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PC Tech Hotline and PC Speed Fix on my computer


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27 replies to this topic

#1 tammierieg

tammierieg

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Posted 10 April 2014 - 11:11 AM

HI, I got the PC tech Hotline on my windows Vista machine last night while installing CCleaner. It is not showing in add/remove programs so that I can delete it. Can you please help me remove it?



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#2 boopme

boopme

    To Insanity and Beyond


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Posted 10 April 2014 - 11:17 AM

Hi tammie.. I think we can get it.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
[list]
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .

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#3 tammierieg

tammierieg
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Posted 10 April 2014 - 09:23 PM

Results from MiniToolBox:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by T (administrator) on 10-04-2014 at 21:16:24
Running from "C:\Users\T\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8YITFJHC"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Dell Wireless 1395 WLAN Mini-Card = Wireless Network Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled taskoffload=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tammie
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-1F-E2-DB-E5-91
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
   Physical Address. . . . . . . . . : 00-22-5F-02-C0-60
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c2d:a47:4929:8ce1%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 10, 2014 9:08:51 PM
   Lease Expires . . . . . . . . . . : Friday, April 11, 2014 9:08:51 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 201335391
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-37-1C-FF-00-21-70-73-35-65
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
   Physical Address. . . . . . . . . : 00-21-70-73-35-65
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:104d:966:3f57:fe97(Preferred)
   Link-local IPv6 Address . . . . . : fe80::104d:966:3f57:fe97%10(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 14:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 33:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{710B0923-B25F-4439-B8FC-372D03D839D7}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 35:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 37:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 34:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 38:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{581875E9-5F5E-4063-BC59-AF3D2299BBEF}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  home
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4000:809::100e
   74.125.227.200
   74.125.227.201
   74.125.227.206
   74.125.227.192
   74.125.227.194
   74.125.227.193
   74.125.227.199
   74.125.227.198
   74.125.227.195
   74.125.227.196
   74.125.227.197

 

Pinging google.com [74.125.227.162] with 32 bytes of data:

General failure.

Reply from 74.125.227.162: bytes=32 time=141ms TTL=55

 

Ping statistics for 74.125.227.162:

    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

    Minimum = 141ms, Maximum = 141ms, Average = 141ms

Server:  home
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

 

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

General failure.

Reply from 206.190.36.45: bytes=32 time=124ms TTL=48

 

Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),

Approximate round trip times in milli-seconds:

    Minimum = 124ms, Maximum = 124ms, Average = 124ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 14 ...00 1f e2 db e5 91 ...... Bluetooth Device (Personal Area Network)
 12 ...00 22 5f 02 c0 60 ...... Dell Wireless 1395 WLAN Mini-Card
 11 ...00 21 70 73 35 65 ...... Broadcom 440x 10/100 Integrated Controller
  1 ........................... Software Loopback Interface 1
 10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 30 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 31 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 34 ...00 00 00 00 00 00 00 e0  isatap.{710B0923-B25F-4439-B8FC-372D03D839D7}
 32 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 33 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 41 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 42 ...00 00 00 00 00 00 00 e0  isatap.{581875E9-5F5E-4063-BC59-AF3D2299BBEF}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.104     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.104    281
    192.168.1.104  255.255.255.255         On-link     192.168.1.104    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.104    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.104    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.104    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 10     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 10     18 2001::/32                On-link
 10    266 2001:0:9d38:6ab8:104d:966:3f57:fe97/128
                                    On-link
 12    281 fe80::/64                On-link
 10    266 fe80::/64                On-link
 12    281 fe80::c2d:a47:4929:8ce1/128
                                    On-link
 10    266 fe80::104d:966:3f57:fe97/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/10/2014 09:09:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2014 11:34:01 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

Error: (04/10/2014 11:01:34 AM) (Source: Application Error) (User: )
Description: Faulting application APSDaemon.exe, version 2.2.10.10, time stamp 0x516e136b, faulting module pthreadVC2.dll, version 2.7.0.11200, time stamp 0x5050f3a9, exception code 0xc0000005, fault offset 0x00003496,
process id 0x66c, application start time 0xAPSDaemon.exe0.

