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New PC problems after Malewarebites scan; Combofix fixed but questions remain


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#1 Rick1952

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Posted 11 April 2014 - 01:27 PM

Hello all,

 

New member/poster here. I must admit that I am not all that computer savvy, though I use a computer a lot at work and at home.

 

Now, the reason for my post, but first a little background...

 

I just purchased a fairly new (but used) Dell vostro 270 off eBay. The seller said it was used only a brief time and he reformatted the drive and reloaded the Win7 OS and all drivers. Got it on Wedneday afternoon (04/09/14) and it was working fine. I downloaded the free AVG antivirus, which is what I had on my old PC. I loaded my MS Office 7 and printer software.... so far so good, and working great. Next, I decided to download new newest edition of the free Malewarebites as an added security precaution; this is when the problems started, big-time.

 

After I downloaded Malewarebites and ran the first scan, it said there were several bad files... and deleted them. I rebooted and then could not log on to the internet, in either Foxfire or IE. I would get an error message like "Proxy server not recognizing user" or something like that. In my panic, I attempted a system restore, to no avail, apparently. At first the system restore had an error message saying I needed to disable my antivirus. In the meantime, I uninstalled Malewarebites because I figured that is what caused the problem. After several attempts to do a system restore, which I don't think was ever successful, I gave up.

 

I have a lap-top that I use sometimes and connected it my modem and had access to the internet. So, I googled the problem about no internet after downloading malewarebites. I found several related topics and read about the Combofix solution. I downloaded Combofix to my flashdrive and ran it on my new-to-me PC. That fixed the problem and I was able to get on the internet once again, but some questions still remain...

 

After I could once again get on the internet, I re-enabled AVG and ran a scan... it picked up what it said was trojan virus and eliminated it. I'm not sure if that was related to the Combofix scan or was there all along...

 

Now, my questions for you experts... what happened when I downloaded the Malewarebites and ran a scan that messed up my PC internet? If there was maleware on my new-to-me, freshly formated and reloaded OS PC, why didn't AVG pick it up early on? Should I uninstall the Combofix program and related files? Do you all think my new-to-me PC still has maleware on it? It is safe to use?

 

At the moment, I'm confused and irritated. I thought about taking my PC to the local computer shop and have them check it out... don't guess I saved any money on this one.

 

Thanks for any help!! By-the-way, I can post the Combofix scan/log if needed.

 

Rick


Edited by hamluis, 11 April 2014 - 02:59 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 dc3

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Posted 11 April 2014 - 01:42 PM

You cannot post a combofix log in this forum.

 

I would like to see the Malwarebytes log though.

 

To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Rick1952

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Posted 11 April 2014 - 02:59 PM

Thanks for the reply.

 

Since I uninstalled Malewarebites while trying to fix my issues, is there still a Malewarebites log, or is the mbam-check.exe a new scan/log? Will it mess up my internet connection again?

 

Thanks!

 

Rick



#4 dc3

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Posted 11 April 2014 - 03:03 PM

Use the instructions to download and use mbam-check.exe.

 

If the file is there it will locate it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Rick1952

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Posted 11 April 2014 - 03:21 PM

Okay, here is the log... I guess it was there.

 

However, I do not see Quarantined Items anywhere in the log.

 

Also, how do you copy and paste to the forum post window? I can't seem to be able to do that either. When I figure that out, I can post the entire log.

 

Thanks,

 

Rick



#6 Rick1952

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Posted 11 April 2014 - 03:36 PM

Okay, here is the entire mbam-check log. I still don't see anything about Qiarantined items.

 

mbam-check result log version:     2.1.0.0002
========================================

User Account type:                 Administrator
OS:                                Windows 7 Service Pack 1 Service Pack 1 64 bit Operating System
Current Build Number:              7601
Current Version Number:            6.1
Current CSDVersion:                Service Pack 1
mbam-check result log version: 2.1.0.0002

Date Log Created: 04/11/14
Time Log Created: 16:13:14

Compatibility Flag Settings:
=================================





Malwarebytes Anti-Malware Shell Extension Block Check:
======================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked:

MBAM Startup Entries:
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Malwarebytes Anti-Malware Service and Driver Status:
=======================================================

--------------Driver File Info:--------------
C:\Windows\system32\drivers\mbamswissarmy.sys
File Size:    119512 BYTES    FileVersion: 0.1.4.0    MD5: [6140163bfe9d8f2dfdba088ed5521c13]

--------------MBAMProtector:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtector
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMService:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMService
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMScheduler:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMScheduler
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMChameleon:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMWebAccessControl:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MbamWebAccessControl
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


