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internet trouble and file name warning


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11 replies to this topic

#1 shawnaray

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Posted 08 April 2014 - 03:40 PM

I have an acer laptop running windows 7. I have been having problems with my internet connection dropping constantly. It will say that it is connected but there is a yellow yield and most pages wont load or when they do they are not loaded correctly. Around about the same time this started happening an error started to pop up. It says that there is a two c:/ programs and needs to be renamed. I just choose ignore it. I dont know what to do about this but it really getting annoying. I cant do anything online. 

 

 

 



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#2 Chris Cosgrove

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Posted 08 April 2014 - 06:46 PM

First of all - Welcome to BC !

 

Download Malwarebytes from the location on BC below, install it, run it and let it update. I appreciate you are having connection problems so you may need to download the installer to a thumb drive via a friend's computer, but hopefully, once you have it on your computer, the connection will last long enough to up date and run it.

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

If this program comes up with any problems that it cannot resolve for you, start a topic in the 'Am I infected?' section of BC, but be patient - these people are busy.

 

If Malwarebytes comes up with the answer that you have no malware problems, post back here and we will take it from there.

 

Chris Cosgrove



#3 shawnaray

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Posted 09 April 2014 - 04:51 AM

I ran the Malwarebytes program and it said nothing malicious was found. A virus was my first thought as to what is causing this problem. I was wondering is it also possible that a virus has added a new file named C:\programs? Thanks for your to I sure need it. Shawna  



#4 noknojon

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Posted 09 April 2014 - 05:38 AM

Hello Shawna -

Please just run these few tools and Copy and Paste the logs back here.

 

First -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so (it is safe)

 

 

Next -

Download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
 Click Go and copy / paste the result (Result.txt).

 

 

Finally

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only post the link)



#5 shawnaray

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Posted 10 April 2014 - 06:35 AM

Here is the security check results.

 

 Results of screen317's Security Check version 0.99.81  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Panda Cloud Cleaner   
 Java 7 Update 45  
 Java version out of Date!
 Adobe Flash Player 12.0.0.77  
 Adobe Reader XI  
 Mozilla Firefox (28.0)
 Google Chrome 33.0.1750.154  
 Google Chrome 34.0.1847.116  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 



#6 shawnaray

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Posted 10 April 2014 - 06:40 AM

Here is the Speccy url.

http://speccy.piriform.com/results/UAfa1KtMPCd6om0LAhgaGZm



#7 shawnaray

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Posted 10 April 2014 - 06:45 AM

Here is the minitoolbox results.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by shawna (ATTENTION: The logged in user is not administrator) on 10-04-2014 at 07:43:39
Running from "C:\Users\shawna\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Broadcom 802.11n Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : shawna-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 4C-0F-6E-7C-BE-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ec6a:34cd:2195:7b6f%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 10, 2014 7:25:09 AM
   Lease Expires . . . . . . . . . . : Friday, April 11, 2014 7:25:09 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 390860654
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-00-F6-F4-88-AE-1D-9C-55-6A
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 88-AE-1D-9C-55-6A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{93ADF84B-AD36-4A11-A900-B56368F67A3B}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A177B0DA-CB39-4328-B88D-659A05AC6BA1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:184d:1c60:47d4:a4b3(Preferred)
   Link-local IPv6 Address . . . . . : fe80::184d:1c60:47d4:a4b3%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:4002:c06::64
      74.125.196.138
      74.125.196.113
      74.125.196.100
      74.125.196.101
      74.125.196.139
      74.125.196.102


Pinging google.com [74.125.21.139] with 32 bytes of data:
Reply from 74.125.21.139: bytes=32 time=58ms TTL=37
Reply from 74.125.21.139: bytes=32 time=55ms TTL=37

Ping statistics for 74.125.21.139:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 58ms, Average = 56ms
Server:  UnKnown
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=169ms TTL=41
Reply from 206.190.36.45: bytes=32 time=181ms TTL=41

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 169ms, Maximum = 181ms, Average = 175ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...4c 0f 6e 7c be f9 ......Broadcom 802.11n Network Adapter
 10...88 ae 1d 9c 55 6a ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.2    281
      192.168.0.2  255.255.255.255         On-link       192.168.0.2    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:5ef5:79fd:184d:1c60:47d4:a4b3/128
                                    On-link
 11    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::184d:1c60:47d4:a4b3/128
                                    On-link
 11    281 fe80::ec6a:34cd:2195:7b6f/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/10/2014 07:02:18 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485946

Error: (04/10/2014 07:02:18 AM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {AFD7604E-9060-4973-A622-29227FCC847B}

Error: (04/10/2014 05:05:27 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: invalid descriptor, filepath = C:\ProgramData\VirtualizedApplications\Patch_working\{90140011-0066-0409-0000-0000000FF1CE}\descriptor.xml Type: 45::InvalidMetadataFile.

