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My browser (IE) keeps being hijacked


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25 replies to this topic

#1 Mikey10029

Mikey10029

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  • 14 posts
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  •  
  • Local time:11:33 PM

Posted 08 April 2014 - 06:10 AM

I am using Vista - I have Norton anitvirus, but in the last couple of weeks somehow my IE browser has been infected with something which regularly hijacks the browser, and redirects it to other sites.

I also keeo getting pop -up ads on my pc, although I have a pop-up blocker.

 

I've run the Norton antivirus, and Ad-aware and Spyboot - none report any problems.

 

I tried to enable  the firewall was  - it is turned off (I think I may have disabled it when I installed Norton, but to be honest I can't remember). I got a message saying "Due to an unidentified problem, Windows cannot display firewall settings"

 

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16450  BrowserJavaVersion: 10.51.2
Run by Mike at 11:38:14 on 2014-04-08
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\Dwm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareService.exe
C:\Program Files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Jotzey\updateJotzey.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Jotzey\bin\utilJotzey.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\RUNDLL32.EXE
C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe
C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Trend Micro\Browser Guard\BGUI.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Program Files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Trend Micro\Browser Guard\tmiegsrv.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Google\Update\1.3.22.5\GoogleCrashHandler.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\rundll32.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://uk.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
uSearch Bar = Preserve
mStart Page = about:blank
uSearchAssistant = hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=ds&q={searchTerms}&installDate={installDate}
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
mWinlogon: Userinit = c:\windows\system32\userinit.exe
BHO: saveron: {09B6E669-681E-36DD-49C9-83778F884245} - c:\programdata\saveron\U3s.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\20.4.0.40\coieplg.dll
BHO: Jotzey: {63a20a19-b1e6-4355-ab4c-28553af40ca2} - c:\program files\jotzey\Jotzeybho.dll
BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\lavasoft\adaware securesearch toolbar\adawareDx.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\20.4.0.40\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: {9F3209E2-334B-41E9-B09C-703F398742E7} - <orphaned>
BHO: CBrowserHelperObject Object: {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: TMIEGBHO Class: {F1AD4A42-BA52-47BC-89DF-3F68F24C017F} - c:\program files\trend micro\browser guard\TMAMS.dll
BHO: Adblock Plus for IE Browser Helper Object: {FFCB3198-32F3-4E8B-9539-4324694ED664} - c:\program files\adblock plus for ie\AdblockPlus32.dll
TB: vShare Plugin: {043C5167-00BB-4324-AF7E-62013FAEDACF} -
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\20.4.0.40\coieplg.dll
TB: vShare Plugin: {043C5167-00BB-4324-AF7E-62013FAEDACF} -
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\20.4.0.40\coieplg.dll
TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\lavasoft\adaware securesearch toolbar\adawareDx.dll
TB: TMBGBAR TOOLBAR: {C8137A8D-415D-450C-A1B1-D0C519D45296} - c:\program files\trend micro\browser guard\tmieg.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Google Update] "c:\users\mike\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [NTRedirect] c:\windows\system32\rundll32.exe "c:\users\mike\appdata\roaming\babsolution\shared\EnhancedNT.dll",Run
uRun: [i9JWlqEmnokG0JdMvZpTOJgm3w==] "c:\users\mike\appdata\roaming\htc\database\autoconv.exe"
uRunOnce: [Application Restart #1] c:\program files\google\chrome\application\chrome.exe  --flag-switches-begin --flag-switches-end --restore-last-session http://sitedirector.symantec.com/932743328/?ssdcat=264&spskup=12811034&spskum=21171898&spefsku=12755689&psn=VJ3DJBFXC3HJ&plang=sym:EN&oslang=iso:ENG&displang=iso3:ENG&oslocale=iso:GBR&displocale=iso3:GBR&vendid=&vendtag=&env=prod&action=login&product=Norton%20Internet%20Security&version=19.9.0.9&layouttype=ESD&buildname=Retail&heartbeatID=602d959e-15bc-4b9b-8800-e1ee1a3e4d9d&plid=2&plgid=2&skup=12811034&skum=21171898&skuf=12755689&endpointid=%7B602d959e-15bc-4b9b-8800-e1ee1a3e4d9d%7D&partnerid=&lic_type=16&lic_attr=21156882&osvers=6.0&os=windows
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [QuickSet] c:\program files\dell\quickset\QuickSet.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ServiceManager.exe] "c:\program files\virgin media\service manager\ServiceManager.exe" /AUTORUN
mRun: [HTC Sync Loader] "c:\program files\htc\htc sync 3.0\htcUPCTLoader.exe" -startup
mRun: [Search Protection] c:\programdata\search protection\SearchProtection.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Ad-Aware Browsing Protection] "c:\programdata\ad-aware browsing protection\adawarebp.exe"
mRun: [AdAwareTray] "c:\program files\lavasoft\ad-aware antivirus\ad-aware antivirus\11.1.5354.0\AdAwareTray.exe"
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [Trend Micro Browser Guard] "c:\program files\trend micro\browser guard\BGUI.EXE"
StartupFolder: c:\users\mike\appdata\roaming\micros~1\windows\startm~1\programs\startup\bbcipl~1.lnk - c:\program files\bbc iplayer desktop\BBC iPlayer Desktop.exe
StartupFolder: c:\users\mike\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\mike\appdata\roaming\micros~1\windows\startm~1\programs\startup\pdanet~1.lnk - c:\program files\pdanet for android\PdaNetPC.exe
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {95B5D20C-BD31-4489-8ABF-F8C8BE748463} - hxxp://zone.msn.com/bingame/zpagames/zpa_hrtz.cab99160.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://uhvpn.herts.ac.uk/dana-cached/sc/JuniperSetupClient.cab
TCP: NameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{6567B72B-B4FD-474B-A476-1426941ABB6F} : DHCPNameServer = 192.168.42.129
TCP: Interfaces\{BB17CFFB-AB94-49B7-8ACB-3D030F891D6D} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{C51CA684-507A-45C2-8C1D-321DEFCC1B4B} : DHCPNameServer = 192.168.42.129
TCP: Interfaces\{DE50E2A2-ACA0-411E-B5FC-7320A6728C26} : DHCPNameServer = 194.168.4.100 194.168.8.100
Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - c:\program files\tiscali\tiscali internet\dlls\tiscalifilter.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: vsharechrome - {3F3A4B8A-86FC-43A4-BB00-6D7EBE9D4484} -
AppInit_DLLs= c:\progra~1\searchprotect\searchprotect\bin\SPVC32Loader.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\33.0.1750.146\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ukalq9sc.default\
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=hp&installDate=01/02/2014
FF - prefs.js: keyword.URL - hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=ds&installDate=01/02/2014&q=
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.1.1.2\ipsff\components\IPSFF3.dll
FF - component: c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ukalq9sc.default\extensions\{5393b27c-e4f5-4d96-a350-009ca57b77ac}\components\SmartbarFireFoxRemotePlugin_20.dll
FF - component: c:\users\mike\appdata\roaming\mozilla\firefox\profiles\ukalq9sc.default\extensions\{5393b27c-e4f5-4d96-a350-009ca57b77ac}\components\SmartbarFireFoxRemotePlugin_21.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dll
FF - plugin: c:\program files\google\update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\npjpi170_51.dll
FF - plugin: c:\program files\java\jre7\bin\npoji610.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
FF - plugin: c:\program files\veetle\vlcbroadcast\npvbp.dll
FF - plugin: c:\program files\virgin media\service manager\nprpspa.dll
FF - plugin: c:\users\mike\appdata\local\google\update\1.3.22.5\npGoogleUpdate3.dll
FF - plugin: c:\users\mike\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\mike\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\users\mike\appdata\roaming\mozilla\plugins\npo1d.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_12_0_0_44.dll
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2014-04-06 13:49:10 -------- d-----w- c:\program files\Adblock Plus for IE
2014-04-06 13:49:03 -------- d-----w- c:\programdata\Package Cache
2014-04-06 13:31:46 -------- d-----w- c:\program files\Jotzey
2014-04-06 13:30:07 -------- d-----w- c:\program files\Browser Hijack Recover
2014-04-06 13:29:58 -------- d-----w- c:\program files\SearchProtect
2014-04-06 13:24:53 -------- d-----w- c:\users\mike\appdata\local\Browser Guard
2014-03-31 13:34:25 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-31 13:34:25 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-03-31 12:15:16 -------- d-----w- C:\AdwCleaner
2014-03-30 13:06:37 61440 ----a-w- c:\windows\system32\aestaren.dll
2014-03-30 13:06:37 380928 ----a-w- c:\windows\system32\aestecap.dll
2014-03-30 13:06:37 139776 ----a-w- c:\windows\system32\aestacap.dll
2014-03-30 13:06:36 536576 ----a-w- c:\windows\system32\idtmini1.exe
2014-03-30 13:06:36 47104 ----a-w- c:\windows\system32\ctppld.dll
2014-03-30 13:06:36 3350528 ----a-w- c:\windows\system32\stlang.dll
2014-03-30 13:06:35 12460124 ----a-w- c:\windows\system32\idtcpl.cpl
2014-03-30 13:03:43 527360 ------w- c:\windows\system32\stapi32.dll
2014-03-30 13:02:17 524288 ----a-w- c:\windows\system32\ctapo32.dll
2014-03-30 13:02:14 86016 ----a-w- c:\windows\system32\AESTCom.dll
2014-03-30 13:02:11 -------- d-----w- c:\windows\system32\SRSLabs
2014-03-30 13:00:39 175616 ----a-w- c:\windows\system32\st326272.dll
2014-03-19 16:13:06 -------- d-----w- c:\users\mike\appdata\local\appkswme
2014-03-15 16:35:26 -------- d-----w- c:\users\mike\appdata\local\adawarebp
2014-03-15 16:35:16 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection
2014-03-15 16:34:52 -------- d-----w- c:\users\mike\appdata\roaming\SecureSearch
2014-03-15 16:34:42 -------- d-----w- c:\program files\Lavasoft
2014-03-15 16:33:03 -------- d-----w- c:\program files\common files\Lavasoft
2014-03-13 07:35:02 -------- d-----w- c:\programdata\30540f868a860d5d
2014-03-13 07:34:56 -------- d-----w- c:\programdata\saveron
.
==================== Find3M  ====================
.
2012-08-25 06:59:07 93922304 ----a-w- c:\program files\HTC Sync Manager.msi
2009-01-02 09:23:18 23804784 ----a-w- c:\program files\aaw2008.exe
2008-12-31 08:17:05 54157776 ----a-w- c:\program files\avg_free_stf_en_8_176a1400.exe
2008-01-02 10:38:40 13441536 ----a-w- c:\program files\gs854w64.exe
2008-01-02 10:37:48 12972544 ----a-w- c:\program files\gs854w32.exe
.
============= FINISH: 11:39:45.06 ===============
 

