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Runtime Error Message


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12 replies to this topic

#1 dphenry157

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Posted 06 April 2014 - 01:36 PM

I continue to get a Runtime Error message, particularly when I am using Skype or another program that should display video.  Help?


Edited by hamluis, 12 April 2014 - 02:55 PM.
Moved from XP to Am I infected - Hamluis.


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#2 hamluis

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Posted 08 April 2014 - 09:55 AM

Please post the exact error message.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dphenry157

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Posted 12 April 2014 - 07:12 AM

I hope that I have done this correctly:

 

 

http://speccy.piriform.com/results/EFNLHqRIvnIsfHYKMttikUp

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by HP_Owner (administrator) on 10-04-2014 at 06:49:17
Running from "C:\Documents and Settings\HP_Owner\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2014 06:30:50 AM) (Source: Application Hang) (User: )
Description: Hanging application Fences.exe, version 1.0.1.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/09/2014 05:17:47 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (6324) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (04/09/2014 05:17:47 AM) (Source: ESENT) (User: )
Description: wuauclt (6324) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (04/09/2014 05:17:36 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (6324) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (04/09/2014 05:17:36 AM) (Source: ESENT) (User: )
Description: wuauclt (6324) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (04/09/2014 05:06:22 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (732) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (04/09/2014 05:06:22 AM) (Source: ESENT) (User: )
Description: wuauclt (732) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (04/09/2014 05:06:12 AM) (Source: ESENT) (User: )
Description: wuaueng.dll (732) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.

Error: (04/09/2014 05:06:12 AM) (Source: ESENT) (User: )
Description: wuauclt (732) An attempt to open the file "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log" for read only access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (04/08/2014 11:30:22 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (7188) SUS20ClientDataStore: Error -1032 (0xfffffbf8) occurred while opening logfile C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log.


System errors:
=============
Error: (04/10/2014 03:30:14 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (04/10/2014 03:29:55 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater15.5.0 service failed to start due to the following error:
%%2

Error: (04/09/2014 06:25:18 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (04/09/2014 06:23:40 AM) (Source: Service Control Manager) (User: )
Description: The vToolbarUpdater15.5.0 service failed to start due to the following error:
%%2

Error: (04/09/2014 05:30:31 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (04/09/2014 05:29:08 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.

Error: (04/09/2014 04:30:06 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (04/09/2014 04:28:49 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.

Error: (04/09/2014 03:28:38 AM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (04/09/2014 03:28:10 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.


Microsoft Office Sessions:
=========================
Error: (04/09/2014 06:30:50 AM) (Source: Application Hang)(User: )
Description: Fences.exe1.0.1.0hungapp0.0.0.000000000

Error: (04/09/2014 05:17:47 AM) (Source: ESENT)(User: )
Description: wuaueng.dll6324SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (04/09/2014 05:17:47 AM) (Source: ESENT)(User: )
Description: wuauclt6324C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (04/09/2014 05:17:36 AM) (Source: ESENT)(User: )
Description: wuaueng.dll6324SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (04/09/2014 05:17:36 AM) (Source: ESENT)(User: )
Description: wuauclt6324C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (04/09/2014 05:06:22 AM) (Source: ESENT)(User: )
Description: wuaueng.dll732SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (04/09/2014 05:06:22 AM) (Source: ESENT)(User: )
Description: wuauclt732C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (04/09/2014 05:06:12 AM) (Source: ESENT)(User: )
Description: wuaueng.dll732SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)

Error: (04/09/2014 05:06:12 AM) (Source: ESENT)(User: )
Description: wuauclt732C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (04/08/2014 11:30:22 PM) (Source: ESENT)(User: )
Description: wuaueng.dll7188SUS20ClientDataStore: C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log-1032 (0xfffffbf8)


