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blue screen crash dump STOP: 0x000000d1


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24 replies to this topic

#1 sgm825

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Posted 09 April 2014 - 07:37 PM

My husband thinks he may have "done something".  As usual, I get to clean up the mess.  I looked for a system restore, but none go back far enough.   I have had at least 10 of these, it will open in safe mode.  I ran Microsoft's malicious and safety scanner without anything, but then it crashed while scanning.

 

help, please.


Edited by hamluis, 10 April 2014 - 12:22 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 XxAnonimo

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Posted 09 April 2014 - 07:42 PM

My husband thinks he may have "done something".  As usual, I get to clean up the mess.  I looked for a system restore, but none go back far enough.   I have had at least 10 of these, it will open in safe mode.  I ran Microsoft's malicious and safety scanner without anything, but then it crashed while scanning.

 

help, please.

ive had the same problem it could be 2 things 1 driver conflic and 2.hard drive...but since u can enter in safe mode its a driver conflict



#3 sgm825

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Posted 09 April 2014 - 07:52 PM

I ran a scan with the mini tool box and it found a ton of errors



#4 hamluis

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Posted 09 April 2014 - 08:07 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 sgm825

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Posted 09 April 2014 - 08:25 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by John (administrator) on 10-04-2014 at 00:25:38
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2014 10:17:56 PM) (Source: Application Hang) (User: )
Description: The program mmc.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 9c4

Start Time: 01cf54626764bbf8

Termination Time: 0

Application Path: C:\Windows\system32\mmc.exe

Report Id: 09827506-c056-11e3-a911-001d60134f60

 

Error: (04/09/2014 10:07:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: java.exe, version: 8.0.0.132, time stamp: 0x5315c074
Faulting module name: java.exe, version: 8.0.0.132, time stamp: 0x5315c074
Exception code: 0x40000015
Fault offset: 0x000143ba
Faulting process id: 0xb84
Faulting application start time: 0xjava.exe0
Faulting application path: java.exe1
Faulting module path: java.exe2
Report Id: java.exe3

 

Error: (04/09/2014 10:06:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: java.exe, version: 8.0.0.132, time stamp: 0x5315c074
Faulting module name: java.exe, version: 8.0.0.132, time stamp: 0x5315c074
Exception code: 0x40000015
Fault offset: 0x000143ba
Faulting process id: 0x90c
Faulting application start time: 0xjava.exe0
Faulting application path: java.exe1
Faulting module path: java.exe2
Report Id: java.exe3

 

Error: (04/09/2014 09:47:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: Au_.exe, version: 0.0.0.0, time stamp: 0x4b1ae3cc
Faulting module name: InstallOptions.dll, version: 0.0.0.0, time stamp: 0x4b1ae3a4
Exception code: 0xc00000fd
Fault offset: 0x000019f0
Faulting process id: 0x420
Faulting application start time: 0xAu_.exe0
Faulting application path: Au_.exe1
Faulting module path: Au_.exe2
Report Id: Au_.exe3

 

Error: (04/09/2014 09:39:29 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"1".
Dependent Assembly Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (04/09/2014 09:39:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"1".
Dependent Assembly Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (04/09/2014 09:35:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: nvcplui.exe, version: 7.7.740.0, time stamp: 0x53335788
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00579588
Faulting process id: 0x1140
Faulting application start time: 0xnvcplui.exe0
Faulting application path: nvcplui.exe1
Faulting module path: nvcplui.exe2
Report Id: nvcplui.exe3

 

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]

 

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]

 

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]

 

System errors:
=============
Error: (04/09/2014 10:07:12 PM) (Source: DCOM) (User: )
Description: C:\PROGRA~1\COMMON~1\INSTAL~1\Driver\9\INTEL3~1\IDriver.exe -Embedding740{B3EDE298-AE75-4A1C-AB7E-1B9229B77BBE}

 

Error: (04/09/2014 09:42:48 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%1058

 

Error: (04/09/2014 09:42:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd

 

Error: (04/09/2014 09:40:12 PM) (Source: Service Control Manager) (User: )
Description: The OutfoxTvUpdater service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (04/09/2014 09:40:10 PM) (Source: Service Control Manager) (User: )
Description: The OutfoxTvService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

 

Error: (04/09/2014 09:16:50 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%1058

 

Error: (04/09/2014 09:16:16 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd

 

Error: (04/09/2014 09:15:49 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x000001a4, 0x00000002, 0x00000000, 0x92a0401c)C:\Windows\MEMORY.DMP040914-26582-01

 

Error: (04/09/2014 09:13:38 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%1058

 