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
.
==== Disk Partitions =========================
.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Ad-Aware Antivirus
Ad-Aware Security Add-on
AdAwareInstaller
AdAwareUpdater
Adblock Plus for IE
Adblock Plus for IE (32-bit)
Adobe AIR
Adobe Flash Player 12 ActiveX
Adobe Flash Player 12 Plugin
Adobe Reader 9.5.5
AFPL Ghostscript 8.54
AFPL Ghostscript Fonts
AntimalwareEngine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Browser Address Error Redirector
Browser Guard v3.0
CCDOps5
CCleaner
Chatango Message Catcher
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Dell-eBay
Dell Best of Web
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell Touchpad
Dell Wireless WLAN Card Utility
Driver Manager
EDocs
EPSON-Drucker-Software
ESET Online Scanner v3
Extended Update
FLV Player
Fotoinsight Designer
Google Chrome
Google Desktop
Google Earth
Google Talk Plugin
Google Update Helper
GoToAssist 8.0.0.514
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HTC BMP USB Driver
HTC Driver Installer
HTC Sync
IDT Audio
Internet From BT
iPhone Configuration Utility
IrfanView (remove only)
iTunes
Java 7 Update 51
Java Auto Updater
Java™ 6 Update 31
JavaFX 2.1.1
Jotzey
Juniper Networks Network Connect 7.1.0
Juniper Networks, Inc. Setup Client
Lizardlink 3.0.0
MATLAB Student R2009a
MaxIm DL V5
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4.5
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MobileMe Control Panel
Mozilla Firefox (3.0.7)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
Norton Internet Security
OGA Notifier 2.0.0048.0
PdaNet for Android 3.00
PhotoMate Combo
PowerDVD
QuickSet
QuickTime
RegiStax 6
RegiStax 6.1.0.8 update
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Safari
saveron
SBIG 64 Bit Driver Checker
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition
Snap.Do Engine
SopCast 2.0.4
Speed Analysis 2
Spybot - Search & Destroy
Stellarium 0.11.4
Tiscali Internet
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
USB MultiMediaCard Reader
Veetle TV 0.9.18
Video Performer
Virgin Media Service Manager 4.1.18
VLC media player 1.0.1
vShare Plugin
Vuze
.
==== End Of File ===========================
 

 

Thanks very much in advance for any help you are able to give me.

 

 

Mike

 

 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
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  • Local time:06:33 PM

Posted 08 April 2014 - 08:12 AM


Hello Mikey10029

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Mikey10029

Mikey10029
  • Topic Starter

  • Members
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  • Local time:11:33 PM

Posted 08 April 2014 - 09:06 AM

Hi Gringo,

 

Thanks for your assistance.

 

I have run the two programmes - AdwCleaner and Junkware Removal Tool and am copying the two logs below. A couple of points:

Firstly, you said to shut down my protection software. Well, I am not very computer literate - I went into Norton, but couldn't find out how to turn it off. I didn't want to uninstall i, so I ran the two programmes with it on.

 

Secondly, I have used my pc for about 10 mins since running the programmes, and so far...... no hijacking. I'll keep using over the next couple of hours, and if it does get hijacked in that time I'll post again on here.

