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Can someone help me out here?


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#1 katiemay1143

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Posted 06 April 2014 - 07:52 PM

Okay, I posted two previous topics today, but I think I managed to figure things out by sorting through some old posts. I got the BSOD driver_irql_not_less_or_equal netio.sys message. I have the minidump on MediaFire, but it is corrupted or something. It won't download. So this is what I have for you:

 

SPECCY

 

http://speccy.piriform.com/results/lzGl5EbJmyesVLe1k6wxT4u

 

MINITOOLBOX

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Sadorf (administrator) on 06-04-2014 at 20:44:28
Running from "C:\Users\Sadorf\Desktop"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/06/2014 08:32:57 PM) (Source: Perflib) (User: )
Description: ASP.NET_2.0.50727

Error: (04/06/2014 08:32:57 PM) (Source: Perflib) (User: )
Description: ASP.NET_2.0.507278

Error: (04/06/2014 08:23:46 PM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (04/06/2014 00:30:20 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11575

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11575

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1497

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1497

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (04/06/2014 08:25:49 PM) (Source: Service Control Manager) (User: )
Description: The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).

Error: (04/06/2014 08:24:58 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:58 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:58 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:57 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:57 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:57 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:57 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:57 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/06/2014 08:24:56 PM) (Source: DCOM) (User: Brigid)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}BrigidSadorfS-1-5-21-904871098-3184282677-2307964215-1002LocalHost (Using LRPC)UnavailableUnavailable


Microsoft Office Sessions:
=========================
Error: (04/06/2014 08:32:57 PM) (Source: Perflib)(User: )
Description: ASP.NET_2.0.50727

Error: (04/06/2014 08:32:57 PM) (Source: Perflib)(User: )
Description: ASP.NET_2.0.507278

Error: (04/06/2014 08:23:46 PM) (Source: IMFservice)(User: )
Description: The handle is invalid

Error: (04/06/2014 00:30:20 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 11575

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 11575

Error: (04/06/2014 11:48:49 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1497

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1497

Error: (04/06/2014 11:48:22 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.0 (Version: 12.0.2.122)
Advanced SystemCare 7 (Version: 7.2.0)
ALPS Touch Pad Driver (Version: 8.201.1711.126)
AMD Accelerated Video Transcoding (Version: 12.10.100.30416)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD Fuel (Version: 2013.0416.2338.40605)
AMD VISION Engine Control Center (Version: 2013.0416.2338.40605)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0416.2338.40605)
Catalyst Control Center InstallProxy (Version: 2013.0416.2338.40605)
Catalyst Control Center Localization All (Version: 2013.0416.2338.40605)
CCC Help Chinese Standard (Version: 2013.0416.2337.40605)
CCC Help Chinese Traditional (Version: 2013.0416.2337.40605)
CCC Help Czech (Version: 2013.0416.2337.40605)
CCC Help Danish (Version: 2013.0416.2337.40605)
CCC Help Dutch (Version: 2013.0416.2337.40605)
CCC Help English (Version: 2013.0416.2337.40605)
CCC Help Finnish (Version: 2013.0416.2337.40605)
CCC Help French (Version: 2013.0416.2337.40605)
CCC Help German (Version: 2013.0416.2337.40605)
CCC Help Greek (Version: 2013.0416.2337.40605)
CCC Help Hungarian (Version: 2013.0416.2337.40605)
CCC Help Italian (Version: 2013.0416.2337.40605)
CCC Help Japanese (Version: 2013.0416.2337.40605)
CCC Help Korean (Version: 2013.0416.2337.40605)
CCC Help Norwegian (Version: 2013.0416.2337.40605)
CCC Help Polish (Version: 2013.0416.2337.40605)
CCC Help Portuguese (Version: 2013.0416.2337.40605)
CCC Help Russian (Version: 2013.0416.2337.40605)
CCC Help Spanish (Version: 2013.0416.2337.40605)
CCC Help Swedish (Version: 2013.0416.2337.40605)
CCC Help Thai (Version: 2013.0416.2337.40605)
CCC Help Turkish (Version: 2013.0416.2337.40605)
ccc-utility64 (Version: 2013.0416.2338.40605)
Citrix Online Launcher (Version: 1.0.168)
CyberLink LabelPrint (Version: 2.5.4.6515)
CyberLink Media Suite 10 (Version: 10.0.5.3606)
Cyberlink PhotoDirector (Version: 3.0.2.4128)
CyberLink Power2Go 8 (Version: 8.0.4.3202)
CyberLink PowerDirector 10 (Version: 10.0.4.3021)
CyberLink PowerDVD 12 (Version: 12.0.2.3305)
CyberLink YouCam (Version: 5.0.1.2922)
D3DX10 (Version: 15.4.2368.0902)
DisableMSDefender (Version: 1.0.0)
Dragon Notes en-US (Version: 01.00.100.011)
Driver Booster (Version: 1.2)
Energy Star (Version: 1.0.9)
GoToMeeting 6.2.0.1350 (Version: 6.2.0.1350)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP 3D DriveGuard (Version: 6.0.15.1)
HP Connected Music (Meridian - installer) (Version: 1.0)
HP Connected Music (Meridian - player) (Version: 1.1 (build 106) hp)
HP CoolSense (Version: 2.20.21)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.1.0.0)
HP FWUpdateEDO2 (Version: 1.2.0.0)
HP Officejet 4630 series Basic Device Software (Version: 32.0.1180.44630)
HP Officejet 4630 series Help (Version: 31.0.0)
HP Photo Creations (Version: 1.0.0.7702)
HP Postscript Converter (Version: 4.0.4100)
HP Recovery Manager (Version: 11.00)
HP Registration Service (Version: 1.2.6838.4521)
HP Support Assistant (Version: 7.4.45.4)
HP System Event Utility (Version: 1.0.11)
HP Update (Version: 5.005.002.002)
HP Utility Center (Version: 2.2.2)
HP Wireless Button Driver (Version: 1.1.2.1)
I.R.I.S. OCR (Version: 12.3.4.0)
IObit Apps Toolbar v8.9 (Version: 8.9)
IObit Malware Fighter (Version: 2.3)
IObit Uninstaller (Version: 3.1.8.2434)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaFire Desktop (Version: 0.10.21.9247)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office (Version: 15.0.4454.1510)
Microsoft OneDrive (Version: 17.0.4035.0328)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Movie Maker (Version: 16.4.3505.0912)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
Norton Internet Security (Version: 20.4.0.40)
OEM Application Profile (Version: 1.00.0000)
OpenOffice 4.0.0 (Version: 4.00.9702)
Pale Moon 24.4.2 (x86 en-US) (Version: 24.4.2)
Photo Gallery (Version: 16.4.3505.0912)
Pinger (Version: 1.1.1.2)
Product Improvement Study for HP Officejet 4630 series (Version: 32.0.1180.44630)
Qualcomm Atheros Driver Installation Program (Version: 10.0)
Realtek Card Reader (Version: 6.2.9200.29060)
Realtek Ethernet Controller Driver (Version: 8.15.410.2013)
Realtek High Definition Audio Driver (Version: 6.0.1.7161)
Smart Defrag 3 (Version: 3.0)
Speccy (Version: 1.22)
Start Menu 8 (Version: 1.4.0.0)
Surfing Protection (Version: 1.0)
swMSM (Version: 12.0.0.1)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 5318.25 MB
Available physical RAM: 3345.19 MB
Total Pagefile: 11462.25 MB
Available Pagefile: 6271.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.96 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:672.63 GB) (Free:619.08 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:25.24 GB) (Free:2.56 GB) NTFS