Required Dependencies:
======================

--------------BFE:--------------
Type:                   32
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE
    DisplayName                   REG_SZ        @%SystemRoot%\system32\bfe.dll,-1001
    Group                         REG_SZ        NetworkProvider
    ImagePath                     REG_EXPAND_SZ    %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork
    Description                   REG_SZ        @%SystemRoot%\system32\bfe.dll,-1002
    ObjectName                    REG_SZ        NT AUTHORITY\LocalService
    ErrorControl                  REG_DWORD        1
    Start                         REG_DWORD        2
    Type                          REG_DWORD        32
    DependOnService               REG_MULTI_SZ    RpcSs

    ServiceSidType                REG_DWORD        3
    RequiredPrivileges            REG_MULTI_SZ    SeAuditPrivilege

    FailureActions                REG_BINARY    Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters
    ServiceDll                    REG_EXPAND_SZ    %SystemRoot%\System32\bfe.dll
    ServiceDllUnloadOnStop        REG_DWORD        1
    ServiceMain                   REG_SZ        BfeServiceMain
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime\Filter
    {dc95b53e-01cf-4058-821d-350b3d0d4676}REG_BINARY    Binary Data

    {2dd96961-5757-434f-b617-34e732517c0e}REG_BINARY    Binary Data

    {2db25e6c-f07a-44f4-b6c8-50a330d2790b}REG_BINARY    Binary Data

    {c42f1cd6-3a95-4ae2-a513-793c3ae610c7}REG_BINARY    Binary Data

    {0c41d586-9c19-4e01-9d66-b5b98a97576e}REG_BINARY    Binary Data

    {12c38916-82ac-4737-8f38-b6957ffebad6}REG_BINARY    Binary Data

    {c970a45d-57f9-4e32-a5bd-886a9662641e}REG_BINARY    Binary Data

    {0c3be01b-fe70-4cc4-89dc-c07996b67e6d}REG_BINARY    Binary Data

    {074f7f68-ee10-428a-89d1-ba78f6c327ca}REG_BINARY    Binary Data

    {c016105c-eb34-4519-a5fd-5f4e4ad4d18e}REG_BINARY    Binary Data

    {a47525e2-725b-4888-8af1-ba5a60c04f4d}REG_BINARY    Binary Data

    {0ccc96a3-8c5c-45e2-b80e-7e37b16cc1ad}REG_BINARY    Binary Data

    {935b7f48-0ede-44dd-9bc2-e00bb635cda3}REG_BINARY    Binary Data

    {941dad9d-7b1a-4354-997b-00cf1aa9b35c}REG_BINARY    Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Filter
    {dc95b53e-01cf-4058-821d-350b3d0d4676}REG_BINARY    Binary Data