 

Thanks once again

 

Mike

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows Vista ™ Home Premium x86
Ran by Mike on 08/04/2014 at 14:46:57.62
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\adawarebp
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4B2468513CA2D6943A1A233CD3F88CE7
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{09B6E669-681E-36DD-49C9-83778F884245}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{09B6E669-681E-36DD-49C9-83778F884245}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{09B6E669-681E-36DD-49C9-83778F884245}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Mike\Local Settings\Application Data\adawarebp"

 

~~~ FireFox

Successfully deleted: [Folder] C:\Users\Mike\AppData\Roaming\mozilla\firefox\profiles\ukalq9sc.default\extensions\staged

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 08/04/2014 at 14:51:12.25
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

# AdwCleaner v3.023 - Report created 08/04/2014 at 14:35:14
# Updated 01/04/2014 by Xplode
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# Username : Mike - MIKE-PC
# Running from : C:\Users\Mike\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : CltMngSvc

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\SearchProtect
File Deleted : C:\Users\Mike\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage
File Deleted : C:\Users\Mike\AppData\Local\Google\Chrome\user data\default\local storage\hxxp_pricegong.conduitapps.com_0.localstorage-journal
File Deleted : C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage
File Deleted : C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal

***** [ Shortcuts ] *****

Shortcut Disinfected : C:\Users\Mike\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Search.lnk

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\dgjkhjdcljddbedokogakmmdjgnbeanf
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jainjonnknhmbbkibcbmhihbopigapdm
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{30045A8F-F2FC-4B71-A7D1-9BE19625C617}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{30045A8F-F2FC-4B71-A7D1-9BE19625C617}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{672AEBEA-99E1-431B-9357-2D7E1F073A9D}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{628A1C9B-50C4-42AD-B646-A3DFC4FF10F6}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{672AEBEA-99E1-431B-9357-2D7E1F073A9D}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{77120EE1-6819-4685-BD8F-4261732DB2B2}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{628A1C9B-50C4-42AD-B646-A3DFC4FF10F6}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{77120EE1-6819-4685-BD8F-4261732DB2B2}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{943EA5E7-279B-44B2-ACFC-EE6BC86A4517}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{943EA5E7-279B-44B2-ACFC-EE6BC86A4517}
Key Deleted : HKCU\Software\Classes\iLivid.torrent
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [BrowserMngrDefaultScope]
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [NTRedirect]
Key Deleted : HKLM\SOFTWARE\Classes\*\shell\filescout
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\AddonsFramework.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ButtonSite.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHost.DLL
Key Deleted : HKLM\SOFTWARE\Classes\b
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\vsharechrome
Key Deleted : HKLM\SOFTWARE\Classes\Speed Analysis 2.BackgroundHostObject
Key Deleted : HKLM\SOFTWARE\Classes\Speed Analysis 2.BackgroundHostObject.1
Key Deleted : HKLM\SOFTWARE\Classes\vShare.IMedixProtocol
Key Deleted : HKLM\SOFTWARE\Classes\vShare.IMedixProtocol.1
Key Deleted : HKLM\SOFTWARE\Classes\vShare.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\vShare.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\vShare.ScriptHelpers
Key Deleted : HKLM\SOFTWARE\Classes\vShare.ScriptHelpers.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Search Protection]
Key Deleted : HKCU\Software\5d538a8bb46eec10
Key Deleted : HKLM\SOFTWARE\5d538a8bb46eec10
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{18B9B16E-716F-43DF-A6AD-512C7D2EB983}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{19975B78-1907-4DD6-A437-4C48120F46A4}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{35C1605E-438B-4D64-AAB1-8885F097A9B1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{562B9316-C08A-444A-9482-62080DD851AE}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{562B9317-C08A-444A-9482-62080DD851AE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18DBB6CE-3148-4FEC-B481-103CB3290427}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3B7599DF-3D5D-4EF5-BF51-9C2EDA788E83}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3F3A4B8A-86FC-43A4-BB00-6D7EBE9D4484}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AF175732-0D59-716D-F757-9F1492D808D9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EB93AADE-9884-47F0-AA9D-0920E1D1203F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EB9E4CDF-B007-450C-B0AF-B66467C3D6E0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F63AAEDC-3602-49EF-AA45-262380A98980}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{045F91B3-695F-423A-98C7-8DE3C47AA020}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1348BD1B-C32A-41A7-9BD4-5377AA1AB925}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{17F7D2B4-126F-4567-9FDB-563C2D907A92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{20ED5AF7-D9C4-409E-9EB3-D2A44A77FB6D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{395AFE6E-8308-48DB-89BE-ED5F4AA3D3EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{43969E3F-3E7C-4911-A8F1-79C6CA6AC731}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{43B390F0-6BA2-45CA-ABF2-5DB0CEE9B49D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{94CADA2E-1D3F-419F-8A3D-06C58EDF53C8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E52EB8B-8DD9-4605-AD36-D352BCD482F2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A1440EC3-F0FA-407A-B811-DE6668C06D29}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9A84AD0-5777-46FD-8B8F-1EBD06750FBC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C1995F88-1C7F-40D7-B0FA-6F107F6308B8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C815E3DA-0823-49B0-9270-D1771D58B317}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E4A994B0-5550-4680-A4C6-B9470B888069}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FD8F79A0-D2E2-4FA2-AEAF-393EAC8064F7}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3E315C81-442B-431C-AEC8-ED189699EC24}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{81B7413C-F330-42D5-9CFC-0ECDF03D8C37}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A0EE0278-2986-4E5A-884E-A3BF0357E476}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{BB30FEA7-5866-406A-B47D-FB69E1AF8FD7}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3B7599DF-3D5D-4EF5-BF51-9C2EDA788E83}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6C97A91E-4524-4019-86AF-2AA2D567BF5C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{006EE092-9658-4FD6-BD8E-A21A348E59F5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{043C5167-00BB-4324-AF7E-62013FAEDACF}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{6C97A91E-4524-4019-86AF-2AA2D567BF5C}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{043C5167-00BB-4324-AF7E-62013FAEDACF}]
Key Deleted : HKCU\Software\BrowserMngr
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\filescout
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Lizardlink
Key Deleted : HKCU\Software\Microsoft\Babylon
Key Deleted : HKCU\Software\performersoft llc
Key Deleted : HKCU\Software\PerformerSoft
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\vShare
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\adawaretb
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\adawaretb
Key Deleted : HKLM\Software\BrowserMngr
Key Deleted : HKLM\Software\Lizardlink
Key Deleted : HKLM\Software\PerformerSoft
Key Deleted : HKLM\Software\Toolbar Cleaner
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\FLV Player
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\adawaretb
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Lizardlink
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Speed Analysis 2
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Toolbar Cleaner
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\vShare
