I am frustrated and not techno savy. When I start up my computer windows media opens up on everything I click on. Icons for the internet have a diff logo on it now and can not get onto internet unless I go into recent places. A friend tried to fix it via 'taking over my computer remotely but could not) He sent a fix 'frst64' I downloaded it on a flash (renamed it ,,,,don't ask why) had trouble running it until I added the three letters(that I had renamed it) to the command. It scanned, gave log info but did not fix the problem. It did not give the opportunity to click on 'fix' nor did the directions tell me to. I still have the problem and am stressed out. What is the name of this virus/mal? Should I be concerned about confidential docs? Can someone help me?