    {f444c576-6e60-4ea2-9faa-80d57ed12cd2}REG_BINARY    Binary Data

    {0c41d586-9c19-4e01-9d66-b5b98a97576e}REG_BINARY    Binary Data

    {12c38916-82ac-4737-8f38-b6957ffebad6}REG_BINARY    Binary Data

    {c970a45d-57f9-4e32-a5bd-886a9662641e}REG_BINARY    Binary Data

    {0c3be01b-fe70-4cc4-89dc-c07996b67e6d}REG_BINARY    Binary Data

    {4d9581d2-aef8-4993-84cd-b986ced80d42}REG_BINARY    Binary Data

    {be7cbdf4-b192-4aa5-94f8-1fb5c5ee07bc}REG_BINARY    Binary Data

    {716b48eb-0a35-4a76-92ab-1d987230d288}REG_BINARY    Binary Data

    {1165065e-4996-4338-abaf-4b8556b4d431}REG_BINARY    Binary Data

    {07a24961-a760-4e80-b263-6d275e1b09cb}REG_BINARY    Binary Data

    {5b0cb2e2-ab87-4974-9f1c-2f22a654eeb9}REG_BINARY    Binary Data

    {b6b2ca61-fb98-4422-adc2-e7cf56b3680c}REG_BINARY    Binary Data

    {0aa7fff8-919f-453c-928c-28a12122ba38}REG_BINARY    Binary Data

    {074f7f68-ee10-428a-89d1-ba78f6c327ca}REG_BINARY    Binary Data

    {c016105c-eb34-4519-a5fd-5f4e4ad4d18e}REG_BINARY    Binary Data

    {a47525e2-725b-4888-8af1-ba5a60c04f4d}REG_BINARY    Binary Data

    {0ccc96a3-8c5c-45e2-b80e-7e37b16cc1ad}REG_BINARY    Binary Data

    {91ffecf0-0a9e-4572-95f1-a7111af86967}REG_BINARY    Binary Data

    {64e55933-15a5-495d-a928-ccca43d44875}REG_BINARY    Binary Data

    {13bfd422-6f75-4408-8924-9400ec0cb19c}REG_BINARY    Binary Data

    {cbfb56db-3c85-4543-9bc2-76ea28cdd74e}REG_BINARY    Binary Data

    {2dd96961-5757-434f-b617-34e732517c0e}REG_BINARY    Binary Data

    {375fb39b-08c6-40f2-bdf2-08fa63f970a2}REG_BINARY    Binary Data

    {2db25e6c-f07a-44f4-b6c8-50a330d2790b}REG_BINARY    Binary Data

    {c42f1cd6-3a95-4ae2-a513-793c3ae610c7}REG_BINARY    Binary Data

    {b6fdab6b-dcc6-43e3-99ce-7aeca65063a4}REG_BINARY    Binary Data

    {3697a558-3ed3-49be-a4c1-c1a4448653b4}REG_BINARY    Binary Data

    {935b7f48-0ede-44dd-9bc2-e00bb635cda3}REG_BINARY    Binary Data

    {941dad9d-7b1a-4354-997b-00cf1aa9b35c}REG_BINARY    Binary Data

    {b02a4013-b6b5-4859-9168-1e3299e43b24}REG_BINARY    Binary Data

    {d870c96c-75ee-46a6-8a02-8e4401a73423}REG_BINARY    Binary Data

    {8b50e2ec-7cf0-4b71-b42e-5b0536f6cab8}REG_BINARY    Binary Data

    {4137b143-2770-43d4-91a2-55bb0a069830}REG_BINARY    Binary Data

    {3180114b-8338-4740-9a16-444134ad62f4}REG_BINARY    Binary Data

    {17043d46-fac2-4561-bca1-0c7a05e95f5f}REG_BINARY    Binary Data

    {567d3836-3f5b-4067-b9c4-952f677010a2}REG_BINARY    Binary Data

    {4e718c57-c397-4221-9fbb-14fd51701d6a}REG_BINARY    Binary Data

    {3a90a266-1519-4d23-911b-e84cd0f02ab8}REG_BINARY    Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Provider
    {decc16ca-3f33-4346-be1e-8fb4ae0f3d62}REG_BINARY    Binary Data

    {4b153735-1049-4480-aab4-d1b9bdc03710}REG_BINARY    Binary Data

    {1bebc969-61a5-4732-a177-847a0817862a}REG_BINARY    Binary Data

    {aa6a7d87-7f8f-4d2a-be53-fda555cd5fe3}REG_BINARY    Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\SubLayer
    {b3cdd441-af90-41ba-a745-7c6008ff2300}REG_BINARY    Binary Data

    {b3cdd441-af90-41ba-a745-7c6008ff2301}REG_BINARY    Binary Data

    {b3cdd441-af90-41ba-a745-7c6008ff2302}REG_BINARY    Binary Data

    {9ba30013-c84e-47e5-ac6e-1e1aed72fa69}REG_BINARY    Binary Data

--------------fltmgr:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr
    AttachWhenLoaded              REG_DWORD        1
    DisplayName                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10001
    Group                         REG_SZ        FSFilter Infrastructure
    ImagePath                     REG_EXPAND_SZ    system32\drivers\fltmgr.sys
    Description                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10000
    ErrorControl                  REG_DWORD        3
    Start                         REG_DWORD        0
    Tag                           REG_DWORD        1
    Type                          REG_DWORD        2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum
    0                             REG_SZ        Root\LEGACY_FLTMGR\0000
    Count                         REG_DWORD        1
    NextInstance                  REG_DWORD        1


C:\Windows\system32\drivers\fltmgr.sys
File Size: 289664    BYTES    FileVersion: 6.1.7601.17514    MD5: [da6b67270fd9db3697b20fce94950741]
C:\Windows\SysWOW64\mscomctl.ocx
File Size: 1077336   BYTES    FileVersion: 6.1.95.45    MD5: [f7bbb7d79adb9e3adc13f3b3c33d3d4d]
C:\Windows\SysWOW64\olepro32.dll
File Size: 90112     BYTES    FileVersion: 6.1.7601.17514    MD5: [703ffd301ab900b047337c5d40fd6f96]


MBAM Registry Settings and License Info:
========================================





Scheduler Queue:
================


Pending File Rename Operations:
================================
If any Malwarebytes Anti-Malware items are listed below, the user must reboot to complete a Malwarebytes Anti-Malware upgrade installation.