Error: (04/10/2014 10:53:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2014 08:12:50 AM) (Source: Application Error) (User: )
Description: Faulting application APSDaemon.exe, version 2.2.10.10, time stamp 0x516e136b, faulting module pthreadVC2.dll, version 2.7.0.11200, time stamp 0x5050f3a9, exception code 0xc0000005, fault offset 0x00003496,
process id 0x3fc, application start time 0xAPSDaemon.exe0.

Error: (04/10/2014 08:09:38 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid.  hr = 0x80070539.

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {81dd5364-7f61-4e0f-8598-b449b194adc4}

Error: (04/10/2014 08:03:58 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/10/2014 08:03:32 AM) (Source: Application Error) (User: )
Description: Faulting application bcmwltry.exe, version 4.170.25.12, time stamp 0x46f3437a, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x01d192b2,
process id 0x770, application start time 0xbcmwltry.exe0.

Error: (04/09/2014 11:43:47 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Users\T\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6RGNUQ0A\HitmanPro.exe Internet Files\Content.IE5\6RGNUQ0A\HitmanPro.exe" ; Descripton = ?????????? ???????A?A A  ?????????? ?a????????????????????????????????Aaaaaaaaaaaaaaaaaaaaaaa??; Hr = 0x80070057).

Error: (04/09/2014 11:32:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (04/10/2014 09:11:43 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 09:11:42 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 09:11:40 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 09:11:32 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 09:11:31 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 09:11:04 PM) (Source: Service Control Manager) (User: )
Description: TfFsMon
TFSysMon

Error: (04/10/2014 09:09:38 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (04/10/2014 11:34:40 AM) (Source: Service Control Manager) (User: )
Description: Group Policy Client

Error: (04/10/2014 10:54:52 AM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (04/10/2014 10:54:51 AM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-04-10 21:11:03.325
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 10:53:52.863
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 10:53:51.475
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 10:53:50.508
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 10:53:49.416
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 08:15:02.650
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 08:15:01.565
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 08:15:00.312
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 08:14:58.690
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-10 08:05:41.809
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
3ivx MPEG-4 5.0.3 (remove only) (Version: 5.0.3)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Reader 8.1.3 (Version: 8.1.3)
Advanced Audio FX Engine
Advanced Video FX Engine
AdvancedEMR - Transcription Desktop (Version: 5.6.129.0)
Amazon Cloud Player (Version: 1.5.0.341)
AOL Install (Version: 1.0.0)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 9.0.2016)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
Broadcom Management Programs (Version: 10.15.03)
Browser Address Error Redirector (Version: 1.00.0000)
Camera Window DS (Version: 5.3.1)
Canon Camera Window DSLR 5 for ZoomBrowser EX (Version: 5.3.1)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.1.0.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.2.11)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.4.0.8)
Canon Personal Printing Guide (Version: 1.1.0.2)
Canon PhotoRecord (Version: 02.02.03002)
Canon PowerShot SD1300 IS_IXUS 105 Camera User Guide (Version: 1.0.0.2)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.2)
Canon Utilities CameraWindow (Version: 7.4.0.7)
Canon Utilities CameraWindow DC 8 (Version: 8.1.0.11)
Canon Utilities Movie Uploader for YouTube (Version: 1.0.0.11)
Canon Utilities MyCamera (Version: 7.3.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.5.0.14)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.3.0.4)
CCleaner (Version: 4.12)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Cisco WebEx Meetings
Citrix Online Launcher (Version: 1.0.168)
Citrix Presentation Server Client - Web Only (Version: 10.150.58643)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HDA D330 MDC V.92 Modem
Corel Paint Shop Pro Photo X2 (Version: 12.50.0001)
Coupon Printer for Windows (Version: 5.0.0.2)
D3DX10 (Version: 15.4.2368.0902)
Dell Best of Web (Version: 1.00.0000)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.48)
Dell DataSafe Online (Version: 1.0.21)
Dell Dock (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Mobile Broadband Card Utility (Version: 2.06.03.048)
Dell Touchpad (Version: 7.1.102.7)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
Dell-eBay (Version: 1.00.0000)
Digital Line Detect (Version: 1.21)
EarthLink Setup Files (Version: 2008.1.18.0)
EDocs
Free Internet Eraser 3.0
getPlus® Download Manager for Corel (Version: 1.5.0.56)
Google Chrome (Version: 33.0.1750.154)
Google Desktop (Version: -)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
GoToAssist 8.0.0.514
HitmanPro 3.7 (Version: 3.7.9.216)
iCloud (Version: 2.1.3.25)
iLinc Client
iTunes (Version: 11.1.5.5)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 5 (Version: 1.6.0.50)
Junk Mail filter update (Version: 15.4.3502.0922)
Laptop Integrated Webcam Driver (1.04.01.1011) 
Live! Cam Avatar Creator (Version: 4.5.3104.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
MeadCo ScriptX (v7.0.0.8 (x86)) (Version: 7.0.8)
MediaDirect (Version: 3.5)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Automated Troubleshooting Services Shim
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 Trial (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C Runtime (Version: 8.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.20.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NetWaiting (Version: 2.5.44)
NetZeroInstallers (Version: 1.0.0)
NVIDIA Drivers (Version: 1.3)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OutlookAddinSetup (Version: 1.0.0)
PC Fix Speed 1.2.0.42 (Version: 1.2.0.42)
PC Tech Hotline (Version: 3.0.0.4)
PlayMemories Home (Version: 6.3.03.08201)
QuickSet (Version: 8.2.20)
QuickTime 7 (Version: 7.75.80.95)
RAW Image Task 2.2 (Version: 2.2)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.34.57.2)
Segoe UI (Version: 15.4.2271.0615)
Snapshot Viewer
SoftwareWatcher bundle (Version: 2.0.0.3)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
SupportSoft Assisted Service (Version: 15)
TeamViewer 9 (Version: 9.0.27252)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878297) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WIDCOMM Bluetooth Software 6.0.1.3100 (Version: 6.0.1.3100)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Music Jukebox (Version: 2.1.1.013)
Zuma Deluxe 1.0

