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Hi i'm new and need help please?


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4 replies to this topic

#1 Venus3k3

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Posted 12 April 2014 - 02:59 AM

Hi all and thanks for letting me join. I'm having terrible trouble with my computer at the minute, pop ups, websites being redirected. I've done malware scans and virus program running all the time but whatever's on my machine isn't getting detected. Where do I start please? Do I download HJT and post a log? Where do I post please? I'm hardly able to get from one page to another of the forums without being redirected. Thanks for any help! Sue :)



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#2 Condobloke

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Posted 12 April 2014 - 03:34 AM

G'day Sue and  :welcome:  to BC !!

Start a New Topic....call it 'Terrible Trouble'....

Post HERE   You will see a Start New Topic  button on the right hand side of the page near to the top.

 

Simply describe briefly when and how this started,  which OS you are using, (win 7, XP, win 8 etc.)......and what steps you have already taken to try and rid yourself of the incumbent pests.

 

Thats it.

 

Regards,


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 NickAu

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Posted 12 April 2014 - 03:34 AM

Try this.

http://www.bleepingcomputer.com/forums/t/182397/am-i-infected-what-do-i-do-how-do-i-get-help-who-is-helping-me/



#4 Condobloke

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Posted 12 April 2014 - 03:40 AM

You were too quick off the mark for both Aussies , Sue !

 

Good luck in the Virus, Trojan, Spyware, and Malware Removal Logs   area of the forum.

 

The experts there will surely rid you of the re directions etc etc

 

 

The new topic can be found >   :  http://www.bleepingcomputer.com/forums/t/530795/malwarevirus-redirecting-me-to-websites-log-files-attached/


Edited by Condobloke, 12 April 2014 - 03:41 AM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#5 hamluis

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Posted 12 April 2014 - 12:33 PM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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