Error: (04/09/2014 09:13:04 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd

 

Microsoft Office Sessions:
=========================
Error: (04/09/2014 10:17:56 PM) (Source: Application Hang)(User: )
Description: mmc.exe6.1.7600.163859c401cf54626764bbf80C:\Windows\system32\mmc.exe09827506-c056-11e3-a911-001d60134f60

 

Error: (04/09/2014 10:07:47 PM) (Source: Application Error)(User: )
Description: java.exe8.0.0.1325315c074java.exe8.0.0.1325315c07440000015000143bab8401cf5461a7d5c49aC:\Program Files\Java\jre8\bin\java.exeC:\Program Files\Java\jre8\bin\java.exee86dbf90-c054-11e3-a911-001d60134f60

 

Error: (04/09/2014 10:06:51 PM) (Source: Application Error)(User: )
Description: java.exe8.0.0.1325315c074java.exe8.0.0.1325315c07440000015000143ba90c01cf54617578728aC:\Program Files\Java\jre8\bin\java.exeC:\Program Files\Java\jre8\bin\java.exec7846462-c054-11e3-a911-001d60134f60

 

Error: (04/09/2014 09:47:52 PM) (Source: Application Error)(User: )
Description: Au_.exe0.0.0.04b1ae3ccInstallOptions.dll0.0.0.04b1ae3a4c00000fd000019f042001cf545eca142257C:\Users\John\AppData\Local\Temp\~nsu.tmp\Au_.exeC:\Users\John\AppData\Local\Temp\nsm1F05.tmp\InstallOptions.dll20aa86c8-c052-11e3-a911-001d60134f60

 

Error: (04/09/2014 09:39:29 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"C:\Program Files\Itibiti Soft Phone\Itibiti.exe

 

Error: (04/09/2014 09:39:28 PM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Networking.RtcDll,language="*",processorArchitecture="X86",publicKeyToken="6595b64144ccf1df",type="win32",version="5.2.1002.3"C:\Program Files\Itibiti Soft Phone\Itibiti.exe

 

Error: (04/09/2014 09:35:48 PM) (Source: Application Error)(User: )
Description: nvcplui.exe7.7.740.053335788unknown0.0.0.000000000c000000500579588114001cf545d24525725C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exeunknown70e932ea-c050-11e3-ac48-001d60134f60

 

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]

Error: (04/09/2014 09:07:22 PM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]

 

CodeIntegrity Errors:
===================================
  Date: 2013-01-02 15:37:30.227
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-02 15:37:29.687
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 16:08:58.844
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:31:44.542
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:31:30.018
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:31:16.811
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:30:31.234
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:30:22.420
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:10:03.847
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-26 15:09:18.485
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\dxgi.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

µTorrent (Version: 3.4.1.30746)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.1 (Version: 12.1.0.150)
Akamai NetSession Interface
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Big Fish Games: Game Manager (Version: 2.0.0.2)
BlindWrite 7 (Version: 7.0.0.0)
Blu-ray Converter Ultimate 3 (Version: 3.0.0.20)
Bonjour (Version: 3.0.0.10)
Canon MX300 series
CCleaner (Version: 4.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Doras Carnival 2: At the Boardwalk
Doras Carnival Adventure
Dora's World Adventure (Version: 32.0.0.0)
DVD Converter Ultimate 3 (Version: 3.0.0.20)
eReg (Version: 1.20.138.34)
FileHippo.com Update Checker
Gardenscapes: Mansion Makeover (Version: 32.0.0.0)
Google Update Helper (Version: 1.3.23.9)
Google+ Auto Backup (Version: 1.0.21.81)
Gutterball - Golden Pin Bowling (Version: 32.0.0.0)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
iCloud (Version: 3.1.0.40)
Itibiti RTC (Version: 0.0.1)
iTunes (Version: 11.1.5.5)
Kai-Lan's Great Trip to China (Version: 32.0.0.0)
Linksys EasyLink Advisor
Linksys EasyLink Advisor (Version: 3.11.9139.94)
Logitech SetPoint 6.61 (Version: 6.61.15)
LogonStudio
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials Prerelease (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Millennium: A New Hope (Version: 32.0.0.0)
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Driver 335.23 (Version: 335.23)
NVIDIA Control Panel 335.23 (Version: 335.23)
NVIDIA Graphics Driver 335.23 (Version: 335.23)
NVIDIA Install Application (Version: 2.1002.151.1095)
NVIDIA nTune (Version: 1.00.0000)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3523)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Peppa Pig - Puddles Of Fun (Version: 1.0.0)
Picasa 3 (Version: 3.9)
PowerISO (Version: 5.6)
Pure Networks Platform (Version: 11.1.9051.0)
QuickTime 7 (Version: 7.75.80.95)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5910)
RealUpgrade 1.1 (Version: 1.1.0)
RoboForm 7-9-5-7 (All Users) (Version: 7-9-5-7)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Snood 4
Soft Data Fax Modem with SmartCP (Version: 7.80.4.50)
Speccy (Version: 1.25)
swMSM (Version: 12.0.0.1)
System Requirements Lab
The Digital Arts and Crafts Studio (Version: 1.1.2)
The Wonder Pets Save the Puppy! (Version: 32.0.0.0)
Ultra Defragmenter (Version: 6.0.2)
Unity Web Player (Version: )
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2553444) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
VLC media player 2.1.3 (Version: 2.1.3)
VSO ConvertXToDVD (Version: 5.1.0.2)
VSO CopyTo 5 (Version: 5.1.1.3)
VSO Downloader 3.1.1.13 (Version: 3.1.1.13)
VSO EVE Network Driver version 0.4 (Version: 0.4)
VSO Media Player 1.3.7.467 (Version: 1.3.7.467)
VSO Video Converter 1 (Version: 1.1.0.20)
WildGames (Version: 1.0.0.43)
Windows Live ID Client Runtime (Version: 7.250.4226.0)
WinZip 18.0 (Version: 18.0.10661)
YTD Video Downloader 4.7.4 (Version: 4.7.4)

