Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD Issue driver_irql_not_less_or_equal


  • Please log in to reply
1 reply to this topic

#1 Seishuku

Seishuku

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:32 AM

Posted 07 April 2014 - 06:55 AM

Hello,

 

This problem just started happening a few days ago where every few hours-ish I'll get a random BSOD. It's fairly annoying but my laptop seems to run just fine otherwise, except for YouTube videos not playing last night. Anyways, here's a bunch of info, and thanks in advance:

 

Minidump: Attached

 

Speccy: http://speccy.piriform.com/results/r6YLhEIU5DiIjgbRUncS0Nt

 

MiniToolBox Result:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by SK (administrator) on 07-04-2014 at 07:33:38
Running from "C:\Users\SK\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JX98PHJR"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/01/2014 06:21:49 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Seishuku)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (03/31/2014 01:21:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: GoogleToolbarUser_32.exe, version: 7.5.5111.1712, time stamp: 0x531f47df
Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
Exception code: 0xc0000005
Fault offset: 0x00051e0a
Faulting process id: 0x48ac
Faulting application start time: 0xGoogleToolbarUser_32.exe0
Faulting application path: GoogleToolbarUser_32.exe1
Faulting module path: GoogleToolbarUser_32.exe2
Report Id: GoogleToolbarUser_32.exe3
Faulting package full name: GoogleToolbarUser_32.exe4
Faulting package-relative application ID: GoogleToolbarUser_32.exe5

Error: (03/31/2014 01:18:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (03/30/2014 11:06:09 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Seishuku)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (03/29/2014 05:35:16 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Seishuku)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!Microsoft.WindowsLive.Mail failed with error: -2147023174 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (03/24/2014 07:08:52 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: Seishuku)
Description: Package microsoft.windowscommunicationsapps_16.4.4396.1016_x64__8wekyb3d8bbwe was terminated because it took too long to suspend.

Error: (03/15/2014 06:23:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: EasySettingsCmdServer.exe, version: 0.0.0.0, time stamp: 0x50b86bfa
Faulting module name: EasySettingsBase.dll, version: 0.0.0.0, time stamp: 0x50b86b9f
Exception code: 0xc0000005
Fault offset: 0x00001610
Faulting process id: 0x6e0
Faulting application start time: 0xEasySettingsCmdServer.exe0
Faulting application path: EasySettingsCmdServer.exe1
Faulting module path: EasySettingsCmdServer.exe2
Report Id: EasySettingsCmdServer.exe3
Faulting package full name: EasySettingsCmdServer.exe4
Faulting package-relative application ID: EasySettingsCmdServer.exe5

Error: (03/10/2014 03:40:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (03/10/2014 03:40:44 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (03/10/2014 03:31:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

System errors:
=============
Error: (04/07/2014 07:17:19 AM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff880021a0c10)C:\windows\MEMORY.DMP040714-33540-01

Error: (04/07/2014 07:17:19 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:07:03 AM on ?4/?7/?2014 was unexpected.

Error: (04/06/2014 07:47:28 PM) (Source: BugCheck) (User: )
Description: 0x000000d1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff880023cdc10)C:\windows\MEMORY.DMP040614-40279-01

Error: (04/06/2014 07:47:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:04:05 AM on ?4/?6/?2014 was unexpected.

Error: (04/05/2014 10:39:29 PM) (Source: DCOM) (User: Seishuku)
Description: {FBA44040-BD27-4A09-ACC8-C08B7C723DCD}

Error: (04/05/2014 10:36:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SWUpdateService service.

Error: (04/05/2014 10:35:24 PM) (Source: Service Control Manager) (User: )
Description: The Easy Launcher service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (04/05/2014 10:34:12 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SWUpdateService service.

Error: (04/05/2014 10:04:00 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Error: (04/05/2014 10:03:53 PM) (Source: BTHUSB) (User: )
Description: The Bluetooth driver expected an HCI event with a certain size but did not receive it.

