I am troubleshooting a recent increase in unresponsiveness and intermittent temporary freezes on my Windows 7 laptop.
Microsoft Security Scanner, HitmanPro amd MalwareBytes Anti-Malware (MBAM) do not report any real threats.
I run MSE, along with Webroot SecureAnywhere (WSA), and Malwarebytes Anti-Malware Pro/Premium. The latter two claim to work with other anti-malware programs and indeed, I have been running them together without incident for some time (at least while MBAM was still at version 1).
However because of my recent problems, I started investigating if there was some contention here (though I seem to still experience problems after uninstallation of both WSA and MBAM, so they may not be AV-related after all).
However, I am unable to uninstall MSE. I first noticed there was an MSE issue when the Windows Update update for MSE to 4.5.216 (KB2949787) from my existing version 4.4.304 failed. A manual download of version 4.5.216 and update does not work either. I have subsequently tried to uninstall MSE and tried the following, and more:
- http://www.bleepingcomputer.com/download/microsoft-security-essentials-removal-tool/ and another MS Fixit
- Appremover (this reported that it had uninstalled the program, but on reboot it was still there!).
It would appear to me that the problem seems to be the MsMpSvc.exe service (Started, Automatic) as the two Fixits and other methods report they can't stop this. After an attempted upgrade, or using Control Panel/Programs/Uninstall, the service shows as 'Stopping ...'. Neither can I stop it manually - in services.msc->Microsoft AntiMalware Service/Properties, the Start/Stop/Pause/Resume/Restart options are all greyed out. And unchecking the service in msconfig also does not stop the service after a restart. I have also tried the uninstall after uninstalling both WSA and MBAM. No difference. I do not appear be infected (see above). Is this an ownership/control/permissions issue and how do I resolve this?
I have not been able to google a similar problem so I hope you can help. I want to at least uninstall MSE to determine if this plays a role in my problem, and if necessary dispense with it, else at best upgrade it.
If anti-malware program contention is not the source of my response problems, I can investigate further (or post elsewhere on BleepingComputer - maybe the event log, the interpretation of which is beyond me, may show something). I want to avoid the clean install route as I have a lot of apps and customisations.
Edited by paulderdash, 11 April 2014 - 08:58 AM.