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe AIR (Version: 3.7.0.1860)
Adobe Digital Editions
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 12 Plugin (Version: 12.0.0.77)
Adobe Reader XI (11.0.06) (Version: 11.0.06)
Adobe Shockwave Player 12.0 (Version: 12.0.4.144)
Adobe® Photoshop® Album Starter Edition 3.2 (Version: 3.2.0)
AiO_Scan (Version: 50.0.206.000)
AiOSoftware (Version: 50.0.206.000)
Airytec Switch Off (Version: 3.2)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.2.6
AudibleManager (Version: 2089884134.2089884196.2090320000.2089884154)
AVG SafeGuard toolbar (Version: 15.5.0.2)
AVS Update Manager 1.0
AVS Video Converter 6
AVS4YOU Software Navigator 1.3
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite MFC-7860DW (Version: 1.1.3.0)
Browser Highlighter - Firefox (Version: 1.0.16601.2)
CA Pest Patrol Realtime Protection (Version: 001.001.0034)
CameraDrivers (Version: 5.0.0.290)
CameraDrivers (Version: 5.0.0.328)
CaptureWizPro 3.A0
CCleaner (Version: 4.09)
CoffeeCup PixConverter
Comcast Desktop Software (v1.2.1) (Version: 24)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CP_AtenaShokunin1Config (Version: 53.0.13.000)
CP_CalendarTemplates1 (Version: 53.0.13.000)
CP_Package_Basic1 (Version: 53.0.13.000)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CP_Panorama1Config (Version: 53.0.13.000)
Critical Update for Windows Media Player 11 (KB959772)
CrossLoop 2.20 (Version: 2.20)
CueTour (Version: 53.0.13.000)
CutePDF Writer 3.0 (Version:  3.0)
Data Fax SoftModem with SmartCP
DellTouch
Desktop Doctor (Version: 2.5.5)
DivX Converter (Version: 6.6.1)
DivX Setup (Version: 2.4.1.4)
DocProc (Version: 5.2.0.0)
DocumentViewer (Version: 53.0.13.000)
DocumentViewerQFolder (Version: 1.00.0000)
EA SPORTS online 2006
Easy Internet Sign-up (Version: FE UI-4.0.0.1573)
Easy Phone Tunes (Version: 134)
Easy Video Joiner 5.21
Easy2Convert PNG to JPG 1.5 (Version: 1.5)
eFax Messenger (Version: 4.4.1.528)
Enhanced Multimedia Keyboard Solution
Eraser
Eraser (Version: 5.86)
FATE Demo from Hewlett-Packard Desktops (remove only)
Fences
Fences (Version: 1.0)
Flip Words from Hewlett-Packard Desktops (remove only)
Google Chrome (Version: 33.0.1750.154)
Google Update Helper (Version: 1.3.23.9)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 1.0.2)
HP Connections XP (Version: 1.00.0000)
HP Deskjet 1050 J410 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 1050 J410 series Help (Version: 140.0.66.66)
HP Deskjet 1050 J410 series Product Improvement Study (Version: 22.0.334.0)
HP Deskjet Printer Preload (Version: 10.1.0)
HP Document Viewer 5.3 (Version: 5.3)
HP Game Console and games
HP Games (Version: 1.0.0.66)
HP Image Zone 5.3 (Version: 5.3)
HP Organize
HP Photo Creations (Version: 1.0.0.3341)
HP Photosmart 330,380,420,470,7800,8000,8200 Series (Version: 8.1)
HP Photosmart Cameras 5.0 (Version: 5.0)
HP PSC & OfficeJet 5.3.B
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.212.000)
HpSdpAppCoreApp (Version: 3.00.0000)
Insaniquarium Deluxe from Hewlett-Packard Desktops (remove only)
InstantShareAlert (Version: 1.00.0000)
InstantShareDevices (Version: 53.0.13.000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4421)
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.789)
IrfanView (remove only) (Version: 4.36)
iSkysoft iMedia Converter(Build 3.0.3.0)
iSpQ VideoChat 8.0 (Version: 8.0)
iTunes (Version: 11.1.5.5)
Jasc Paint Shop Pro 8 (Version: 8.10.0000)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Jewel Quest from Hewlett-Packard Desktops (remove only)
Junk Mail filter update (Version: 14.0.8117.416)
Keyfinder Advanced 2007 (Trial Version) (Version: 2.0)
LabelCreator Pro (Version: 4.3.03)
LightScribe System Software (Version: 1.18.27.10)
Logitech Harmony Remote Software (Version: 1.0.110307)
Logitech QuickCam (Version: 11.10.2030)
Logitech® Camera Driver
LogMeIn (Version: 4.0.680)
Macrium Reflect Standard Edition (Version: 5.1.5732)
Mah Jong Quest from Hewlett-Packard Desktops (remove only)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaCell Mobile Video Converter
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Default Manager (Version: 2.1.54.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Money 2005 (Version: 14)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WinUsb 1.0
Microsoft Works (Version: 08.04.0623)
MobileMe Control Panel (Version: 3.1.8.0)
Move Networks Media Player for Internet Explorer
Mozilla Firefox 28.0 (x86 en-US) (Version: 28.0)
Mozilla Maintenance Service (Version: 28.0)
MSN Toolbar (Version: 4.0.0357.1)
MSN Toolbar Platform (Version: 4.0.0357.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
muvee autoProducer 4.0 (Version: 4.00.050)
MVision (Version: 11.10.2030)
Mystery Case Files: Ravenhearst ®
Napster (Version: 4.6.3.4)
Napster 3.5 MP3 Encoder (Version: 1.2.0000)
Napster Burn Engine (Version: 3.5.0000)
Napster Label Creator (Version: 1.00.0000)
NAVIGON Fresh 3.4.1 (Version: 3.4.1)
NETGEAR WG111 Software
Network Stumbler 0.4.0 (remove only)
NewCopy (Version: 50.0.206.000)
Norton Business Suite (Version: 21.2.0.38)
Nuance PaperPort 12 (Version: 12.1.0000)
Nuance PDF Viewer Plus (Version: 5.30.3290)
Octoshape add-in for Adobe Flash Player
Office 2003 Tour (Version: 1.0.0)
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
PaperPort Image Printer (Version: 1.00.0001)
PayPal Plug-In (Version: 2.0.0.43)
PDFZilla V3.0.0
PhotoGallery (Version: 53.0.13.000)
Picasa 2 (Version: 2.0)
Pix2Fone Extension for Internet Explorer (Version: 1.9)
Pogoplug Backup (Version: 5.2.4)
Polar Bowler from Hewlett-Packard Desktops (remove only)
Polar Golfer from Hewlett-Packard Desktops (remove only)
PS2
PSPrinters08 (Version: 8.01.0000)
PSTAPlugin (Version: 8.01.0000)
Puzzle Express from Hewlett-Packard Desktops (remove only)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
Quicken 2005 (Version: 14.00.0000)
QuickTime 7 (Version: 7.75.80.95)
RadarSync PC Updater 2011 (driver updates & patches)  (Version: )
RandMap (Version: 53.0.13.000)
Readme (Version: 50.0.206.000)
RealArcade
RealPlayer
REALTEK GbE & FE Ethernet PCI NIC Driver (Version: 1.23.0000)
Revo Uninstaller Pro 3.0.7 (Version: 3.0.7)
Ricochet Lost Worlds from Hewlett-Packard Desktops (remove only)
Scan (Version: 140.0.80.000)
Scansoft PDF Professional
SCRABBLE Blast from Hewlett-Packard Desktops (remove only)
SCRABBLE from Hewlett-Packard Desktops (remove only)
SCRABBLE Rack Attack from Hewlett-Packard Desktops (remove only)
Segoe UI (Version: 14.0.4327.805)
Shrek 2 Ogre Bowler from Hewlett-Packard Desktops (remove only)
SkinsHP1 (Version: 53.0.13.000)
Skype™ 6.14 (Version: 6.14.104)
Slingo Deluxe from Hewlett-Packard Desktops (remove only)
Slyder from Hewlett-Packard Desktops (remove only)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.1.3)
Sonic RecordNow Audio (Version: 2.0.2)
Sonic RecordNow Copy (Version: 2.0.2)
Sonic RecordNow Data (Version: 2.0.2)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 53.0.13.000)
Spotify (Version: 0.8.5.1356.gd1d40f3a)
Spybot - Search & Destroy (Version: 1.6.2)
Super Granny from Hewlett-Packard Desktops (remove only)
Swarm from Hewlett-Packard Desktops (remove only)
swMSM (Version: 12.0.0.1)
Tiger Woods PGA TOUR 06
Tradewinds from Hewlett-Packard Desktops (remove only)
Unload (Version: 5.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2863058) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
WebEx Support Manager for Internet Explorer (Version: 6.5.4917)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinZip 14.5 (Version: 14.5.9095)
WirelessMon V3.0
Yahoo! Browser Services
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 2551.29 MB
Available physical RAM: 1269.78 MB
Total Pagefile: 4438.85 MB
Available Pagefile: 3011.76 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.08 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:178.9 GB) (Free:117.84 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:7.39 GB) (Free:1.59 GB) FAT32
4 Drive f: (DANA P IPOD) (Removable) (Total:55.67 GB) (Free:33.1 GB) FAT32
5 Drive g: (HP_RECOVERY) (Fixed) (Total:7.39 GB) (Free:1.59 GB) FAT32
6 Drive i: (ZIP250) (Removable) (Total:0.23 GB) (Free:0.12 GB) FAT
8 Drive k: (HP_PAVILION) (Fixed) (Total:107.09 GB) (Free:46.7 GB) NTFS

