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Unable to load Windows/System Restore


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#1 Forester09

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Posted 12 April 2014 - 05:56 AM

Sorry for the vague post title.

I have a Dell Studio 1737 laptop that's roughly five years old, running Vista.

It's been slow for a whole now with the occasional blue screen here and there. I was running defrag the other day when I kept getting error messages regarding (apologies for forgetting the full name) Intel RAID.

The next time I turned the laptop on I was unable to load into Windows. The system repair doesn't fix any issues and System Restore gives a "Catastrophic Failure" error (0x800FFFF).

What should I be doing in this situation? Is it hard drive failure? Thanks in.

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#2 techwizard

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Posted 13 April 2014 - 08:02 AM

There are actually a lot of different things that could be causing problems from hard drive problems or memory/hardware problems to virus/malware and windows corruption problems.

 

Are you able to get to safe mode on this computer? If so the obvious is to boot into safe mode.

 

Do you have the ability to remove the drive and connect it to a known working and healthy computer?

 

If you are able to connect it to another computer:

 

  • Run Hard Drive Testing Software like Hard Drive Sentinel to get Drive Health Status (Not Free but has trial that works)
  • Run chkdsk on the drive from an alternate computer.
  • Run a virus scan from alternate computer or bootable media
  • Run MemTest86+ From Bootable Media on the PC the drive is/was in

 

After performing the above return the hard drive to the PC and attempt to boot. Does it successfully boot?

 

If you are still unable to successfully boot into Windows Vista do you have the Original Vista install disk or do you have a Startup Repair disk made with the Vista machine? If so then take a look at http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/






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