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3837.12 MB
Available physical RAM: 1924.49 MB
Total Pagefile: 7877.63 MB
Available Pagefile: 5926.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1942.03 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:220.29 GB) (Free:137.63 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.33 GB) NTFS

========================= Users: ========================================

User accounts for \\TAMMIE

Administrator            Guest                    T                       

**** End of log ****



#4 tammierieg

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Posted 10 April 2014 - 09:34 PM

Results from ADWcleaner:

 

# AdwCleaner v3.023 - Report created 10/04/2014 at 21:27:56
# Updated 01/04/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : T - TAMMIE
# Running from : C:\Users\T\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\40D5F69K\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16545

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\T\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [2836 octets] - [09/04/2014 22:37:38]
AdwCleaner[R1].txt - [945 octets] - [09/04/2014 22:52:49]
AdwCleaner[R2].txt - [1064 octets] - [10/04/2014 21:25:43]
AdwCleaner[S0].txt - [2347 octets] - [09/04/2014 22:39:04]
AdwCleaner[S1].txt - [1005 octets] - [09/04/2014 22:54:05]
AdwCleaner[S2].txt - [987 octets] - [10/04/2014 21:27:56]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1046 octets] ##########



#5 tammierieg

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Posted 10 April 2014 - 09:59 PM

Results from Junware:

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows Vista ™ Home Premium x86
Ran by T on Thu 04/10/2014 at 21:44:13.99
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

 

~~~ Files

 

~~~ Folders

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 04/10/2014 at 21:55:00.63
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#6 tammierieg

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Posted 10 April 2014 - 10:09 PM

FYI - he green bar PCTechHotline is still on my computer.

#7 noknojon

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Posted 10 April 2014 - 11:53 PM

Do you still have AdwCleaner[S0].txt - [2347 octets] - [09/04/2014 22:39:04] log saved ?

You have run the program 3 times in 2 days, so the removed items are in the first log.

 

Note :A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.



