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Slow Computer Continues to Hang Up


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4 replies to this topic

#1 swchlex

swchlex

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  • Local time:09:38 PM

Posted 08 April 2014 - 07:22 PM

I have an HP Pavilion g6 laptop with Windows 8 OS and 4GB RAM. After letting my son use this computer, this computer has performed poorly and will hang up for hours. My son said he watched a movie online, and that is when the problems started. I can't stay online or check email regularly. Thank you for your assistance.



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#2 Broni

Broni

    The Coolest BC Computer


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  • Location:Daly City, CA
  • Local time:06:38 PM

Posted 08 April 2014 - 08:16 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 swchlex

swchlex
  • Topic Starter

  • Members
  • 2 posts
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  • Local time:09:38 PM

Posted 09 April 2014 - 06:23 PM

Results of screen317's Security Check version 0.99.81 
   x64 (UAC is enabled) 
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Windows Defender          
Norton Internet Security  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Secunia PSI (3.0.0.9015)  
 Adobe Reader XI 
 Google Chrome 33.0.1750.146 
 Google Chrome 33.0.1750.154 
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

 

Farbar Service Scanner Version: 25-02-2014
Ran by SCWH (administrator) on 09-04-2014 at 16:24:35
Running from "C:\Users\SCWH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\VHU3OXHC"
Microsoft Windows 8  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2013-11-13 13:27] - [2013-09-03 23:11] - 0576512 ____A (Microsoft Corporation) 7C0E0EDF18D6CC565D7BFBB451709FA5

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2014-03-14 08:00] - [2014-01-26 23:42] - 2232664 ____A (Microsoft Corporation) B23882881EFD9404B62993906BC38709

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2014-01-14 17:30] - [2013-10-31 01:56] - 0915968 ____A (Microsoft Corporation) 9DE3341BD4E14BC5FADFCAD3019F2D0D

C:\Windows\System32\bfe.dll
[2013-11-13 13:27] - [2013-10-10 05:20] - 0723968 ____A (Microsoft Corporation) 53AA55632B94622F2DC3695E86EF9363

C:\Windows\System32\drivers\mpsdrv.sys
[2014-01-14 17:30] - [2013-10-30 23:42] - 0074752 ____A (Microsoft Corporation) 4CCBBD4944777CA100B9A6C2F149A46F

C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2013-11-15 22:52] - [2013-10-08 18:27] - 3279872 ____A (Microsoft Corporation) 311E5E1976E0BD9110A88B93158055D5

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll
[2014-03-13 21:39] - [2013-10-24 18:34] - 1571328 ____A (Microsoft Corporation) 8077537B1600AF493E7EE1A7A5C90799

C:\Program Files\Windows Defender\MsMpEng.exe
[2014-03-13 21:39] - [2013-10-25 03:34] - 0016048 ____A (Microsoft Corporation) 0BB1CEE3514CE93A0A4E6376A9038EFF

C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by SCWH (administrator) on 09-04-2014 at 16:28:24
Running from "C:\Users\SCWH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OG229EKZ"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 14" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="Ethernet" address=192.168.137.1 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : SWH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-16-D8-49-E0-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 38-EA-A7-DD-20-AF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 20-16-D8-49-E0-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::58b0:cfe9:4ca2:a94e%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, April 9, 2014 8:50:08 AM
   Lease Expires . . . . . . . . . . : Thursday, September 30, 2021 7:04:04 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 203429592
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-52-62-17-38-EA-A7-DD-20-AF
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:30e1:22a1:bc72:7d8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::30e1:22a1:bc72:7d8%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4002:c06::66
   74.125.21.100
   74.125.21.101
   74.125.21.102
   74.125.21.113
   74.125.21.138
   74.125.21.139

Pinging google.com [74.125.21.100] with 32 bytes of data:
Reply from 74.125.21.100: bytes=32 time=111ms TTL=41
Reply from 74.125.21.100: bytes=32 time=107ms TTL=41