 

========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 3071.3 MB
Available physical RAM: 1607.86 MB
Total Pagefile: 6140.9 MB
Available Pagefile: 4437.35 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.09 MB

 

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:288.99 GB) (Free:46.28 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:9.1 GB) (Free:1.26 GB) NTFS
3 Drive e: (HP_PAVILION) (Fixed) (Total:298.09 GB) (Free:297.91 GB) NTFS

 


Edited by hamluis, 10 April 2014 - 11:27 AM.


#6 sgm825

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Posted 09 April 2014 - 08:29 PM

http://speccy.piriform.com/results/og7fwqyDSmwE1zJxad4mT0u


Edited by sgm825, 09 April 2014 - 11:33 PM.


#7 sgm825

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Posted 09 April 2014 - 11:30 PM

I tried uninstalling some of NVidia updates and tried to see if I could "roll back"  to the last install, but it crashed again.  I did not do the install, so I don't know if he got rid of the old one before the update.

 

So far, no blue screen crash dump since, but have has some black screens and the display driver has stopped working message.



#8 sgm825

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Posted 09 April 2014 - 11:47 PM

also, a lot of those odd programs popped up when I went to cnet looking for ways to uninstall NVidia, they were not on my computer when this originally happened, same with the Java,  I have un/reinstalled it about 4 times today. (Nvidia uses it on their download page to look for a correct driver, and the thing just wont work for me)

 

Forgive me for sounding silly, but since this is not "MY" computer, but my husband's, I am trying to figure out a system I didn't start with.  I have no idea what happens if I totally uninstall NVidia.  That is really the only other option I can try.   



#9 hamluis

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Posted 10 April 2014 - 12:21 PM

Maximum operating temp for your CPU is 60 Celsius or so...you seem to be close to that and I suspect that may be the cause of your BSODs.

 

I suggest that you stop fiddling with other aspects of Windows...and focus on the possibllity of system overheating.

 

There appears to be the possibility that the system is infected...moving topic to Am I Infected.

 

Louis



#10 sgm825

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Posted 10 April 2014 - 12:38 PM

Yikes, Louis!  Thanks for the help.

 

Okay, so you think I'm infected, now what?  All of the windows malware/ virus scans showed nothing.


Edited by sgm825, 10 April 2014 - 12:47 PM.


#11 dc3

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Posted 10 April 2014 - 02:32 PM

Please scan your computer with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.

  • Click the esetonlinebtn.png button.

  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.

    • Double click on the esetsmartinstaller_enu.png icon on your desktop.


  • Check "YES, I accept the Terms of Use."

  • Click the Start button.

  • Accept any security warnings from your browser.

  • Under scan settings, check "Scan Archives" and "Remove found threats"

  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications

    • Scan for potentially unsafe applications

    • Enable Anti-Stealth technology


  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  • When the scan completes, click List Threats

  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  • Click the Back button.

  • Click the Finish button.