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\adawaretb
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\FLV Player
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Lizardlink
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\MyPC Backup
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\PC Performer_is1
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SearchProtect
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Speed Analysis 2
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\vShare
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Wajam
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3192AA38321C641458DBDAF83979D193

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16450

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [Default_Search_URL]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Search [SearchAssistant]
Setting Restored : HKCU\Software\Microsoft\Internet Explorer\SearchUrl [Default]

-\\ Mozilla Firefox v3.0.7 (en-GB)

[ File : C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\prefs.js ]

Line Deleted : user_pref("browser.newtab.url", "hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=nt&installDate=01/02/2014");
Line Deleted : user_pref("browser.search.selectedEngine", "Web Search");
Line Deleted : user_pref("browser.startup.homepage", "hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=hp&installDate=01/02/2014");
Line Deleted : user_pref("extensions.BabylonToolbar.admin", false);
Line Deleted : user_pref("extensions.BabylonToolbar.aflt", "babsst");
Line Deleted : user_pref("extensions.BabylonToolbar.autoRvrt", "false");
Line Deleted : user_pref("extensions.BabylonToolbar.dfltLng", "en");
Line Deleted : user_pref("extensions.BabylonToolbar.excTlbr", false);
Line Deleted : user_pref("extensions.BabylonToolbar.id", "6edb0b0a00000000000000225f49265c");
Line Deleted : user_pref("extensions.BabylonToolbar.instlDay", "15566");
Line Deleted : user_pref("extensions.BabylonToolbar.instlRef", "sst");
Line Deleted : user_pref("extensions.BabylonToolbar.prdct", "BabylonToolbar");
Line Deleted : user_pref("extensions.BabylonToolbar.prtnrId", "babylon");
Line Deleted : user_pref("extensions.BabylonToolbar.tlbrId", "base");
Line Deleted : user_pref("extensions.BabylonToolbar.tlbrSrchUrl", "hxxp://www.google.com/search?babsrc=TB_ggl&q=");
Line Deleted : user_pref("extensions.BabylonToolbar.vrsn", "1.6.4.6");
Line Deleted : user_pref("extensions.BabylonToolbar.vrsni", "1.6.4.6");
Line Deleted : user_pref("extensions.BabylonToolbar_i.babExt", "");
Line Deleted : user_pref("extensions.BabylonToolbar_i.babTrack", "affID=112555&tt=120812_bandext_3312_2");
Line Deleted : user_pref("extensions.BabylonToolbar_i.newTab", false);
Line Deleted : user_pref("extensions.BabylonToolbar_i.smplGrp", "none");
Line Deleted : user_pref("extensions.BabylonToolbar_i.srcExt", "ss");
Line Deleted : user_pref("extensions.BabylonToolbar_i.vrsnTs", "1.6.4.610:01:42");
Line Deleted : user_pref("extensions.delta.admin", false);
Line Deleted : user_pref("extensions.delta.aflt", "babsst");
Line Deleted : user_pref("extensions.delta.appId", "{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}");
Line Deleted : user_pref("extensions.delta.autoRvrt", "false");
Line Deleted : user_pref("extensions.delta.dfltLng", "en");
Line Deleted : user_pref("extensions.delta.excTlbr", false);
Line Deleted : user_pref("extensions.delta.ffxUnstlRst", true);
Line Deleted : user_pref("extensions.delta.id", "6edb0b0a00000000000000ff78f60a87");
Line Deleted : user_pref("extensions.delta.instlDay", "15935");
Line Deleted : user_pref("extensions.delta.instlRef", "sst");
Line Deleted : user_pref("extensions.delta.newTab", false);
Line Deleted : user_pref("extensions.delta.prdct", "delta");
Line Deleted : user_pref("extensions.delta.prtnrId", "delta");
Line Deleted : user_pref("extensions.delta.rvrt", "false");
Line Deleted : user_pref("extensions.delta.smplGrp", "none");
Line Deleted : user_pref("extensions.delta.tlbrId", "base");
Line Deleted : user_pref("extensions.delta.tlbrSrchUrl", "");
Line Deleted : user_pref("extensions.delta.vrsn", "1.8.24.5");
Line Deleted : user_pref("extensions.delta.vrsnTs", "1.8.24.515:25:39");
Line Deleted : user_pref("extensions.delta.vrsni", "1.8.24.5");
Line Deleted : user_pref("extensions.delta_i.babExt", "");
Line Deleted : user_pref("extensions.delta_i.babTrack", "affID=119982&tsp=4978");
Line Deleted : user_pref("extensions.delta_i.srcExt", "ss");
Line Deleted : user_pref("extensions.vshare@toolbar.update.enabled", false);
Line Deleted : user_pref("extensions.wajam.firstrun", "false");
Line Deleted : user_pref("extensions.wajam.trace_log", "1376838261135 - readUniqueId - 64 bits - Error Message: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIWindowsRegKey.readStringValue]\n1376[...]
Line Deleted : user_pref("extensions.wajam.version", "1.26");
Line Deleted : user_pref("keyword.URL", "hxxp://feed.snapdo.com/?publisher=Tuguu&dpid=TuguuTU&co=GB&userid=5393b27c-e4f5-4d96-a350-009ca57b77ac&searchtype=ds&installDate=01/02/2014&q=");

-\\ Google Chrome v33.0.1750.146

[ File : C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [20492 octets] - [31/03/2014 13:15:21]
AdwCleaner[R1].txt - [17132 octets] - [08/04/2014 14:34:15]
AdwCleaner[S0].txt - [4677 octets] - [31/03/2014 13:16:19]
AdwCleaner[S1].txt - [16632 octets] - [08/04/2014 14:35:14]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [16693 octets] ##########



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
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  • Local time:06:33 PM

Posted 08 April 2014 - 10:50 AM


Hello Mikey10029

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 Mikey10029

Mikey10029
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:11:33 PM

Posted 08 April 2014 - 11:41 AM

Hello Gringo,

 

Thanks so much for your prompt replies. I've run Combofix and the log is below.

 

I've been using my pc for a couple of hours, and so far, no problems. The browser hasn't been hijacked once! Before you got involved, there would have been mulltiple instances of it.

 

ComboFix 14-04-08.01 - Mike 08/04/2014  17:18:36.1.2 - x86
Running from: c:\users\Mike\Downloads\ComboFix.exe
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
c:\program files\aaw2008.exe
c:\program files\avg_free_stf_en_8_176a1400.exe
c:\program files\Program Files
c:\program files\Program Files\Common Files\Adobe\Color\ACE1Cache.lst
c:\program files\Program Files\Common Files\Adobe\TypeSpt\AdobeFnt.lst
c:\program files\Program Files\Common Files\Adobe\Workflow\Options.txt
c:\users\Mike\AppData\Local\bvxtskas.log
c:\users\Mike\AppData\Local\fuiexumw.log
c:\users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Jotzey_iels
.
.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Legacy_MICORSOFT_WINDOWS_SERVICE
.
.
(((((((((((((((((((((((((   Files Created from 2014-03-08 to 2014-04-08  )))))))))))))))))))))))))))))))
.
.
2014-04-08 16:25 . 2014-04-08 16:25 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-04-08 14:06 . 2014-04-08 16:00 -------- d-----w- c:\users\Mike\AppData\Local\adawarebp
2014-04-08 13:46 . 2014-04-08 13:46 -------- d-----w- c:\windows\ERUNT
2014-04-06 13:49 . 2014-04-08 09:59 -------- d-----w- c:\program files\Adblock Plus for IE
2014-04-06 13:49 . 2014-04-06 13:49 -------- d-----w- c:\programdata\Package Cache
2014-04-06 13:31 . 2014-04-08 08:20 -------- d-----w- c:\program files\Jotzey
2014-04-06 13:30 . 2014-04-06 13:32 -------- d-----w- c:\program files\Browser Hijack Recover
2014-04-06 13:24 . 2014-04-06 13:30 -------- d-----w- c:\users\Mike\AppData\Local\Browser Guard
2014-03-31 13:34 . 2014-03-31 13:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-31 13:34 . 2014-03-31 13:45 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-03-31 12:15 . 2014-04-08 13:35 -------- d-----w- C:\AdwCleaner
2014-03-30 13:06 . 2010-01-12 01:01 139776 ----a-w- c:\windows\system32\aestacap.dll
2014-03-30 13:06 . 2009-10-09 23:45 380928 ----a-w- c:\windows\system32\aestecap.dll
2014-03-30 13:06 . 2009-03-03 00:57 61440 ----a-w- c:\windows\system32\aestaren.dll
2014-03-30 13:06 . 2010-02-26 01:03 536576 ----a-w- c:\windows\system32\idtmini1.exe
2014-03-30 13:06 . 2010-02-26 01:03 3350528 ----a-w- c:\windows\system32\stlang.dll
2014-03-30 13:06 . 2009-05-13 02:26 47104 ----a-w- c:\windows\system32\ctppld.dll
