=============
Error: (04/12/2014 09:16:27 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

 

Error: (04/12/2014 09:10:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

 

Error: (04/12/2014 04:49:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.

 

Error: (04/12/2014 04:12:34 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

 

Error: (04/12/2014 04:09:11 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \\?\Volume{4c9509c4-3345-11df-92ef-806e6f6e6963}.

 

Error: (04/12/2014 02:37:32 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

 

Error: (04/12/2014 02:37:31 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

 

Error: (04/12/2014 02:37:31 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

 

Error: (04/12/2014 02:37:30 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

 

Error: (04/12/2014 02:37:30 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR2.

 

Microsoft Office Sessions:
=========================
Error: (04/12/2014 10:01:12 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.7113.5000527d636cBCSAddin.dll_unloaded0.0.0.05097da30c000000575250691102801cf56902b96c3dfC:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEBCSAddin.dll938412dc-c285-11e3-9524-c80aa933984a

 

Error: (04/12/2014 09:44:58 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c000000501f58478e8c01cf568dcfbe6569C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown4f2e5adf-c283-11e3-9524-c80aa933984a

 

Error: (04/12/2014 09:28:59 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.7113.5000527d636cunknown0.0.0.000000000c0000005001c8478bc001cf568b8fedbfb0C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEunknown13c25ac4-c281-11e3-9524-c80aa933984a

 

Error: (04/12/2014 09:24:56 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c0000005000b847846c01cf568b8e88b147C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown82afbd51-c280-11e3-9524-c80aa933984a

 

Error: (04/12/2014 08:49:12 PM) (Source: Application Error)(User: )
Description: OUTLOOK.EXE14.0.7113.5000527d636cunknown0.0.0.000000000c0000005000b8478fe401cf56620a11750bC:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEunknown84873d00-c27b-11e3-bb6b-c80aa933984a

 

Error: (04/12/2014 08:42:33 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c000000501fb84788bc01cf56869d4b1550C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown96a8d7ee-c27a-11e3-bb6b-c80aa933984a

 

Error: (04/12/2014 08:36:41 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c000000502188478171c01cf5685d7502206C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknownc4d19264-c279-11e3-bb6b-c80aa933984a

 

Error: (04/12/2014 08:24:23 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c000000501fd847874401cf566b73f6906bC:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknown0ceeb7a1-c278-11e3-bb6b-c80aa933984a

 

Error: (04/12/2014 05:22:41 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092ntdll.dll6.1.7601.18247521ea8e7c0000374000ce75347001cf5669d5def7a4C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEC:\Windows\SysWOW64\ntdll.dllaaf3e3b6-c25e-11e3-bb6b-c80aa933984a

 

Error: (04/12/2014 05:10:24 PM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.7121.50045329c092unknown0.0.0.000000000c00000050269847869401cf566914b04a67C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEunknownf3e254ff-c25c-11e3-bb6b-c80aa933984a

 

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 8.2.2)
Adobe AIR (Version: 3.4.0.2540)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.9) (Version: 10.1.9)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.10)
Audacity 1.3.13 (Unicode)
Avira Free Antivirus (Version: 14.0.3.350)
Basic PAYE Tools - Real Time Information (Version: 13.2.13232.64)
BBC iPlayer Desktop (Version: 3.2.15)
Bluetooth Stack for Windows by Toshiba (Version: v7.00.08(T))
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite DCP-J925DW (Version: 1.0.19.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
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ConvertHelper 2.2
Cw100_64 (Version: 1.00.0000)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
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Microsoft .NET Framework 1.1 (Version: 1.1.4322)
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Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
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Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
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Microsoft Silverlight 4 SDK (Version: 4.0.50401.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
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Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
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Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
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MSVCRT (Version: 15.4.2862.0708)
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MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
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Rapport (Version: 3.5.1108.78)
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Realtek WLAN Driver (Version: 2.00.0006)
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Roxio Video Capture USB (Version: 1.22.0000)
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SmartSound Quicktracks 5 (Version: 5.1.7)
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Toshiba Photo Service - powered by myphotobook (Version: 1.0.0)
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TOSHIBA Recovery Media Creator (Version: 2.1.0.3 x64)
TOSHIBA SD Memory Utilities (Version: 1.9.1.12)
TOSHIBA USB Sleep and Charge Utility (Version: 1.2.3.0)
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TRORMCLauncher (Version: 1.0.0.7)
TurningPoint (Version: 5.3.1.3337)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
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Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
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Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
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USB2.0 Grabber (Version: 7.12.000.002)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VD64Inst (Version: 1.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WPF Toolkit February 2010 (Version 3.5.50211.1) (Version: 3.5.50211.1)
Xara Web Designer 9 (Version: 9.2.3.29638)
Xara Web Designer 9 Content Pack (Version: 1.0.0.0)

 

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 2936.94 MB
Available physical RAM: 1335.64 MB
Total Pagefile: 7935.12 MB
Available Pagefile: 6161.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.41 MB

 

========================= Partitions: =====================================

1 Drive c: (WINDOWS) (Fixed) (Total:116.37 GB) (Free:36.44 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:116.12 GB) (Free:33.4 GB) NTFS

 

========================= Users: ========================================

User accounts for \\STARFIRELUKE

Administrator            ASPNET                   Guest                   
Luke                    

**** End of log ****

 

Here's the Speccy link as requested: http://speccy.piriform.com/results/spdUhk5eOUdrXvKNHM0cGVm

 

Thanks for your time,

 

Luke


Edited by hamluis, 13 April 2014 - 09:05 AM.


#4 hamluis

hamluis

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Posted 13 April 2014 - 12:50 PM

Your errors indicate problems with MS Office...the optical drive...and the hard drive (controller errors)..

 

CPU temp is good, hard drive temp and SMART data are good, no problem with free space on Windows partition.

 

The data posted pinpoints your errors exactly...no generic messages pointing nowhere, no mention of APPCRASH errors.

 

The hard drive controller errors would be my focus...I would run the following hard drive diagnostic, after reading the instructions.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis






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