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Slow laptop

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#1 JessB82


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Posted 08 April 2014 - 01:05 PM



I was wondering if someone would be able to help me with a problem that I'm having with my laptop.  For the last couple of months whenever I turn it on the start up takes quite a long time (approx 10 mins).  Then, when I do try to open a program it blue screens on me and restarts.  The second time it starts it always works fine but is slower than it used to be.


I have run virus scans and boot scans but they are showing that I do not have a virus.  I am currently using avast anti-virus and operate on Windows 7.


Does anyone have any suggestions please?


Thanks,  Jess

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#2 Sirawit


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Posted 09 April 2014 - 02:40 AM

Hi JessB82 and welcome to BleepingComputer! :)
Let's diagnose your Bluescreen first.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thank you.

If I don't reply back to you in 2 days, feel free to send me a PM.


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