2014-03-30 13:06 . 2010-02-26 01:03 12460124 ----a-w- c:\windows\system32\idtcpl.cpl
2014-03-30 13:03 . 2010-02-26 01:03 527360 ------w- c:\windows\system32\stapi32.dll
2014-03-30 13:02 . 2010-01-20 14:55 524288 ----a-w- c:\windows\system32\ctapo32.dll
2014-03-30 13:02 . 2009-03-03 00:47 86016 ----a-w- c:\windows\system32\AESTCom.dll
2014-03-30 13:02 . 2014-03-30 13:02 -------- d-----w- c:\windows\system32\SRSLabs
2014-03-30 13:00 . 2010-02-26 01:03 175616 ----a-w- c:\windows\system32\st326272.dll
2014-03-19 16:13 . 2014-03-30 10:51 -------- d-----w- c:\users\Mike\AppData\Local\appkswme
2014-03-15 16:35 . 2014-03-15 16:35 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection
2014-03-15 16:34 . 2014-03-15 16:34 -------- d-----w- c:\users\Mike\AppData\Roaming\SecureSearch
2014-03-15 16:34 . 2014-04-08 16:14 -------- d-----w- c:\program files\Lavasoft
2014-03-15 16:32 . 2014-03-15 16:32 -------- d-----w- c:\programdata\Lavasoft
2014-03-13 07:35 . 2014-03-13 07:35 -------- d-----w- c:\programdata\30540f868a860d5d
2014-03-13 07:34 . 2014-03-13 07:35 -------- d-----w- c:\programdata\saveron
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-25 06:59 . 2012-08-25 06:59 93922304 ----a-w- c:\program files\HTC Sync Manager.msi
2008-01-02 10:38 . 2009-01-01 15:25 13441536 ----a-w- c:\program files\gs854w64.exe
2008-01-02 10:37 . 2009-01-01 15:25 12972544 ----a-w- c:\program files\gs854w32.exe
2010-07-07 13:19 . 2009-03-11 21:55 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-09-04 200704]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-05-07 178712]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-07 30192]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-10-04 206064]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-09-08 47904]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-24 421160]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2013-05-08 41056]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"ServiceManager.exe"="c:\program files\Virgin Media\Service Manager\ServiceManager.exe" [2012-03-07 10208568]
"HTC Sync Loader"="c:\program files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" [2012-09-25 655360]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
"Ad-Aware Browsing Protection"="c:\programdata\Ad-Aware Browsing Protection\adawarebp.exe" [2013-09-27 559696]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
"Trend Micro Browser Guard"="c:\program files\Trend Micro\Browser Guard\BGUI.EXE" [2011-02-25 787984]
.
c:\users\Mike\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
PdaNet Desktop.lnk - c:\program files\PdaNet for Android\PdaNetPC.exe [2013-1-3 477736]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ServicepointService]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\aestsrv.exe [2009-03-03 81920]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - IPNAT
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ    FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-08 17:40 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.146\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-03-31 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-31 13:45]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-08-10 10:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-08-10 10:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3766793038-3289115980-239376809-1000Core.job
- c:\users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-10 16:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3766793038-3289115980-239376809-1000UA.job
- c:\users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-10 16:49]
.
.
------- Supplementary Scan -------
.
uStart Page = https://uk.yahoo.com/
mStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
FF - ProfilePath - c:\users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{63a20a19-b1e6-4355-ab4c-28553af40ca2} - (no file)
Toolbar-Locked - (no file)
HKCU-Run-i9JWlqEmnokG0JdMvZpTOJgm3w== - c:\users\Mike\AppData\Roaming\HTC\Database\autoconv.exe
c:\users\Mike\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\BBC iPlayer Desktop.lnk - c:\program files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe
SafeBoot-Wdf01000.sys
AddRemove-8461-7759-5462-8226 - c:\program files\Vuze\uninstall.exe
AddRemove-Video Performer - c:\program files\Video Performer\uninstall.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2014-04-08 17:30
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'Explorer.exe'(6044)
c:\programdata\Ad-Aware Browsing Protection\adawarebp.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\STacSV.exe
c:\windows\System32\WLTRYSVC.EXE
c:\windows\System32\bcmwltry.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Juniper Networks\Common Files\dsNcService.exe
c:\program files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
c:\program files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
c:\program files\HTC\Internet Pass-Through\PassThruSvr.exe
c:\program files\Virgin Media\Service Manager\ServicepointService.exe
c:\program files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
c:\windows\system32\DllHost.exe
c:\program files\Jotzey\bin\utilJotzey.exe
c:\program files\Microsoft Office\Office12\ONENOTEM.EXE
c:\windows\system32\RUNDLL32.EXE
c:\program files\Spybot - Search & Destroy\SDWinSec.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Trend Micro\Browser Guard\tmiegsrv.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wermgr.exe
c:\program files\Google\Update\1.3.22.5\GoogleCrashHandler.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
.
**************************************************************************
.
Completion time: 2014-04-08  17:35:39 - machine was rebooted
ComboFix-quarantined-files.txt  2014-04-08 16:35
.
Pre-Run: 33,818,152,960 bytes free
Post-Run: 33,340,674,048 bytes free
.
- - End Of File - - 7DF1294CC33FD1485B97D77B5E2189C0
CDB4DE4BBD714F152979DA2DCBEF57EB
 



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 09 April 2014 - 07:38 AM


Hello Mikey10029

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 Mikey10029

Mikey10029
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  • Members
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  • Local time:11:33 PM

Posted 09 April 2014 - 09:03 AM

Hi Gringo

 

I've run Combofix, and the log is below.

 

My computer is running fine - the browser hasn't been redirected since yesterday, so all seems to be ok.

 

Loads of Windows updates are waiting for me to install - I haven't done that yet. Should I install them now?

 

Many thanks

 

 

Mike

 

 

ComboFix 14-04-09.02 - Mike 09/04/2014  14:39:39.2.2 - x86
Running from: c:\users\Mike\Desktop\ComboFix.exe
Command switches used :: c:\users\Mike\Desktop\CFScript.txt
 * Created a new restore point
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\Program Files
c:\program files\Program Files\Common Files\Adobe\Color\ACE1Cache.lst
c:\program files\Program Files\Common Files\Adobe\TypeSpt\AdobeFnt.lst
c:\program files\Program Files\Common Files\Adobe\Workflow\Options.txt
.
.
(((((((((((((((((((((((((   Files Created from 2014-03-09 to 2014-04-09  )))))))))))))))))))))))))))))))
.
.
2014-04-09 13:47 . 2014-04-09 13:47 -------- d-----w- c:\users\wangzhisong\AppData\Local\temp
2014-04-09 13:47 . 2014-04-09 13:47 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-04-08 14:06 . 2014-04-08 16:00 -------- d-----w- c:\users\Mike\AppData\Local\adawarebp
2014-04-08 13:46 . 2014-04-08 13:46 -------- d-----w- c:\windows\ERUNT
2014-04-06 13:49 . 2014-04-08 09:59 -------- d-----w- c:\program files\Adblock Plus for IE
2014-04-06 13:49 . 2014-04-06 13:49 -------- d-----w- c:\programdata\Package Cache
2014-04-06 13:31 . 2014-04-08 08:20 -------- d-----w- c:\program files\Jotzey
2014-04-06 13:30 . 2014-04-06 13:32 -------- d-----w- c:\program files\Browser Hijack Recover
2014-04-06 13:24 . 2014-04-06 13:30 -------- d-----w- c:\users\Mike\AppData\Local\Browser Guard
2014-03-31 13:34 . 2014-03-31 13:45 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-31 13:34 . 2014-03-31 13:45 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-03-31 12:15 . 2014-04-08 13:35 -------- d-----w- C:\AdwCleaner
2014-03-30 13:06 . 2010-01-12 01:01 139776 ----a-w- c:\windows\system32\aestacap.dll
2014-03-30 13:06 . 2009-10-09 23:45 380928 ----a-w- c:\windows\system32\aestecap.dll
2014-03-30 13:06 . 2009-03-03 00:57 61440 ----a-w- c:\windows\system32\aestaren.dll
