Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

blue screen error "crash"


  • Please log in to reply
13 replies to this topic

#1 wyners

wyners

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 08 April 2014 - 07:25 PM

Toshiba satellite L455D

Windows 7  SP1

AMD sempron SI-42   2.10 GHz

32 bit

 

 

" A problem has been detected and windows has been shut down to prevent damage to your computer"

 

Techinical Information

*** STOP:  0x00000024 (0x001904fb,0x9e29baa4,0x9e29680,0x83139985)

 

I got a picture of the error but its blurry, Im not currently on the pc that has this problem as it seems to crash often.

I did a search and noticed this issue can be from many diffferent things.  As for new hardware installed i dont believe anything has been installed in sometime, the issues started back in Nov but it has gotten worse and to the point its doing it all the time now.

 

If someone can please give me some advise thanks

 

 



BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 09 April 2014 - 07:33 AM

Download BlueScreenView:.  Mod Edit:  Fixed link - Hamluis.

 

Unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txtO

pen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply


Edited by hamluis, 09 April 2014 - 11:36 AM.


#3 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 09 April 2014 - 11:00 AM

The link is not working

 

 

The requested URL /utils/blue_screen_view.htmlun was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



#4 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 09 April 2014 - 11:26 AM

Yeah, sorry - there was an error in the link in my previous post. Please try it from here: http://nirsoft.net/utils/blue_screen_view.html


Edited by Allan, 09 April 2014 - 11:27 AM.


#5 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 09 April 2014 - 11:48 AM

Requested log, it didnt select all the stuff at the bottom not sure if you need that info?

 

 

==================================================
Dump File         : 040914-97719-01.dmp
Crash Time        : 4/9/2014 10:54:21 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00005003
Parameter 2       : 0xc0802000
Parameter 3       : 0x00000f43
Parameter 4       : 0x01f28e84
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+debfc
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+debfc
Stack Address 1   : ntkrnlpa.exe+63a97
Stack Address 2   : ntkrnlpa.exe+9d936
Stack Address 3   : ntkrnlpa.exe+8f4ec
Computer Name     :
Full Path         : C:\windows\Minidump\040914-97719-01.dmp
Processors Count  : 1
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 143,336
Dump File Time    : 4/9/2014 10:56:47 AM
==================================================
 



#6 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 09 April 2014 - 12:05 PM

If it has only happened once I wouldn't worry about it. You may want to run a scan on the ram anyway:

 

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.



#7 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 09 April 2014 - 02:24 PM

It wasnt an issues until recently ( last couple days ) now it seems to happen several times a day and only seems to be when under a load. Ill run the ram test and get back with you.

 

Thanks Allen I appericate your help.

 

Is the suggested ram test the only way to test the ram?  


Edited by wyners, 09 April 2014 - 02:31 PM.


#8 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 09 April 2014 - 02:46 PM

It's the best way. And if there have been multiple errors please post the 7 or 8 most recent ones - you only posted one above. Thanks.



#9 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 09 April 2014 - 04:27 PM

The errors I believe have all been the same ( blue screen ) Does the blue screen view pick up all the errors? . I did run the built in scan and it says i have memory problems.  So I'm guessing I have a ram stick going bad? I don't have any cds at this time but will get some and run the requested test.



#10 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 09 April 2014 - 04:30 PM

Okay, no need to run memtest if your internal test showed errors. You can remove all but one stick and rerun the test. if it passes, swap the sticks and run again until you identify the bad ram.



#11 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 09 April 2014 - 08:19 PM

Ok will do, ill post back the results thanks again for your help.



#12 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 10 April 2014 - 06:47 AM

You're welcome.



#13 wyners

wyners
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:12:46 PM

Posted 10 April 2014 - 08:22 PM

I pulled the ram its only got 1 stick and moved it to the other slot and its been working no BS, so it may have been loose or the other slot has issues.

 

Thanks for your help.

 

Jeff



#14 Allan

Allan

  • BC Advisor
  • 8,611 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:02:46 PM

Posted 11 April 2014 - 06:46 AM

Okay. Well, if the problem recurs you now know to replace the ram. Glad you're back up and running.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users