Ping statistics for 74.125.21.100:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 107ms, Maximum = 111ms, Average = 109ms
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=144ms TTL=48
Reply from 206.190.36.45: bytes=32 time=179ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 144ms, Maximum = 179ms, Average = 161ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...12 16 d8 49 e0 1f ......Microsoft Wi-Fi Direct Virtual Adapter
 14...38 ea a7 dd 20 af ......Realtek PCIe FE Family Controller
 13...20 16 d8 49 e0 1f ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.2    281
    192.168.254.2  255.255.255.255         On-link     192.168.254.2    281
  192.168.254.255  255.255.255.255         On-link     192.168.254.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 17    306 2001::/32                On-link
 17    306 2001:0:5ef5:79fd:30e1:22a1:bc72:7d8/128
                                    On-link
 13    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::30e1:22a1:bc72:7d8/128
                                    On-link
 13    281 fe80::58b0:cfe9:4ca2:a94e/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/08/2014 11:39:25 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/08/2014 07:49:03 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16843 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 268

Start Time: 01cf538437165e1a

Termination Time: 16

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id: 5a3464a0-bf78-11e3-bf35-38eaa7dd20af

Faulting package full name:

Faulting package-relative application ID:

Error: (04/08/2014 07:47:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

Error: (04/06/2014 11:02:56 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (04/06/2014 08:58:04 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.7113.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1e54

Start Time: 01cf5197ac9f50ca

Termination Time: 93

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 0f51e3fe-bd8b-11e3-bf34-38eaa7dd20af

Faulting package full name:

Faulting package-relative application ID:

Error: (04/06/2014 08:27:33 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (04/05/2014 08:36:24 PM) (Source: Application Hang) (User: )
Description: The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1ba8

Start Time: 01cf512fadfaf7ac

Termination Time: 31

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 79974805-bd23-11e3-bf34-38eaa7dd20af

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

Error: (04/05/2014 07:11:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: delegate_execute.exe, version: 33.0.1750.154, time stamp: 0x53238b4c
Faulting module name: delegate_execute.exe, version: 33.0.1750.154, time stamp: 0x53238b4c
Exception code: 0xc0000005
Fault offset: 0x00029744
Faulting process id: 0x13cc
Faulting application start time: 0xdelegate_execute.exe0
Faulting application path: delegate_execute.exe1
Faulting module path: delegate_execute.exe2
Report Id: delegate_execute.exe3
Faulting package full name: delegate_execute.exe4
Faulting package-relative application ID: delegate_execute.exe5

Error: (04/05/2014 05:52:12 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/05/2014 04:23:35 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

System errors:
=============
Error: (04/09/2014 04:10:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MpsSvc service.

Error: (04/09/2014 04:04:38 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NcdAutoSetup service.

Error: (04/09/2014 08:58:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/09/2014 08:49:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ServicepointService service.

Error: (04/09/2014 08:46:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/09/2014 08:42:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {1F87137D-0E7C-44D5-8C73-4EFFB68962F2}

Error: (04/09/2014 02:32:08 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (04/08/2014 08:37:42 PM) (Source: DCOM) (User: SWH)
Description: {7379F0FF-EA46-4536-BEF5-68B6B5E54F9B}

Error: (04/08/2014 07:47:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/08/2014 07:36:36 PM) (Source: DCOM) (User: SWH)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Microsoft Office Sessions:
=========================
Error: (04/08/2014 11:39:25 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2144927142

Error: (04/08/2014 07:49:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1684326801cf538437165e1a16C:\Program Files\Internet Explorer\iexplore.exe5a3464a0-bf78-11e3-bf35-38eaa7dd20af

Error: (04/08/2014 07:47:15 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Error: (04/06/2014 11:02:56 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (04/06/2014 08:58:04 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.7113.50001e5401cf5197ac9f50ca93C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE0f51e3fe-bd8b-11e3-bf34-38eaa7dd20af

Error: (04/06/2014 08:27:33 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (04/05/2014 08:36:24 PM) (Source: Application Hang)(User: )
Description: WWAHost.exe6.2.9200.164201ba801cf512fadfaf7ac31C:\Windows\System32\WWAHost.exe79974805-bd23-11e3-bf34-38eaa7dd20afwinstore_1.0.0.0_neutral_neutral_cw5n1h2txyewyWindows.Store