========================= Users: ========================================

User accounts for \\BRIGID

Administrator            Guest                    Sadorf                   

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 


Edited by katiemay1143, 06 April 2014 - 08:01 PM.


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#2 dc3

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Posted 07 April 2014 - 11:25 AM

The first thing that jumps out is the temperature of the CPU, it's running at 87 C, the maximum temperature for this CPU is 74 C.

 

I would suggest purchasing a can of gas duster and blow out the vents and then monitor the temperatures to see if the temperature runs within normal tolerances.

 

There is a registry edit which should correct the permissions problem you are experiencing.  Editing the registry can be dangerous, if incorrect changes are made you could render the computer inoperable.  I would suggest that before you do this edit you backup the registry with a program like ERUNT.

 

How to backup Your Registry with ERUNT
 

 

  • For version with the Installer:  Use the setup program to install ERUNT on your computer.

 

  • For the zipped version you will need a program like 7-Zip to unzip the file.  

 

  • Unzip all the files into a folder of your choice.

 
Click Erunt.exe to backup your registry to the folder of your choice.
 
Note: to restore your registry, go to the folder and start ERUNT.exe
 
 
There are step by step instructions for this at the website Windows Eight Fourms.  Scroll down till you find the post made by duberti and follow those instructions.  These instructions are accompanied with pictures making this very easy to follow.

Edited by dc3, 07 April 2014 - 11:28 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 katiemay1143

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Posted 07 April 2014 - 11:30 AM

Thank you! Can you tell me which Erunt to download? External Mirror 1?



#4 dc3

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Posted 07 April 2014 - 11:44 AM

I found a much simpler means of downloading here at Bleeping Computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 katiemay1143

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Posted 07 April 2014 - 12:12 PM

That helps. What I am stuck on now are the directions from the registry. I got to the point where it asks me to "Type in the user name from your error dialog *exactly* as it appears in the error dialog from the event viewer," but I'm not sure what to put in there.

 

Oh, and I uninstalled the Norton security a few hours ago, and since then, my computer hasn't had any problems. Could that have been the culprit?


Edited by katiemay1143, 07 April 2014 - 12:20 PM.


#6 dc3

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Posted 07 April 2014 - 12:24 PM

It is asking for your user name.

 

The information seen at the beginning of the MiniToolBox contains this.  Running from "C:\Users\Sadorf\Desktop"

 

It looks like your user name is Sadorf.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 katiemay1143

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Posted 07 April 2014 - 12:25 PM

Thanks!



#8 dc3

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Posted 07 April 2014 - 12:29 PM

No problem, I should be around for at least another three hours if you need any more help.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 katiemay1143

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Posted 07 April 2014 - 12:36 PM

Okay, I did everything as instructed. I still can't seem to get the minidump over to this site. However, since I uninstalled the Norton security a few hours ago, my computer hasn't had any BSOD shutdown problems. I am hoping that was the problem to begin with.



#10 dc3

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Posted 07 April 2014 - 12:39 PM

It could well be what was causing the instability.  Monitor it for a while and see what happens.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 katiemay1143

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Posted 07 April 2014 - 12:39 PM

Will do. Thanks so much!



#12 Netghost56

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Posted 07 April 2014 - 04:51 PM

Norton is a well-known resource hog.

 

You could also monitor your CPU/RAM usage by hitting CTRL+ALT+DELETE and selecting task manager, then selecting the Performance Tab.

 

Your CPU usage should resemble a EKG...if it's flatlining above 90% then you need to change something. The opposite goes for your RAM....it should be fairly steady at a certain level, could be anywhere from 25-65%, as long as you're not doing a lot of work on the computer.



#13 katiemay1143

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Posted 07 April 2014 - 05:18 PM

Thanks for that! I didn't know I could find out what my usages were that way!






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