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BSOD WinXP


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#1 tesh76

tesh76

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Posted 06 April 2014 - 09:20 PM

I have tried anti-virus s/w including mbam,sas,norton but my DELL latitude d430
keeps crahing every 30 minutes or so. Attached is the bsod.txt from blusescreen view
program!
Thank you for your help in advance. There is more verbiage on the bsod screen
but this is the reported text that i have written down on paper eg. check bios settings
and driver updates etc etc
 
Thank you kindly for any help anyone can extend.
 
 
==================================================
Dump File         : Mini040614-01.dmp
Crash Time        : 4/6/2014 9:26:54 PM
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0xb9f1d71d
Parameter 3       : 0xba2a7580
Parameter 4       : 0x00000000
Caused By Driver  : atapi.sys
Caused By Address : atapi.sys+a71d
File Description  : IDE/ATAPI Port Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 5.1.2600.5512 (xpsp.080413-2108)
Processor         : 32-bit
Crash Address     : atapi.sys+a71d
Stack Address 1   : ntoskrnl.exe+181f9
Stack Address 2   : mbam.sys+cba
Stack Address 3   : fltmgr.sys+118ff
Computer Name     : 
Full Path         : C:\windows\Minidump\Mini040614-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 2600
Dump File Size    : 94,208
Dump File Time    : 4/6/2014 9:36:40 PM
==================================================
 


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#2 dc3

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Posted 07 April 2014 - 09:58 AM

Look in the Device Manager to see if there are any yellow warnings or red error icons under IDE ATA/ATAPI controllers.

 

While there double click on the IDE ATA/ATAPI controllers, in the middle of the page you will see Device Status.  If there isn't a problem you will see "This device is working properly".

 

If there is a problem click on the Driver tab and uninstall the driver.  The link below will download the driver for you.

 

http://downloads.dell.com/chipset/R141246.EXE


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