Error: (04/05/2014 07:11:26 PM) (Source: Application Error)(User: )
Description: delegate_execute.exe33.0.1750.15453238b4cdelegate_execute.exe33.0.1750.15453238b4cc00000050002974413cc01cf51245c6c1d38C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\delegate_execute.exeC:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\delegate_execute.exe9c17504b-bd17-11e3-bf33-38eaa7dd20af

Error: (04/05/2014 05:52:12 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2144927142

Error: (04/05/2014 04:23:35 PM) (Source: ATIeRecord)(User: )
Description:

CodeIntegrity Errors:
===================================
  Date: 2013-12-23 12:03:25.554
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\SysWOW64\backgroundTaskHost.exe) attempted to load \Device\HarddiskVolume4\Program Files\WindowsApps\SymantecCorporation.NortonStudio_1.0.0.91_x86__v68kp9n051hdp\diStTask.dll with signing level Unsigned while the system requires signing level 6 or better to load.

=========================== Installed Programs ============================

Adobe Reader XI (11.0.06) (Version: 11.0.06)
AMD Accelerated Video Transcoding (Version: 12.5.100.20918)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0918.260.3365)
AMD VISION Engine Control Center (Version: 2012.0918.260.3365)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
AVS Video Editor 6 (Version: 6.3.3.235)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0918.260.3365)
Catalyst Control Center InstallProxy (Version: 2012.0918.260.3365)
Catalyst Control Center Localization All (Version: 2012.0918.260.3365)
CCC Help Chinese Standard (Version: 2012.0918.0259.3365)
CCC Help Chinese Traditional (Version: 2012.0918.0259.3365)
CCC Help Czech (Version: 2012.0918.0259.3365)
CCC Help Danish (Version: 2012.0918.0259.3365)
CCC Help Dutch (Version: 2012.0918.0259.3365)
CCC Help English (Version: 2012.0918.0259.3365)
CCC Help Finnish (Version: 2012.0918.0259.3365)
CCC Help French (Version: 2012.0918.0259.3365)
CCC Help German (Version: 2012.0918.0259.3365)
CCC Help Greek (Version: 2012.0918.0259.3365)
CCC Help Hungarian (Version: 2012.0918.0259.3365)
CCC Help Italian (Version: 2012.0918.0259.3365)
CCC Help Japanese (Version: 2012.0918.0259.3365)
CCC Help Korean (Version: 2012.0918.0259.3365)
CCC Help Norwegian (Version: 2012.0918.0259.3365)
CCC Help Polish (Version: 2012.0918.0259.3365)
CCC Help Portuguese (Version: 2012.0918.0259.3365)
CCC Help Russian (Version: 2012.0918.0259.3365)
CCC Help Spanish (Version: 2012.0918.0259.3365)
CCC Help Swedish (Version: 2012.0918.0259.3365)
CCC Help Thai (Version: 2012.0918.0259.3365)
CCC Help Turkish (Version: 2012.0918.0259.3365)
ccc-utility64 (Version: 2012.0918.260.3365)
CyberLink LabelPrint (Version: 2.5.5.6902)
CyberLink Media Suite 10 (Version: 10.0.4.2928)
CyberLink PhotoDirector (Version: 2.0.2.3317)
CyberLink Power2Go 8 (Version: 8.0.2.2110)
CyberLink PowerDirector 10 (Version: 10.0.3.2817)
CyberLink PowerDVD (Version: 10.0.6.4319)
CyberLink YouCam (Version: 3.5.6.6119)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Energy Star (Version: 1.0.9)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.23.9)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.2.9.1)
HP Connected Music (Meridian - installer) (Version: v1.0)
HP Connected Remote (Version: 1.7.271)
HP CoolSense (Version: 2.10.62)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.2.0.0)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP MyRoom (Version: 9.0.0.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart 5520 series Basic Device Software (Version: 28.0.1315.0)
HP Photosmart 5520 series Help (Version: 27.0.0)
HP Photosmart 5520 series Product Improvement Study (Version: 28.0.1315.0)
HP Postscript Converter (Version: 3.1.3591)
HP Quick Launch (Version: 3.0.6)
HP Recovery Manager (Version: 8.00)
HP Registration Service (Version: 1.1.6232.4245)
HP Support Assistant (Version: 7.4.45.4)
HP Update (Version: 5.005.000.002)
HP Utility Center (Version: 1.0.8)
HP Wireless Button Driver (Version: 1.1.2.1)
HPDiagnosticAlert (Version: 1.00.0000)
iCloud (Version: 3.1.0.40)
IDT Audio (Version: 1.0.6425.0)
iTunes (Version: 11.1.5.5)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6010.0727)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Norton Internet Security (Version: 21.2.0.38)
Norton Management (Version: 3.2.2.12)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Qualcomm Atheros Driver Installation Program (Version: 10.0)
QuickTime 7 (Version: 7.75.80.95)
Radialpoint Security Advisor 2.5.15 (Version: 2.5.15)
Radialpoint Servicepoint Dashboard Extensions version 13.7.12.30922 (Version: 13.7.12.30922)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek PCIE Card Reader (Version: 6.2.8400.29029)
Revo Uninstaller 1.95 (Version: 1.95)
Secunia PSI (3.0.0.9015) (Version: 3.0.0.9015)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SUPERAntiSpyware (Version: 5.6.1032)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 16.5.3.3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windstream Diagnostic Tools 3.0.21 (Version: 3.0.21)
Windstream Service Agent 4.1.15 (Version: 4.1.15)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3554.26 MB
Available physical RAM: 2004.69 MB
Total Pagefile: 4450.26 MB
Available Pagefile: 2425.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:440.11 GB) (Free:358.53 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:24.88 GB) (Free:3 GB) NTFS