 

 
 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 sgm825

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Posted 12 April 2014 - 08:54 AM

ESET results:

 

C:\Users\All Users\APN\APN-Stub\W3IV6-G\APNIC.7z Win32/Bundled.Toolbar.Ask.B potentially unsafe application 
C:\Users\All Users\APN\APN-Stub\W3IV6-G\APNIC.dll Win32/Bundled.Toolbar.Ask.B potentially unsafe application 
C:\Users\All Users\YTD Video Downloader\ytd_installer.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application 
C:\Program Files\Conduit\Community Alerts\Alert.dll Win32/Toolbar.Conduit.Y potentially unwanted application deleted - quarantined
C:\ProgramData\APN\APN-Stub\W3IV6-G\APNIC.7z Win32/Bundled.Toolbar.Ask.B potentially unsafe application deleted - quarantined
C:\ProgramData\APN\APN-Stub\W3IV6-G\APNIC.dll Win32/Bundled.Toolbar.Ask.B potentially unsafe application deleted - quarantined
C:\ProgramData\YTD Video Downloader\ytd_installer.exe a variant of Win32/Toolbar.Widgi.B potentially unwanted application deleted - quarantined
C:\Users\John\Downloads\cbsidlm-cbsi188-Advanced_Uninstaller_Pro-ORG-10069986.exe a variant of Win32/CNETInstaller.B potentially unwanted application deleted - quarantined
C:\Users\John\Downloads\spsetup125.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application deleted - quarantined
C:\Users\John\Music\MUSIC\Red Foxy Girl - Complete SiteRip - Southern Charms\Red Foxy Girl - Complete SiteRip - Southern Charms\Red Foxy Girl 1 - S



#13 sgm825

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Posted 12 April 2014 - 09:14 AM

malware log- Holy crap!!!

 

mbam-check result log version:     2.1.0.0002

===================
Web Exclusions:
================
Quarantined Items:
===================
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\icons\ss-48.png
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\scripts\background.js
Vendor: PUP.Optional.Softonic.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKU\S-1-5-21-1804372364-3133945013-3808614069-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SOFTONIC\Universal Downloader
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\icons\ss-128.png
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\scripts\loader_1036.js
Vendor: PUP.Optional.CouponCompanionPlugin.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Coupon Companion Plugin
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\icons
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\manifest.json
Vendor: PUP.Optional.1ClickDownload.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKU\S-1-5-21-1804372364-3133945013-3808614069-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\1ClickDownload
Vendor: PUP.Optional.Iminent.A, Date: 2014/04/12 14:00:24, Type: Registry Key, Location: HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{E6B969FB-6D33-48d2-9061-8BBD4899EB08}
Vendor: PUP.Optional.InstallBrain.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKLM\SOFTWARE\InstallIQ
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\background.html
Vendor: PUP.Optional.PriceGong.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKU\S-1-5-21-1804372364-3133945013-3808614069-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\PriceGong
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\scripts
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\config.json
Vendor: PUP.Optional.Iminent.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKU\S-1-5-21-1804372364-3133945013-3808614069-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Iminent
Vendor: PUP.Optional.SlickSavings.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk\2.4_0\scripts\utils.js
Vendor: PUP.Optional.Spigot.A, Date: 2014/04/12 14:12:31, Type: Folder, Location: C:\Users\John\AppData\Local\Slick Savings
Vendor: PUP.Optional.Iminent.A, Date: 2014/04/12 14:00:24, Type: Registry Key, Location: HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY\{68B81CCD-A80C-4060-8947-5AE69ED01199}
Vendor: PUP.Optional.CrossRider.A, Date: 2014/04/12 14:12:31, Type: Registry Key, Location: HKU\S-1-5-21-1804372364-3133945013-3808614069-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider
Vendor: PUP.Optional.Spigot.A, Date: 2014/04/12 14:12:31, Type: File, Location: C:\Users\John\AppData\Local\Slick Savings\coupons.crx
===============================================================
END OF FILE


Edited by sgm825, 12 April 2014 - 09:15 AM.


#14 sgm825

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Posted 12 April 2014 - 10:39 AM

I checked speccy again just to humor myself and it is still high, could it be just because computer has been on all night?



#15 dc3

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Posted 12 April 2014 - 11:08 AM

This is a desktop computer, you either have a lot of dust inside the case, specifically the heat sink and fan on the CPU or very poor ventilation.  I would suggest opening the case and inspect it for dust.  If there is an accumulation of dust you should purchase a can of a gas duster, what often is miscalled "canned air".  Use this to blow out the dust.  You will want to pay particular attention to the heat sink and fan on the CPU.  Do not remove the fan assembly or you will have to reapply the thermal compound.

 

Don't touch anything inside the case until you have touched the metal of the case to discharge any static electricity.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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