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Reader X (10.1.9) MUI (Version: 10.1.9)
AllSharePlayLink (Version: 1.0.0)
AMD Accelerated Video Transcoding (Version: 12.5.100.20912)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Quick Stream (Version: 3.3.26.0)
AMD VISION Engine Control Center (Version: 2012.0912.1709.28839)
Application Verifier x64 External Package (Version: 8.100.26629)
Bitcasa version 0.9.20.4133 (Version: 0.9.20.4133)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2012.0912.1709.28839)
Catalyst Control Center Localization All (Version: 2012.0912.1709.28839)
CCC Help Chinese Standard (Version: 2012.0912.1708.28839)
CCC Help Chinese Traditional (Version: 2012.0912.1708.28839)
CCC Help Czech (Version: 2012.0912.1708.28839)
CCC Help Danish (Version: 2012.0912.1708.28839)
CCC Help Dutch (Version: 2012.0912.1708.28839)
CCC Help English (Version: 2012.0912.1708.28839)
CCC Help Finnish (Version: 2012.0912.1708.28839)
CCC Help French (Version: 2012.0912.1708.28839)
CCC Help German (Version: 2012.0912.1708.28839)
CCC Help Greek (Version: 2012.0912.1708.28839)
CCC Help Hungarian (Version: 2012.0912.1708.28839)
CCC Help Italian (Version: 2012.0912.1708.28839)
CCC Help Japanese (Version: 2012.0912.1708.28839)
CCC Help Korean (Version: 2012.0912.1708.28839)
CCC Help Norwegian (Version: 2012.0912.1708.28839)
CCC Help Polish (Version: 2012.0912.1708.28839)
CCC Help Portuguese (Version: 2012.0912.1708.28839)
CCC Help Russian (Version: 2012.0912.1708.28839)
CCC Help Spanish (Version: 2012.0912.1708.28839)
CCC Help Swedish (Version: 2012.0912.1708.28839)
CCC Help Thai (Version: 2012.0912.1708.28839)
CCC Help Turkish (Version: 2012.0912.1708.28839)
ccc-utility64 (Version: 2012.0912.1709.28839)
Content Manager Assistant for PlayStation® (Version: 3.00.7187.47)
CyberLink Power2Go 8 (Version: 8.0.0.1912)
CyberLink PowerDVD 10 (Version: 10.0.4421.02)
D3DX10 (Version: 15.4.2368.0902)
Diablo II
Diablo III (Version: 1.0.8.16603)
Easy File Share (Version: 1.3.6)
Elements 11 Organizer (Version: 11.0)
E-POP (Version: 1.0.1)
FileZilla Client 3.7.3 (Version: 3.7.3)
Galería de fotos (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.23.9)
Help Desk (Version: 1.0.96)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Kaspersky Internet Security 2013 (Version: 13.0.1.4190)
Kits Configuration Installer (Version: 8.100.25984)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (Version: 4.5.50930)
Microsoft .NET Framework 4.5.1 SDK (Version: 4.5.51641)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 14.0.6120.5004)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Plus 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Motorola Device Manager (Version: 2.4.3)
Motorola Device Software Update (Version: 13.07.3101)
Motorola Mobile Drivers Installation 6.2.0 (Version: 6.2.0)
Movie Maker (Version: 16.4.3503.0728)
MSI Development Tools (Version: 8.100.25984)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Norton Internet Security (Version: 20.4.0.40)
Norton Online Backup (Version: 2.2.3.51)
Norton Online Backup ARA (Version: 4.1.0.14)
Notepad++ (Version: 6.5.1)
Paint.NET v3.5.11 (Version: 3.61.0)
Path of Exile (Version: 0.11.2.26246)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Plants vs. Zombies
PSE11 STI Installer (Version: 11.0)
Qualcomm Atheros Bluetooth Suite (64) (Version: 8.0.1.314)
Qualcomm Atheros Client Installation Program (Version: 10.0)
Quick Starter (Version: 1.0.2)
Realtek Ethernet Controller Driver (Version: 8.3.730.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6702)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
Recovery (Version: 6.0.10.0)
S Agent (Version: 1.1.47)
S Service (Version: 1.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.24.999)
SDK Debuggers (Version: 8.100.26629)
Settings (Version: 2.0.1)
Skype™ 6.11 (Version: 6.11.102)
Steam
SUABnR (Version: 1.1.0.13103_1)
Support Center (Version: 2.1.1210)
Support Center FAQ (Version: 1.0.14)
SW Update (Version: 2.1.21)
Synaptics Pointing Device Driver (Version: 16.2.14.2)
Unity Web Player (Version: )
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878234) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User Guide (Version: 1.4.00)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (Version: 2.14.0201)
Verizon Wireless Software Utility Application for Android - Samsung (Version: 2.14.0106)
VLC media player 2.1.2 (Version: 2.1.2)
Windows App Certification Kit Native Components (Version: 8.100.26629)
Windows App Certification Kit x64 (Version: 8.100.26654)
Windows Live (Version: 16.4.3503.0728)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Windows Software Development Kit (Version: 8.100.26654)
Windows Software Development Kit DirectX x64 Remote (Version: 8.100.25984)
Windows Software Development Kit DirectX x86 Remote (Version: 8.100.25984)
Windows Software Development Kit EULA (Version: 8.100.25984)
Windows Software Development Kit for Windows 8.1 (Version: 8.100.26654)
Windows Software Development Kit for Windows Store Apps (Version: 8.100.26654)
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote (Version: 8.100.26654)
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote (Version: 8.100.26654)
Windows Software Development Kit Redistributables (Version: 8.100.26654)
WPT Redistributables (Version: 8.100.26654)
WPTx64 (Version: 8.100.26629)
Xerox PhotoCafe (Version: 1.0.0.6162)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 3547.08 MB
Available physical RAM: 2083.27 MB
Total Pagefile: 14299.08 MB
Available Pagefile: 12441.96 MB
Total Virtual: 4095.88 MB
Available Virtual: 3963.14 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:436.53 GB) (Free:341.84 GB) NTFS
2 Drive d: (Expansion) (CDROM) (Total:0.53 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\SEISHUKU

Administrator            Guest                    SK                      

**** End of log ****

Attached Files



BC AdBot (Login to Remove)

 


m

#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,040 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:32 AM

Posted 07 April 2014 - 10:43 AM

You have Kaspersky and Norton installed on this computer.  You need to uninstall one of these, you can't have two antivirus programs installed even if one is disabled.

 

The Speccy snapshot shows the CPU temperature to be 107 C.  If this is accurate it is running dangerously hot.

 

You should purchase a gas duster (canned air) and blow out the dust inside the case via the vents. 

 

Please download Core Temp and monitor the CPU temperature for a couple of hours and post your findings.

 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.
 
 
Please run sfc /scannow.
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key at the same time.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.

Edited by dc3, 07 April 2014 - 11:01 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users