========================= Users: ========================================

User accounts for \\SWH

Administrator            Callie                   Guest                   
SCWH                     Wess                    

**** End of log ****

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by SCWH (administrator) on 09-04-2014 at 16:28:24
Running from "C:\Users\SCWH\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OG229EKZ"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 14" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
add address name="Ethernet" address=192.168.137.1 mask=255.255.255.0

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : SWH
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 12-16-D8-49-E0-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 38-EA-A7-DD-20-AF
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
   Physical Address. . . . . . . . . : 20-16-D8-49-E0-1F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::58b0:cfe9:4ca2:a94e%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, April 9, 2014 8:50:08 AM
   Lease Expires . . . . . . . . . . : Thursday, September 30, 2021 7:04:04 AM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 203429592
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-52-62-17-38-EA-A7-DD-20-AF
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:30e1:22a1:bc72:7d8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::30e1:22a1:bc72:7d8%17(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4002:c06::66
   74.125.21.100
   74.125.21.101
   74.125.21.102
   74.125.21.113
   74.125.21.138
   74.125.21.139

Pinging google.com [74.125.21.100] with 32 bytes of data:
Reply from 74.125.21.100: bytes=32 time=111ms TTL=41
Reply from 74.125.21.100: bytes=32 time=107ms TTL=41

Ping statistics for 74.125.21.100:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 107ms, Maximum = 111ms, Average = 109ms
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  206.190.36.45
   98.138.253.109
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=144ms TTL=48
Reply from 206.190.36.45: bytes=32 time=179ms TTL=48

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 144ms, Maximum = 179ms, Average = 161ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...12 16 d8 49 e0 1f ......Microsoft Wi-Fi Direct Virtual Adapter
 14...38 ea a7 dd 20 af ......Realtek PCIe FE Family Controller
 13...20 16 d8 49 e0 1f ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.2    281
    192.168.254.2  255.255.255.255         On-link     192.168.254.2    281
  192.168.254.255  255.255.255.255         On-link     192.168.254.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 17    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 17    306 2001::/32                On-link
 17    306 2001:0:5ef5:79fd:30e1:22a1:bc72:7d8/128
                                    On-link
 13    281 fe80::/64                On-link
 17    306 fe80::/64                On-link
 17    306 fe80::30e1:22a1:bc72:7d8/128
                                    On-link
 13    281 fe80::58b0:cfe9:4ca2:a94e/128
                                    On-link
  1    306 ff00::/8                 On-link
 17    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/08/2014 11:39:25 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/08/2014 07:49:03 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 10.0.9200.16843 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 268