#8 tammierieg

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Posted 11 April 2014 - 12:42 PM

Here is the AdwCleaner[S0].txt

# AdwCleaner v3.023 - Report created 09/04/2014 at 22:39:04
# Updated 01/04/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : T - TAMMIE
# Running from : C:\Users\T\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6RGNUQ0A\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\PCFixSpeed
Folder Deleted : C:\Program Files\PCFixSpeed
Folder Deleted : C:\Program Files\SearchProtect
Folder Deleted : C:\Program Files\sweetpacks bundle uninstaller
Folder Deleted : C:\Users\T\AppDaTa\Local\SearchProtect
Folder Deleted : C:\Users\T\AppDaTa\Roaming\PCFixSpeed

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SoftwareWatcher bundle\SoftwareWatcher bundle.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [PCFixSpeed]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\IM
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~1\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16540

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]

-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\T\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : homepage

*************************

AdwCleaner[R0].txt - [2836 octets] - [09/04/2014 22:37:38]
AdwCleaner[S0].txt - [2207 octets] - [09/04/2014 22:39:04]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2267 octets] ##########

#9 boopme

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Posted 11 April 2014 - 12:48 PM

Hi in Control Panel / Remove programs
Look for and remove these if there

Adobe Reader 8.1.3 (Version: 8.1.3)
Java™ 6 Update 5 (Version: 1.6.0.50)
PC Fix Speed 1.2.0.42 (Version: 1.2.0.42)
PC Tech Hotline (Version: 3.0.0.4)

Restart the computer

run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.
  • [/list]

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 tammierieg

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Posted 11 April 2014 - 08:00 PM

Results from ESETSCAN:

 

C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\Main\bin\CltMngSvc.exe.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\Main\bin\SPTool.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\Main\bin\uninstall.exe.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\SearchProtect\bin\cltmng.exe.vir a variant of Win32/Conduit.SearchProtect.I potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\SearchProtect\bin\SPVC32.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\SearchProtect\bin\SPVC32Loader.dll.vir a variant of Win32/Conduit.SearchProtect.H potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\SearchProtect\bin\SPVC64Loader.dll.vir a variant of Win64/Conduit.SearchProtect.A potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files\SearchProtect\UI\bin\cltmngui.exe.vir a variant of Win32/Conduit.SearchProtect.I potentially unwanted application deleted - quarantined
C:\Program Files\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application deleted - quarantined
 



#11 tammierieg

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Posted 11 April 2014 - 08:02 PM

FYI - I can see the PCTechHotline in Window Services.



#12 boopme

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Posted 11 April 2014 - 08:42 PM

Disable it there.

You can run this next.. to see if there is more.
  • Download Malwarebytes Anti-Malware Free and save it to your desktop
  • Double click the desktop icon, click Run, then OK
  • Click Next
  • Select I accept the agreement then continue to click Next then finally click Install
  • Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
  • If you are notified the Database is out of date click Update Now
  • Click Scan Now >>
----------
  • Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
  • Click Start (Start, Search, All files and folders for Windows XP) then type mbam
  • Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan

mbam-chameleon.scr
mbam-chameleon
mbam-chameleon.exe
mbam-chameleon.com

----------
  • When completed click the down arrow on Export Log and select Text file (*.txt)
  • Save the file to your desktop as MBAM
  • Click Apply Actions then restart your computer if requested
  • Copy and past the contents of MBAM.txt in your reply

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 tammierieg

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Posted 13 April 2014 - 10:53 AM

how do I disable the PCTechHotline in Window Services?



#14 tammierieg

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Posted 13 April 2014 - 06:41 PM

results from Malwarebytes Anti-Malware:  (Still have PCTechHotline on my computer.)

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/13/2014
Scan Time: 6:34:24 PM
Logfile: Malwarebytes Anti-Malware.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.04.13.09
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Chameleon: Disabled

OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: T

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239391
Time Elapsed: 10 min, 15 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#15 boopme

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Posted 13 April 2014 - 08:23 PM

press the Windows + R key
Copy or type this in the RUN box
services.msc

Scroll down and highlight the service

Double-click the service to open its Properties dialog box.

Choose Disabled as the Startup type.
 
Click OK to confirm your choice and close the dialog box
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