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Driver bug? Reinstall Windows 7?

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#1 krisjanis.zarins


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Posted 12 April 2014 - 04:23 AM

 Hi everyone! I have very interesting problem...
I have a problem with my driver installation process. My USB driver which is missing (for SAMSUNG RF511 laptop based on 64 bit Windows 7 OS).

I tried to get it from a SAMSUNG web site, I download it for my Windows 7 operation system, but the driver still have that yellow "!" mark. I tried everything - restarted the computer, installed again, restarted again, but it still doesn't work.
In USB driver properties it shows that none USB driver installed despite the fact, that it should be the right one from SAMSUNG official driver page.
Windows update searching etc can't help me, restore point doesn't work, nothing!...
Maybe I should reinstall Windows 7, or there is a chance drivers will work after reinstall OS? Or should I try something better?

Edited by krisjanis.zarins, 12 April 2014 - 04:52 AM.

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#2 JohnC_21


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Posted 12 April 2014 - 07:37 AM

Hello, and Welcome to Bleeping Computer


Right click on the USB device in Device Manager, select Properties and under the Details tab, select Hardware ID's in the drop down box. Provide the information shown in your next post.



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