Or so it said it did. I wish I had written down the problem so I could give you as much detail as possible. My apologies for this. But what I'm confused with is that when I try to transfer files onto the drive, I'm able to do this. I even double checked by disconnecting and connecting the drive back into my laptop, and the files I backed up onto it were still there, still accessable. I even wrote down in a text document the exact size down to the last byte of the folders I transfered onto the drive, and nothing had changed. If the installation had failed, why am I able to back up and recover files from the drive? I think the problem was that I didn't connect my laptop to the 3.0 usb port. I've been a Seagate fan for the last 4 years, and all their drives I've connected to my laptop using the 2.0 usb port on my computer. Could this have been the problem? Also, there was this little pamphlet in the box holding the drive that instructs I need to open this application on the drive. Is this neccessary? It has to do with getting updates. Again, I'm able to back up and recover files from the drive.