2014-03-30 13:06 . 2010-02-26 01:03 536576 ----a-w- c:\windows\system32\idtmini1.exe
2014-03-30 13:06 . 2010-02-26 01:03 3350528 ----a-w- c:\windows\system32\stlang.dll
2014-03-30 13:06 . 2009-05-13 02:26 47104 ----a-w- c:\windows\system32\ctppld.dll
2014-03-30 13:06 . 2010-02-26 01:03 12460124 ----a-w- c:\windows\system32\idtcpl.cpl
2014-03-30 13:03 . 2010-02-26 01:03 527360 ------w- c:\windows\system32\stapi32.dll
2014-03-30 13:02 . 2010-01-20 14:55 524288 ----a-w- c:\windows\system32\ctapo32.dll
2014-03-30 13:02 . 2009-03-03 00:47 86016 ----a-w- c:\windows\system32\AESTCom.dll
2014-03-30 13:02 . 2014-03-30 13:02 -------- d-----w- c:\windows\system32\SRSLabs
2014-03-30 13:00 . 2010-02-26 01:03 175616 ----a-w- c:\windows\system32\st326272.dll
2014-03-19 16:13 . 2014-03-30 10:51 -------- d-----w- c:\users\Mike\AppData\Local\appkswme
2014-03-15 16:35 . 2014-03-15 16:35 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection
2014-03-15 16:34 . 2014-03-15 16:34 -------- d-----w- c:\users\Mike\AppData\Roaming\SecureSearch
2014-03-15 16:34 . 2014-04-08 16:14 -------- d-----w- c:\program files\Lavasoft
2014-03-15 16:32 . 2014-03-15 16:32 -------- d-----w- c:\programdata\Lavasoft
2014-03-13 07:35 . 2014-03-13 07:35 -------- d-----w- c:\programdata\30540f868a860d5d
2014-03-13 07:34 . 2014-03-13 07:35 -------- d-----w- c:\programdata\saveron
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-25 06:59 . 2012-08-25 06:59 93922304 ----a-w- c:\program files\HTC Sync Manager.msi
2008-01-02 10:38 . 2009-01-01 15:25 13441536 ----a-w- c:\program files\gs854w64.exe
2008-01-02 10:37 . 2009-01-01 15:25 12972544 ----a-w- c:\program files\gs854w32.exe
2010-07-07 13:19 . 2009-03-11 21:55 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2008-09-04 200704]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\iaanotif.exe" [2008-05-07 178712]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-07 30192]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2008-10-04 206064]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-09-08 47904]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-24 421160]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2013-05-08 41056]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"ServiceManager.exe"="c:\program files\Virgin Media\Service Manager\ServiceManager.exe" [2012-03-07 10208568]
"HTC Sync Loader"="c:\program files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" [2012-09-25 655360]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
"Ad-Aware Browsing Protection"="c:\programdata\Ad-Aware Browsing Protection\adawarebp.exe" [2013-09-27 559696]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2010-02-26 495708]
"Trend Micro Browser Guard"="c:\program files\Trend Micro\Browser Guard\BGUI.EXE" [2011-02-25 787984]
.
c:\users\Mike\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE /tsr [2009-2-26 97680]
PdaNet Desktop.lnk - c:\program files\PdaNet for Android\PdaNetPC.exe [2013-1-3 477736]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ServicepointService]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\aestsrv.exe [2009-03-03 81920]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ    FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-08 17:40 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.146\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-03-31 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-31 13:45]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-08-10 10:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-08-10 10:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3766793038-3289115980-239376809-1000Core.job
- c:\users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-10 16:49]
.
2014-03-03 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3766793038-3289115980-239376809-1000UA.job
- c:\users\Mike\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-10 16:49]
.
.
------- Supplementary Scan -------
.
uStart Page = https://uk.yahoo.com/
mStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
FF - ProfilePath - c:\users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2014-04-09 14:48
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ... 
.
scanning hidden autostart entries ...
.
scanning hidden files ... 
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\20.4.0.40\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2014-04-09  14:50:24
ComboFix-quarantined-files.txt  2014-04-09 13:50
ComboFix2.txt  2014-04-08 16:35
.
Pre-Run: 30,644,092,928 bytes free
Post-Run: 30,692,364,288 bytes free
.
- - End Of File - - 5C45C74D5384E05169CB6727C039838A
CDB4DE4BBD714F152979DA2DCBEF57EB
 



#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  •  
  • Gender:Male
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  • Local time:06:33 PM

Posted 09 April 2014 - 09:28 PM


Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.These logs are looking allot better. But we still have some work to do.


uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job
  • Programs to remove

    • Adobe Reader 9.5.5
      Snap.Do Engine
      Vuze



  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.


Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :
  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 Mikey10029

Mikey10029
  • Topic Starter

  • Members
  • 14 posts
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  • Local time:11:33 PM

Posted 10 April 2014 - 10:16 AM

Hi Gringo,

 

 

I had a few problems with your programmes etc..

 

 

 

Firstly, I ran the Revo Uninstaller programme ok, but since then I keep getting a Windows Message saying:

 

"Microsoft Common Language Runtime native compiler has stopped working"

 

Although I get this message, everything seems to be working ok.

 

Second, when I tried to install Adobe Reader, I kept getting a message saying:

 

"Adobe Reader – Error 1500. Another installation is in progress.You must complete that installation before continuing this one."

 

In fact, I wasn't downloading anything, so don't know why this message appeared.

 

So, because I have some .pdf files I am working with, I downloaded the Foxit programme, and that is working ok.

 

Thirdly, I tried to install Java, but got a message saying:

 

"Java: Download failed"

 

CCCleaner and Hijack this downloaded and ran ok.

     For Malaware, I had a problem - although it downloaded and ran ok, at the finish of the programme I

didn't get a "SHow Results" button to click.    I got a the option of "quaranteening" all the items in the list shown in the log. I wasn't sure whether this was the right thing to do, so have left that pending your further advice/instructions.

Thanks again for your help - the two logs are attached.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/04/2014
Scan Time: 15:53:13
Logfile: Malaware-log.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.04.10.05
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows Vista Service Pack 2
CPU: x86
File System: NTFS
User: Mike

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 252262
Time Elapsed: 32 min, 33 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 2
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\updateJotzey.exe, 2776, , [9c11a583512a71c55b5a094bea17748c]
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\bin\utilJotzey.exe, 2996, , [8f1e40e85526ef477c39d0848978eb15]

Modules: 0
(No malicious items detected)

Registry Keys: 15
PUP.Optional.Jotzey.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Update Jotzey, , [9c11a583512a71c55b5a094bea17748c],
PUP.Optional.Jotzey.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Util Jotzey, , [8f1e40e85526ef477c39d0848978eb15],
PUP.Optional.Jotzey.A, HKU\S-1-5-21-3766793038-3289115980-239376809-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{63A20A19-B1E6-4355-AB4C-28553AF40CA2}, , [cfde5bcd0c6f12247010838ddc2659a7],
PUP.Optional.Jotzey.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{63A20A19-B1E6-4355-AB4C-28553AF40CA2}, , [cfde5bcd0c6f12247010838ddc2659a7],
PUP.Optional.Jotzey.A, HKU\S-1-5-21-3766793038-3289115980-239376809-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{63A20A19-B1E6-4355-AB4C-28553AF40CA2}, , [cfde5bcd0c6f12247010838ddc2659a7],
PUP.Optional.SpeedAnalysis.A, HKLM\SOFTWARE\CLASSES\Speed Analysis 2.ScriptHostObject, , [1d902efa4734f442fb0e4bfa8082ec14],