Start Time: 01cf538437165e1a

Termination Time: 16

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id: 5a3464a0-bf78-11e3-bf35-38eaa7dd20af

Faulting package full name:

Faulting package-relative application ID:

Error: (04/08/2014 07:47:15 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Package winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy was terminated because it took too long to suspend.

Error: (04/06/2014 11:02:56 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (04/06/2014 08:58:04 AM) (Source: Application Hang) (User: )
Description: The program OUTLOOK.EXE version 14.0.7113.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1e54

Start Time: 01cf5197ac9f50ca

Termination Time: 93

Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Report Id: 0f51e3fe-bd8b-11e3-bf34-38eaa7dd20af

Faulting package full name:

Faulting package-relative application ID:

Error: (04/06/2014 08:27:33 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (04/05/2014 08:36:24 PM) (Source: Application Hang) (User: )
Description: The program WWAHost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1ba8

Start Time: 01cf512fadfaf7ac

Termination Time: 31

Application Path: C:\Windows\System32\WWAHost.exe

Report Id: 79974805-bd23-11e3-bf34-38eaa7dd20af

Faulting package full name: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: Windows.Store

Error: (04/05/2014 07:11:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: delegate_execute.exe, version: 33.0.1750.154, time stamp: 0x53238b4c
Faulting module name: delegate_execute.exe, version: 33.0.1750.154, time stamp: 0x53238b4c
Exception code: 0xc0000005
Fault offset: 0x00029744
Faulting process id: 0x13cc
Faulting application start time: 0xdelegate_execute.exe0
Faulting application path: delegate_execute.exe1
Faulting module path: delegate_execute.exe2
Report Id: delegate_execute.exe3
Faulting package full name: delegate_execute.exe4
Faulting package-relative application ID: delegate_execute.exe5

Error: (04/05/2014 05:52:12 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: SWH)
Description: Activation of app SymantecCorporation.NortonStudio_v68kp9n051hdp!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/05/2014 04:23:35 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

System errors:
=============
Error: (04/09/2014 04:10:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MpsSvc service.

Error: (04/09/2014 04:04:38 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NcdAutoSetup service.

Error: (04/09/2014 08:58:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/09/2014 08:49:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ServicepointService service.

Error: (04/09/2014 08:46:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/09/2014 08:42:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {1F87137D-0E7C-44D5-8C73-4EFFB68962F2}

Error: (04/09/2014 02:32:08 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (04/08/2014 08:37:42 PM) (Source: DCOM) (User: SWH)
Description: {7379F0FF-EA46-4536-BEF5-68B6B5E54F9B}

Error: (04/08/2014 07:47:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (04/08/2014 07:36:36 PM) (Source: DCOM) (User: SWH)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}

Microsoft Office Sessions:
=========================
Error: (04/08/2014 11:39:25 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2144927142

Error: (04/08/2014 07:49:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe10.0.9200.1684326801cf538437165e1a16C:\Program Files\Internet Explorer\iexplore.exe5a3464a0-bf78-11e3-bf35-38eaa7dd20af

Error: (04/08/2014 07:47:15 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: winstore_1.0.0.0_neutral_neutral_cw5n1h2txyewy

Error: (04/06/2014 11:02:56 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (04/06/2014 08:58:04 AM) (Source: Application Hang)(User: )
Description: OUTLOOK.EXE14.0.7113.50001e5401cf5197ac9f50ca93C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE0f51e3fe-bd8b-11e3-bf34-38eaa7dd20af

Error: (04/06/2014 08:27:33 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (04/05/2014 08:36:24 PM) (Source: Application Hang)(User: )
Description: WWAHost.exe6.2.9200.164201ba801cf512fadfaf7ac31C:\Windows\System32\WWAHost.exe79974805-bd23-11e3-bf34-38eaa7dd20afwinstore_1.0.0.0_neutral_neutral_cw5n1h2txyewyWindows.Store