MBAMProtector Registry Values:
==============================



MBAMService Registry Values:
============================



MBAMScheduler Registry Values:
==============================



Terminal Services Status for (null) entries in PM logs and GetUserToken errors:
===============================================================================

--------------TERMService:--------------
Type:                   32
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1077
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


TermService Start is set to: 3 (Manual Startup)

Proxy Status: No proxy is Set

Proxy Server:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\
    ProxyServer    REG_SZ        http=127.0.0.1:49204;https=127.0.0.1:49204;

Proxy Override:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\
    ProxyOverride    REG_SZ        <-loopback>

LAN Settings:
=============

No Settings are Set        <--NOT DETECTING SETTING AUTOMATICALLY

SystemPartition:
================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\
    SystemPartition    REG_SZ        \Device\HarddiskVolume2

Balloon Tips Status:
====================

Enabled

Time Format Settings:
=====================

Should be:
        h:mm:ss tt
        AM
        PM
        :

Currently:
REG_SZ        h:mm:ss tt
REG_SZ        AM
REG_SZ        PM
REG_SZ        :

Language and Regional Settings:
===============================

ACP:     Language is English (United States)
MACCP:     Language is English (United States)
OEMCP:     Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:
====================================================

All Users Startup Folder Exists.
Current User's Startup Folder Exists.



MBAM DLL's and Runtime Files:
=============================






























MBAM Registry Settings and License Info (part 2):
==================================================







Context Menu Entries:
=====================
















List of MBAM Related Directories:
=================================

===============================================================
END OF FILE



#7 Rick1952

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Posted 11 April 2014 - 08:58 PM

Hello again...

 

Did I loose your interest? Make you mad? I hope not.

 

Does the Mbam log tell you anything?

 

I was just wondering why I can post the Combofix log here. I think I'm seen them posted in other BC threads.

 

Thanks for you help.

 

Rick



#8 noknojon

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Posted 11 April 2014 - 10:54 PM

Hello -

This is a "question area" to find if you are badly or just minor infected, and not for running major tools -

 

As you are badly infected, and you have already used ComboFix, please Fully read and follow the instructions in the Preparation Guide starting at Step #6.

 

Note :If you are unable to complete any step, please post the topic and leave a full description of your problems

Windows 8.1 will not run DDS Logs, so just follow the above note and the Experts will decide on logs.

 

When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance only by the Malware Response Team Experts.

 

 Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.

 

 If Help Bot responds to your topic, please follow his Step #1 so the team will be notified.

 

 After doing this, please reply back in this thread with a link to the new topic so we can close this one.



#9 Rick1952

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Posted 12 April 2014 - 09:04 AM

Thanks a lot, Aussie Addict,

 

Like I said, I'm new here...

 

I have downloded and run the DDS logs as you requested. I will start a new thread in the correct forum.

 

As a side note, I'm not sure my new-to-me computer was badly infected with a virus. All I know is I downloaded Malewarebites as an added security precaution (in conjunction with AVG 2014) and could not log on to the internet afterward. I did a google search with my laptop and found out about combofix and that seemed to fix the problem and I could once again get on the internet. This is a new-to-me later model PC and I want to make sure is safe to use before I start checking my bank account, etc...

 

Thanks for you help!

 

Rick


Edited by Rick1952, 12 April 2014 - 09:05 AM.


#10 Rick1952

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Posted 12 April 2014 - 09:24 AM

Just in case someone else is interested, here is the URL to the new thread I started in the correct forum.

 

http://www.bleepingcomputer.com/forums/t/530811/not-sure-if-my-new-pc-is-infected-but-need-to-know-help-please/



#11 dc3

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Posted 12 April 2014 - 10:03 AM

Hello again...

 

Did I loose your interest? Make you mad? I hope not.

 

Does the Mbam log tell you anything?

 

I was just wondering why I can post the Combofix log here. I think I'm seen them posted in other BC threads.

 

 

I haven't lost interest, but I do have a life outside of these forums which dictates when I have time to address topics.

 

If you open the Vista forum you will see a black megaphone in the upper left portion of the pabe where it is clearly stated that "No DDS, OTL, HijackThis, or ComboFix logs should be posted in this forum".

 

 

  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Rick1952

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Posted 12 April 2014 - 10:42 AM

Hi again, dc3, and thanks for the reply.

 

Like I said, I'm new to this forum, and don't know much about computers. And, thanks for reminding me about the rules and policies here, which I apparently don't know much about either. :-)

 

In the past, when I thought I had problems with my PC, I carried it to a local computer repair shop and paid them to fix it. However, I do like to learn new things, and since computers are such an intergral part of life nowadays, I figure I need to learn as much as I can. I know that you all are experts in your field and I admire and respect that.

 

Thanks for all you help!

 

Rick


Edited by Rick1952, 12 April 2014 - 10:45 AM.


#13 Animal

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Posted 12 April 2014 - 05:54 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/530811/not-sure-if-my-new-pc-is-infected-but-need-to-know-help-please/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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