Error: (04/10/2014 05:05:27 AM) (Source: CVHSVC) (User: )
Description: Information only.
Error: XML document load failed for file: C:\ProgramData\VirtualizedApplications\Patch_working\{90140011-0066-0409-0000-0000000FF1CE}\descriptor.xml HResult: 0x1. OException caught while loading the descriptor xml

Error: (04/10/2014 04:54:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamscheduler.exe, version: 2.0.23.0, time stamp: 0x52f2947e
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0xa88
Faulting application start time: 0xmbamscheduler.exe0
Faulting application path: mbamscheduler.exe1
Faulting module path: mbamscheduler.exe2
Report Id: mbamscheduler.exe3

Error: (04/10/2014 04:54:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 2.1.9.0, time stamp: 0x530619b7
Faulting module name: mbamservice.exe, version: 2.1.9.0, time stamp: 0x530619b7
Exception code: 0x40000015
Fault offset: 0x0007d28a
Faulting process id: 0xb40
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3

Error: (04/08/2014 10:25:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/08/2014 08:45:46 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (04/08/2014 07:03:01 AM) (Source: MsiInstaller) (User: shawna-PC)
Description: Product: BlackBerry Device Software v5.0.0 for the BlackBerry 8520 smartphone -- Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry 8520.msi

Error: (04/08/2014 06:03:33 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485936


System errors:
=============
Error: (04/10/2014 04:55:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/10/2014 04:54:36 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.0.5 service failed to start due to the following error:
%%5

Error: (04/10/2014 04:54:18 AM) (Source: Service Control Manager) (User: )
Description: The Windows Live Family Safety Service service failed to start due to the following error:
%%1053

Error: (04/10/2014 04:54:18 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Live Family Safety Service service to connect.

Error: (04/10/2014 04:53:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:50:05 AM on ?4/?10/?2014 was unexpected.

Error: (04/09/2014 05:34:03 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater18.0.5 service failed to start due to the following error:
%%5

Error: (04/09/2014 05:24:43 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Error: (04/09/2014 01:51:12 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.

Error: (04/09/2014 01:50:32 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service failed to start due to the following error:
%%1053

Error: (04/09/2014 01:50:32 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IPsec Policy Agent service to connect.


Microsoft Office Sessions:
=========================
Error: (04/10/2014 07:02:18 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485946

Error: (04/10/2014 07:02:18 AM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x803D0006; CorrelationId: {AFD7604E-9060-4973-A622-29227FCC847B}

Error: (04/10/2014 05:05:27 AM) (Source: CVHSVC)(User: )
Description: Error: invalid descriptor, filepath = C:\ProgramData\VirtualizedApplications\Patch_working\{90140011-0066-0409-0000-0000000FF1CE}\descriptor.xml Type: 45::InvalidMetadataFile.

Error: (04/10/2014 05:05:27 AM) (Source: CVHSVC)(User: )
Description: Error: XML document load failed for file: C:\ProgramData\VirtualizedApplications\Patch_working\{90140011-0066-0409-0000-0000000FF1CE}\descriptor.xml HResult: 0x1. OException caught while loading the descriptor xml

Error: (04/10/2014 04:54:42 AM) (Source: Application Error)(User: )
Description: mbamscheduler.exe2.0.23.052f2947eMSVCR100.dll10.0.40219.3254df2be1e400000150008d6fda8801cf549a7592524fC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllc112c266-c08d-11e3-95c0-88ae1d9c556a

Error: (04/10/2014 04:54:42 AM) (Source: Application Error)(User: )
Description: mbamservice.exe2.1.9.0530619b7mbamservice.exe2.1.9.0530619b7400000150007d28ab4001cf549a77081aaaC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exec1129b56-c08d-11e3-95c0-88ae1d9c556a