Error: (04/05/2014 07:11:26 PM) (Source: Application Error)(User: )
Description: delegate_execute.exe33.0.1750.15453238b4cdelegate_execute.exe33.0.1750.15453238b4cc00000050002974413cc01cf51245c6c1d38C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\delegate_execute.exeC:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\delegate_execute.exe9c17504b-bd17-11e3-bf33-38eaa7dd20af

Error: (04/05/2014 05:52:12 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: SWH)
Description: SymantecCorporation.NortonStudio_v68kp9n051hdp!App-2144927142

Error: (04/05/2014 04:23:35 PM) (Source: ATIeRecord)(User: )
Description:

CodeIntegrity Errors:
===================================
  Date: 2013-12-23 12:03:25.554
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\SysWOW64\backgroundTaskHost.exe) attempted to load \Device\HarddiskVolume4\Program Files\WindowsApps\SymantecCorporation.NortonStudio_1.0.0.91_x86__v68kp9n051hdp\diStTask.dll with signing level Unsigned while the system requires signing level 6 or better to load.

=========================== Installed Programs ============================

Adobe Reader XI (11.0.06) (Version: 11.0.06)
AMD Accelerated Video Transcoding (Version: 12.5.100.20918)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0918.260.3365)
AMD VISION Engine Control Center (Version: 2012.0918.260.3365)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
AVS Video Editor 6 (Version: 6.3.3.235)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2012.0918.260.3365)
Catalyst Control Center InstallProxy (Version: 2012.0918.260.3365)
Catalyst Control Center Localization All (Version: 2012.0918.260.3365)
CCC Help Chinese Standard (Version: 2012.0918.0259.3365)
CCC Help Chinese Traditional (Version: 2012.0918.0259.3365)
CCC Help Czech (Version: 2012.0918.0259.3365)
CCC Help Danish (Version: 2012.0918.0259.3365)
CCC Help Dutch (Version: 2012.0918.0259.3365)
CCC Help English (Version: 2012.0918.0259.3365)
CCC Help Finnish (Version: 2012.0918.0259.3365)
CCC Help French (Version: 2012.0918.0259.3365)
CCC Help German (Version: 2012.0918.0259.3365)
CCC Help Greek (Version: 2012.0918.0259.3365)
CCC Help Hungarian (Version: 2012.0918.0259.3365)
CCC Help Italian (Version: 2012.0918.0259.3365)
CCC Help Japanese (Version: 2012.0918.0259.3365)
CCC Help Korean (Version: 2012.0918.0259.3365)
CCC Help Norwegian (Version: 2012.0918.0259.3365)
CCC Help Polish (Version: 2012.0918.0259.3365)
CCC Help Portuguese (Version: 2012.0918.0259.3365)
CCC Help Russian (Version: 2012.0918.0259.3365)
CCC Help Spanish (Version: 2012.0918.0259.3365)
CCC Help Swedish (Version: 2012.0918.0259.3365)
CCC Help Thai (Version: 2012.0918.0259.3365)
CCC Help Turkish (Version: 2012.0918.0259.3365)
ccc-utility64 (Version: 2012.0918.260.3365)
CyberLink LabelPrint (Version: 2.5.5.6902)
CyberLink Media Suite 10 (Version: 10.0.4.2928)
CyberLink PhotoDirector (Version: 2.0.2.3317)
CyberLink Power2Go 8 (Version: 8.0.2.2110)
CyberLink PowerDirector 10 (Version: 10.0.3.2817)
CyberLink PowerDVD (Version: 10.0.6.4319)
CyberLink YouCam (Version: 3.5.6.6119)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Energy Star (Version: 1.0.9)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.23.9)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 4.2.9.1)
HP Connected Music (Meridian - installer) (Version: v1.0)
HP Connected Remote (Version: 1.7.271)
HP CoolSense (Version: 2.10.62)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.2.0.0)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP MyRoom (Version: 9.0.0.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart 5520 series Basic Device Software (Version: 28.0.1315.0)
HP Photosmart 5520 series Help (Version: 27.0.0)
HP Photosmart 5520 series Product Improvement Study (Version: 28.0.1315.0)
HP Postscript Converter (Version: 3.1.3591)
HP Quick Launch (Version: 3.0.6)
HP Recovery Manager (Version: 8.00)
HP Registration Service (Version: 1.1.6232.4245)
HP Support Assistant (Version: 7.4.45.4)
HP Update (Version: 5.005.000.002)
HP Utility Center (Version: 1.0.8)
HP Wireless Button Driver (Version: 1.1.2.1)
HPDiagnosticAlert (Version: 1.00.0000)
iCloud (Version: 3.1.0.40)
IDT Audio (Version: 1.0.6425.0)
iTunes (Version: 11.1.5.5)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SkyDrive (Version: 16.4.6010.0727)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Movie Maker (Version: 16.4.3503.0728)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Norton Internet Security (Version: 21.2.0.38)
Norton Management (Version: 3.2.2.12)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Qualcomm Atheros Driver Installation Program (Version: 10.0)
QuickTime 7 (Version: 7.75.80.95)
Radialpoint Security Advisor 2.5.15 (Version: 2.5.15)
Radialpoint Servicepoint Dashboard Extensions version 13.7.12.30922 (Version: 13.7.12.30922)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek PCIE Card Reader (Version: 6.2.8400.29029)
Revo Uninstaller 1.95 (Version: 1.95)
Secunia PSI (3.0.0.9015) (Version: 3.0.0.9015)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SUPERAntiSpyware (Version: 5.6.1032)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 16.5.3.3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2837594) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2863818) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2775360) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2878227) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2837593) 32-Bit Edition
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windstream Diagnostic Tools 3.0.21 (Version: 3.0.21)
Windstream Service Agent 4.1.15 (Version: 4.1.15)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 3554.26 MB
Available physical RAM: 2004.69 MB
Total Pagefile: 4450.26 MB
Available Pagefile: 2425.58 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:440.11 GB) (Free:358.53 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:24.88 GB) (Free:3 GB) NTFS