========================= Users: ========================================

User accounts for \\YOUR-27E1513D96

Administrator            Guest                    HelpAssistant            
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Next step please?

 

TY



#4 hamluis

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Posted 12 April 2014 - 02:54 PM

First thing I suggest...is viist Windows Update and download/install all critical updates.  Your system reflects IE 6, which is riddled with various vulnerabilities.

 

It also appears (to me) that you have various adware/malware possibly installed...I am moving your topic to Am I Infected forum.

 

Louis



#5 dphenry157

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Posted 13 April 2014 - 06:41 AM

Thank you Louis.  I have already had the Windows Update set automatically.  What should I do from here?



#6 helpmepc111

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Posted 16 April 2014 - 07:02 AM

Louis, the solution is good. I had the same issue and will try this stuff for sorting it out.

 

Thank you



#7 dphenry157

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Posted 17 April 2014 - 12:47 PM

I am still looking for help please?



#8 dphenry157

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Posted 24 April 2014 - 05:37 AM

Is there any way that I can get some help?  My issue still persists.  Thank you!



#9 dphenry157

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Posted 25 April 2014 - 01:42 PM

Help please?



#10 quietman7

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Posted 25 April 2014 - 02:58 PM

You still have not done this.

Please post the exact error message.


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#11 dphenry157

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Posted 03 May 2014 - 09:01 AM



#12 dphenry157

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Posted 03 May 2014 - 09:10 AM

How do I post a .jpg showing the error message?



#13 quietman7

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Posted 03 May 2014 - 12:30 PM


To capture a screenshot, refer to:Then upload it to an image site such as Photobucket, Glowfoto, TinyPic or ImageShack and provide a link to the url address back here.

Alternatively you can just use (click) the Img icon in the forum board editor...copy and paste the url address into the box that opens, then click OK.
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