Error: (04/08/2014 10:25:30 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (04/08/2014 08:45:46 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The server name or address could not be resolved

Error: (04/08/2014 07:03:01 AM) (Source: MsiInstaller)(User: shawna-PC)
Description: Product: BlackBerry Device Software v5.0.0 for the BlackBerry 8520 smartphone -- Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry 8520.msi(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (04/08/2014 06:03:33 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485936


=========================== Installed Programs ============================

18 Wheels of Steel - American Long Haul (Version: 2.2.0.95)
Acer Backup Manager (Version: 2.0.0.68)
Acer Crystal Eye webcam (Version: 1.0.4.2)
Acer ePower Management (Version: 5.00.3005)
Acer eRecovery Management (Version: 4.05.3013)
Acer Game Console
Acer Games (Version: 1.0.1.3)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.0707.2010)
Acer Updater (Version: 1.02.3001)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
AVG 2014 (Version: 14.0.3882)
AVG 2014 (Version: 14.0.4355)
AVG 2014 (Version: 2014.0.4355)
Backup Manager Basic (Version: 2.0.0.68)
Barnes & Noble Desktop Reader (Version: 2.5.1.21)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
BlackBerry Device Software v5.0.0 for the BlackBerry 8520 smartphone (Version: 5.0.0.822 (Platform 5.2.0.76))
Blackboard IM 4.1.0-C (Version: 4.1.0-C)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
Build-a-lot 2 (Version: 2.2.0.95)
CCleaner (Version: 4.07)
Chuzzle Deluxe (Version: 2.2.0.95)
CyberLink PowerDVD 9 (Version: 9.0.2829.50)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
Dropbox (Version: 2.4.11)
eBay Worldwide (Version: 2.1.0901)
ESET Online Scanner v3
eSobi v2 (Version: 2.0.4.000274)
ETDWare PS/2-x64 7.0.6.5_WHQL (Version: 7.0.6.5)
FATE (Version: 2.2.0.95)
Google Chrome (Version: 34.0.1847.116)
Google Earth (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
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Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1892)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
iTunes (Version: 11.1.5.5)
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Junk Mail filter update (Version: 15.4.3502.0922)
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Malwarebytes Anti-Malware version 2.00.0.1000 (Version: 2.00.0.1000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4551.1512)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
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Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
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MSVCRT (Version: 15.4.2862.0708)
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Office 15 Click-to-Run Localization Component (Version: 15.0.4551.1512)
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Plants vs. Zombies (Version: 2.2.0.95)
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Realtek High Definition Audio Driver (Version: 6.0.1.6151)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30121)
Shredder (Version: 2.0.8.3)
Speccy (Version: 1.25)
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Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
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Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
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Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
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Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
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Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 58%
Total physical RAM: 4025.98 MB
Available physical RAM: 1664.88 MB
Total Pagefile: 8050.14 MB
Available Pagefile: 6317.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.93 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:284.99 GB) (Free:213.57 GB) NTFS

========================= Users: ========================================

User accounts for \\SHAWNA-PC

admin                    Administrator            Guest                    
shawna                   


**** End of log ****
 



#8 noknojon

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Posted 10 April 2014 - 05:57 PM

Hi -

Not sure if you went down to Hard drives in your Speccy, but it shows a problem.

It reads "Status: Warning" then Temperature: 39 °C which is a good temperature reading.

 

Chris Cosgrove may be better to help you with this part of the problem, as I tend to do more software.

 

Just a small item, please reset the Hosts file back to the default automatically.

Click the link below, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard. 

http://go.microsoft.com/?linkid=9668866

 

Minor issues with Java (current update is 51)

 

And a minor issue with BlackBerry Software

BlackBerry Device Software v5.0.0 for the BlackBerry 8520 smartphone (Version: 5.0.0.822 (Platform 5.2.0.76))

 

The Hard Drive is the issue that I would look at mostly first -



#9 Chris Cosgrove

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Posted 10 April 2014 - 07:13 PM

When Noknojon came in, I left it until you had finished your discussion with him before I came back in. Following his remarks I have had a look at your hard drive in Speccy and, for comparison, my hard drives. I think he is right - your hard drive is on its way out.