PUP.Optional.SpeedAnalysis.A, HKLM\SOFTWARE\CLASSES\Speed Analysis 2.ScriptHostObject.1, , [3776f236601be2549d6c96afd72bf010],
PUP.Optional.MultiPlug.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{66951628-3E5A-9C96-37EA-490E187974D5}, , [d5d81612017a59dd9a10053e50b1a15f],
PUP.Optional.Jotzey.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Jotzey, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, HKLM\SOFTWARE\Jotzey, , [ab029f89df9c40f61f59a3cb986ab050],
PUP.Optional.Amonetize.A, HKLM\SOFTWARE\AMIEXT\flash-Enhancer, , [4e5fd3557506f442f64e3f37936f32ce],
PUP.Optional.flashEnhancer.A, HKLM\SOFTWARE\FLASH-ENHANCER, , [9617002893e80f278f2cb1f49c6733cd],
PUP.Optional.FlashEnhance.A, HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\cgbealecnakbhfoeeipcnoboempfkbjd, , [e2cbc0680f6c7db9d7172743d9299769],
PUP.Optional.Jotzey.A, HKU\S-1-5-21-3766793038-3289115980-239376809-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Jotzey, , [515c22062a51e254c3b44529828010f0],
PUP.Optional.Amonetize.A, HKU\S-1-5-21-3766793038-3289115980-239376809-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\AMIEXT\IE plugin, , [4e5f0f19d3a86fc758eb5a1c15ed46ba],

Registry Values: 2
PUP.Optional.flashEnhancer.A, HKLM\SOFTWARE\FLASH-ENHANCER|Path, C:\Program Files\AmiExt\flashEnhancer, , [9617002893e80f278f2cb1f49c6733cd]
PUP.Optional.FlashEnhancer.A, HKLM\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|ext@flashenhancer.com, C:\Program Files\AmiExt\flashEnhancer\ff, , [1d9097917506979fc3781c5221e1eb15]

Registry Data: 0
(No malicious items detected)

Folders: 23
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\bin, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\contentScripts, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\_locales, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\_locales\en, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\_locales\es, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\content, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\en-US, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\es-ES, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\tinyurl-modules, , [3f6e1a0efc7f72c44760c29cc14103fd],

Files: 66
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\updateJotzey.exe, , [9c11a583512a71c55b5a094bea17748c],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\bin\utilJotzey.exe, , [8f1e40e85526ef477c39d0848978eb15],
PUP.Optional.MultiPlug.A, C:\ProgramData\saveron\U3s.dll, , [f0bdc46406751323d6d40f3402ff5ea2],
PUP.Optional.MultiPlug.A, C:\ProgramData\saveron\U3s.exe, , [d5d81612017a59dd9a10053e50b1a15f],
PUP.Optional.Bandoo, C:\Users\Mike\Downloads\iLividSetup-r1324-n-bi.exe, , [d3da7aae8cefcc6a34e20af9b849ab55],
PUP.Optional.Softonic.A, C:\Users\Mike\Downloads\SoftonicDownloader_for_pdanet.exe, , [39742efaa1da5dd9c3b2a871956c768a],
Spyware.Zbot.VXGen, C:\Users\Mike\AppData\Local\appkswme\jhgxjjye.exe, , [4a6335f32655bc7a24a7de8438c9fc04],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\Jotzey.ico, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\JotzeyBHO.dll, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\JotzeyUninstall.exe, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\updateJotzey.InstallState, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.Jotzey.A, C:\Program Files\Jotzey\bin\utilJotzey.InstallState, , [6f3e33f5b8c346f0453147270bf7b848],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\background.html, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\icon.png, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\icon128.png, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\icon16.png, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\icon48.png, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\manifest.json, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\options.html, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\popup.html, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\js\background.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\js\options.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\background.html, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\settings.json, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\background.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\iframeHost.html, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\iframeHost.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\popup.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.ValueApps, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon\1.0.0_0\mam\scripts\contentScripts\contentScript.js, , [9d10e04857242e08cff55802d72b3ec2],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\manifest.json, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\ajax.js, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\background.js, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\common.js, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\content.js, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\notifier.js, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\notify.css, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images\back.png, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images\bitty.png, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images\close.png, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images\logo-sm.png, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\tinyurl\images\logo.png, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\_locales\en\messages.json, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SnapDo.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Extensions\eehfnepnmclpcobedfhlofbalebekkaj\1.4_0\_locales\es\messages.json, , [218ced3bfb8079bd5e47ec7029d9fb05],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome.manifest, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\install.rdf, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\content\about.xul, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\content\overlay.xul, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\en-US\overlay.dtd, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\en-US\overlay.properties, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\es-ES\overlay.dtd, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\locale\es-ES\overlay.properties, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\.DS_Store, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\405520825.dat, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\logo-sm.png, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\logo.png, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\logobig.png, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\chrome\skin\style.css, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\tinyurl-modules\ajax.js, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\tinyurl-modules\common.js, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\tinyurl-modules\notifier.js, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.SplashURL.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\extensions\firefox@splashurl.com\tinyurl-modules\observers.js, , [3f6e1a0efc7f72c44760c29cc14103fd],
PUP.Optional.HelperBar.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (   "homepage": "http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=hp&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000",), ,[0ca18d9bf48774c25766a7a005ff10f0]
PUP.Optional.Conduit.A, C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://search.conduit.com/?gd=&ctid=CT3324790&octid=EB_ORIGINAL_CTID&ISID=MFB6F5A8C-C3D9-4947-852D-AEABDB9F9082&SearchSource=55&CUI=&UM=5&UP=SP6AA2E5AF-FD2B-4E81-821C-0E74D8038658&SSPV=" ],), ,[5b52b1772d4e6ec828ba3b0cd62e43bd]
PUP.Optional.HelperBar.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\prefs.js, Good: (), Bad: (user_pref("browser.newtab.url", "http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=nt&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000");), ,[beefa97fc7b455e1b02e78ce7d87867a]
PUP.Optional.HelperBar.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\prefs.js, Good: (), Bad: (user_pref("keyword.URL", "http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=ds&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000&q=");), ,[9716ae7aa9d2092d2db22d19cd379868]
