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Vista desktop not developing...


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#1 Gordon C

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Posted 08 April 2014 - 11:31 AM

This was brought to me by a friend who thought the HDD had died. Turns out it was infected with a rogue antivirus that apparently had issues with it's own installation.

 

Regardless of the boot type (normal, safe mode, safe mode w/net, safe mode w/prompt) the box boots to a plain gray screen with a working cursor but no targets for it. The desktop never develops and neither is the user presented with the expected hijacking info. The three-finger-salute (CTRL.ALT.DEL) has apparently been disabled. Booting with usb media works but the network adapters have apparently been shut down so something like hitman kickstart doesn't function.

 

I only figured out what was on it by removing the HDD and used MSE on a clean box to scan it and remove the rogue and it's attendant trojan downloaders.

 

Any ideas how to work around this? My rocket science isn't launching at present.



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#2 noknojon

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Posted 13 April 2014 - 08:36 PM


Turns out it was infected with a rogue antivirus that apparently had issues with it's own installation.

Hello -

Below may be one reason why you did not get any answers to the question earlier -

 

Just a quick question re your quoted line above - Please treat this as serious, and not being silly at all.

If you are not able to access the HDD or the desktop / programs, how did you decide that it was a Rogue Infection, and not a Failing HDD, or any other related problem ??

 

Please Fully read and follow the instructions in the Preparation Guide starting at Step #6.

 

If you are unable to complete any step, please post the topic and leave a full description of your problems

 

When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

 

 Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.

 

 If Help Bot responds to your topic, please follow his Step #1 so the team will be notified.

 

 After doing this, please reply back in this thread with a link to the new topic so we can close this one.


Edited by noknojon, 13 April 2014 - 10:44 PM.


#3 Gordon C

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Posted 14 April 2014 - 09:18 AM


I only figured out what was on it by removing the HDD and used MSE on a clean box to scan it and remove the rogue and it's attendant trojan downloaders.

There is usually a point in the process where I decide to save the users profile info and I scan the drive first to make sure no infected components are being brought forward. In this particular case, it also gave me the opportunity to discover that their Norton-360 subscription expired the middle of last month. Operation of the drive while it was attached to another PC was normal in all respects. These things together elevate infection to higher probable cause than hardware failure.

 

Appreciate you getting back to me, but I've pretty much decided this unit is bricked. Having saved the user profile info, now will just pursue a factory restore. Thanks anyway.


Edited by Gordon C, 14 April 2014 - 03:48 PM.





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