 

If you look at the entry for 'Uncorrectable errors', towards the bottom of the SMART data, you will see the figure 'FFFF0001'. This is written in Hex and equates to a decimal number of 4.3 x10 ^9. This is a rather large number!  For comparison, the three hard drives I use for Windows on this computer have a total count of 0 (zero), and the only one that has a noticeable number is an old drive I recently installed just to play with Linux.

 

I would suggest that you back up your data - work, photos, music, whatever - to some external store as a matter of some urgency. DVDs, for example hold about 4.5 Gb each, memory sticks (thumb drives) upto 64 Gb, beyond that external hard drives go up to 2Tb+, and your data is the really valuable stuff on your computer. Then you are going to have to think about a new hard drive.

 

The problem here is that you almost certainly have a recovery partition on your hard drive to allow you to re-install Windows etc, but getting to use it is not going to be easy because you need it connected to your computer. One way I can think of is to create a Windows bootable repair disc, you can get instructions here :-

 

http://www.bleepingcomputer.com/tutorials/create-a-windows-system-repair-disc/

 

then put your old drive into a USB connected enclosure, boot using the repair disc and install from the recovery partition now in the USB enclosure. NOTE - I do not know if this will work.

 

The other way is just to do a complete fresh install. You have a valid Windows key and if you cannot get it off the sticker on your laptop you can get it from Speccy on your computer - click on the 'Operating system' section. This is edited out by Speccy in the version you published here. If you decide to go this route you will also need to re-install all your other applications so, particularly for any you have bought and downloaded, make sure you have the registration serials - this will save much aggro arguing about whether you have already paid for a license or not ! With the Windows serial, you can use any valid Windows disc of the same type - 64 bit Home Premium in your case, you will not have to buy a new copy, and if you can't borrow one you can download a legitimate copy from Digital River.

 

One other thing you will need to do before you install a new hard drive is go to the Acer web-site and download all the drivers for your model that you can find. You will need the chip set drivers, audio, video, graphics, ethernet (LAN) and wi-fi (WLAN) and burn them to a CD before you start the install of a new hard drive.

 

Chris Cosgrove



#10 shawnaray

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Posted 11 April 2014 - 05:02 AM

Oh no! I sure did not think that was my problem. Which storage device would you recemmond that I use to back up my stuff? Can you tell how many gb it going to take in order to back it up? I have a disk to recover my windows but how can I tell if I can install windows from it? I made it myself a few years ago and I don't remember. Is it possible that I could back up my computer and make a copy of my recovery partition to an online backup? I dread this! I need this computer so much!! I just want to tell you both thanks for helping me out. I really do appericate it greatly. Shawna



#11 Chris Cosgrove

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Posted 11 April 2014 - 06:42 PM

I have had another look at your Speccy data and things may not be as as as I feared at first. Yes, I think your hard drive is at some risk of failing and you really should have your data backed up in any case. As I said, how you do it doesn't matter too much so long as you have it somewhere else than on one hard drive.  You don't have much occupied space on that drive - a total of 70 Gb or so - so a 64Gb memory stick (or two 32Gb sticks, whatever is cheapest) would be an adequate solution.

 

You are hearing the voice of experience - two weeks ago I wiped out a 500Gb drive through a combination of stupidity, laziness and carelessness! Happily, thanks to back-ups and recovery software all I lost permanently was a few recent photos and my music collection. I am not too worried about my music - it's more of an annoyance - but all my photos, about 50Gb, were backed up except for the most recent ones.

 

However I have looked at your MiniToolBox report and a couple of things strike me that may be causing at least some of your problems.

 

You seem to have three instances of the AVG software installed, they could be conflicting with each other. I would suggest uninstalling all three and then re-installing it. You will need to go to the AVG web-site to download their uninstall tool. You need this to fully uninstall it.

 

Also, unless you are using an Apple Air printer, uninstall the Bonjour service. It is bundled with the iTunes software but is only needed for an Air printer.

 

Back up your data in any case, but try these uninstalls / re-install before you rush out and buy a new drive.

 

Chris Cosgrove



#12 shawnaray

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Posted 13 April 2014 - 12:08 PM

Ok I will try that and let you know how things go. Thanks you






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