PUP.Optional.HelperBar.A, C:\Users\Mike\AppData\Roaming\Mozilla\Firefox\Profiles\ukalq9sc.default\prefs.js, Good: (), Bad: (user_pref("browser.startup.homepage", "http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=hp&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000");), ,[773626024b30a690da7a86c120e4f808]

Physical Sectors: 0
(No malicious items detected)

(end)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:57:11, on 10/04/2014
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Program Files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe
C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Trend Micro\Browser Guard\BGUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\PdaNet for Android\PdaNetPC.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Trend Micro\Browser Guard\tmiegsrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=ds&q={searchTerms}&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=ds&q={searchTerms}&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://us-mg42.mail.yahoo.com/neo/launch?.rand=al4scf8av7vj9
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=ds&q={searchTerms}&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.helperbar.com/?publisher=YahooOC&dpid=YahooOCCH&co=GB&userid=82f79219-5942-4cbc-912f-bb82100d553b&searchtype=ds&q={searchTerms}&fr=linkury-tb&installDate={installDate}&barcodeid={barcodeID}&um={UM}&type=hp1000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O2 - BHO: (no name) - {63a20a19-b1e6-4355-ab4c-28553af40ca2} - (no file)
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\20.4.0.40\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: IEGBH0 - {9F3209E2-334B-41E9-B09C-703F398742E7} - (no file)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: TMIEGBHO - {F1AD4A42-BA52-47BC-89DF-3F68F24C017F} - C:\Program Files\Trend Micro\Browser Guard\TMAMS.dll
O2 - BHO: Adblock Plus for IE Browser Helper Object - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files\Adblock Plus for IE\AdblockPlus32.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\20.4.0.40\coIEPlg.dll
O3 - Toolbar: TMBGBAR TOOLBAR - {C8137A8D-415D-450C-A1B1-D0C519D45296} - C:\Program Files\Trend Micro\Browser Guard\tmieg.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [ServiceManager.exe] "C:\Program Files\Virgin Media\Service Manager\ServiceManager.exe" /AUTORUN
O4 - HKLM\..\Run: [HTC Sync Loader] "C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [Trend Micro Browser Guard] "C:\Program Files\Trend Micro\Browser Guard\BGUI.EXE"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-21-3766793038-3289115980-239376809-1000\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User '?')
O4 - HKUS\S-1-5-21-3766793038-3289115980-239376809-1000\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')
O4 - HKUS\S-1-5-21-3766793038-3289115980-239376809-1000\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
O4 - S-1-5-21-3766793038-3289115980-239376809-1000 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User '?')
O4 - S-1-5-21-3766793038-3289115980-239376809-1000 Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe (User '?')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {95B5D20C-BD31-4489-8ABF-F8C8BE748463} (MSN Games – Hearts) - http://zone.msn.com/bingame/zpagames/zpa_hrtz.cab99160.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://uhvpn.herts.ac.uk/dana-cached/sc/JuniperSetupClient.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: Foxit Cloud Safe Update Service (FoxitCloudUpdateService) - Foxit Corporation - C:\Program Files\Foxit Software\Foxit Reader\Foxit Cloud\FCUpdateService.exe
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\20.4.0.40\ccSvcHst.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: ServicepointService - Radialpoint SafeCare Inc. - C:\Program Files\Virgin Media\Service Manager\ServicepointService.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_0145da1d\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Update Jotzey - Unknown owner - C:\Program Files\Jotzey\updateJotzey.exe
O23 - Service: Util Jotzey - Unknown owner - C:\Program Files\Jotzey\bin\utilJotzey.exe
O23 - Service: Util Lizardlink - Unknown owner - C:\Program Files\Lizardlink\bin\utilLizardlink.exe (file missing)
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 12833 bytes



#10 Mikey10029

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Posted 10 April 2014 - 10:18 AM

Gringo,

 

Sorry, I forgot to mention the P2P - actually, as I said at the start, I am not really very competent on a pc, and I know my kids use my laptop occasionally, and to be honest I don't actually know what a P2P programme is.

 

Regards

 

 

Mike



#11 gringo_pr

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Posted 11 April 2014 - 07:31 AM


Greetings

Go ahead and rerun Malwarebytes and quarantine all that was found

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
      O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
      O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [HTC Sync Loader] "C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe" -startup
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray.exe
      O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
      O4 - HKUS\S-1-5-21-3766793038-3289115980-239376809-1000\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe (User '?')
      O4 - HKUS\S-1-5-21-3766793038-3289115980-239376809-1000\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe (User '?')
      O4 - S-1-5-21-3766793038-3289115980-239376809-1000 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User '?')
      O4 - S-1-5-21-3766793038-3289115980-239376809-1000 Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe (User '?')
      O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
      O4 - Startup: PdaNet Desktop.lnk = C:\Program Files\PdaNet for Android\PdaNetPC.exe


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#12 Mikey10029

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Posted 11 April 2014 - 08:53 AM

Hi Gringo,

 

I ran Malwarebytes, and quarantined everything that was found.

 

I then tried to run HijackThis, but it wouldn't run - I kept getting a message saying :

 

Run-time error  ‘481’       Invalid picture

 

So I then went on to try to run Eset. I ticked the box next to I accept terms and conditions.

I allowed the add/on to be installed.

Clicked start - but a new box opened, and all that was in it - it the top left hand corner - was a small red cross. I clikced on that, but nothing happened. I had turned off my Norton real time scanner at the time.

 

So I am not sure what to do next?

 

Thanks

 

 

Mike



#13 Mikey10029

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Posted 11 April 2014 - 10:31 AM

Hi Gringo

Now I've got a real problem! My pc does automatic windows updates, and it tried to update windows. When the pc restarted, I got a message saying updates were not configured correcty. Reverting changes.

But pc has been sitting saying that for about 15 mins now.

Any suggestion s as to whatbi should do?

Thanks

Mike

#14 Mikey10029

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Posted 11 April 2014 - 10:55 AM

Hi (again) Gringo,

 

I'm really sorry to keep bombarding you with emails............. but this time, it's a little bit of good news. In my previous post I said my pc was locked up on the windows "reverting changes" screen. Fortunately I left the pc on, and after about 35 mins or so it has started up again. Clearly it did manage to "undo" the updates.

 

Of course, that does mean I don't know what to do about Windows Updates.........

 

Thanks so much once again

 

 

Mike



#15 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 11 April 2014 - 07:56 PM


Hello Mike

Make sure you are running IE as admin - http://www.ehow.com/how_5101965_run-internet-explorer-administrator.html

Try resetting IE - go here and scroll down and click on show all and click on the fix-it button - http://windows.microsoft.com/en-US/windows-vista/Reset-Internet-Explorer-8-settings

If that does not work then try this one

F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • Please go HERE to run an online scan from F-Secure
  • Click on Run Now
  • it will download the scanner
  • then will open a new window
  • click on "start"
  • click on "accept"
  • the scan will start - when finished let me know if it found anything
Gringo
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