I've been having some problems with windows 7 Home Premium on my Acer desktop PC which I suspected were related to some sort of virus.
Things like, programs continually freezing and saying "Not Responding" or failure to even start, other programs wont launch or crash when I try and shut them down, the windows search function doesnt work etc etc.
So I downloaded just about every useful bit of software I thought might help from this site, but it doesnt seem to have fixed it, so I backed eveything up to an external hard drive and thought I'd just reinstall Windows.
When I click:
Start > Control Panel > System and Security > Backup and Restore > Recover System Settings or your Computer > Advanced Recovery Methods > Return Your Computer to Factory Condition
it asks me if I want to back up my files, so I click on Skip (as I've already backed them up) and then it takes me to a screen which says 'Restart your computer and continue the recovery' and provides me with a button that says Restart, so I click it and I get a pop-up message saying
"Failed to Restart the computer. Windows cannot restart the computer into the Windows Recovery Environment to complete the recovery operation".
I googled this error message and it came up with a suggestion on this website called 'How to Start Windows 7 Recovery Environment' by Lawrence Abrams. So I read the article and followed the steps, but when I press F8 and get the menu, there is no option that says 'Repair Your Computer' and I dont have any disks with Windows on as I bought the computer from Tesco with it already installed.
Help! I'm a bit stuck as to how to progress from here, so any suggestions would be most welcome.