========================= Users: ========================================

User accounts for \\SWH

Administrator            Callie                   Guest                   
SCWH                     Wess                    

**** End of log ****

 

 

Rkill 2.6.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/09/2014 06:50:23 PM in x64 mode.
Windows Version: Windows 8

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * WUDFRd [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 04/09/2014 06:53:13 PM
Execution time: 0 hours(s), 2 minute(s), and 50 seconds(s)

 

I will need to add some information. After I ran the MBAR and attempted to post it to this reply, I got the following message for both logs being attempted to post:  Adobe Reader could not open 'mbar-log-2014-04-09 (17-47-33).txt'/ system-log because it is either not a supported file type or because the file has been damaged. The result of the scan was that no malicious items were found.

 

Also, while trying to post the results of the MBAM scan a message box continued to appear saying that Malwarebytes has stopped working. The program has encountered a problem and needs to be closed. The result of the scan was it found 7 non-malware items (PUPS).

 

Thank you for your continued assistance.



#4 Broni

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Posted 10 April 2014 - 05:37 PM

MBAR log is just a text file so you can open in in Notepad.
 
Try MBAM from safe mode.
How to start Windows in Safe Mode


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#5 rozermartin28

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Posted 11 April 2014 - 05:10 AM

You can perform the following steps in order to increase your system effeciency:-

 

1

Update your Operating System regularly to ensure that the operating system (OS) is updated with the latest security patches.

 

2

Usually installing any antivirus will slow down any system, so be wise and choose an antivirus which is effective but light on the system as well.

 

3

Know what is running on your computer as this will increase your ability to identify potential harmful processes.

 

4

Cleanup your tool bar and start menu by removing unnecessary software from running all the time.

 

5

Install firewall software or use the Windows firewall.

 

6

Do a complete maintenance on your computer, at least once a month.

 

I hope after performing these steps, you will definitely find the solution of your problem.

 






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