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Wireless card constantly dropping my internet connection


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#1 Milway

Milway

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Posted 06 April 2014 - 12:51 PM

Hi there,

 

I don't really know what is causing my wireless card to be constantly dropping my internet connection on my Dell XPS 17.

 

I am a bit lost here, due that the rest of the computers in the house don't seem to have the same problem as I have, so I am guessing the router is not the problem, even though I could be wrong.

 

I was thinking at first that this could be the wireless card that needs to be replaced, because of the constant dropping of the internet, but it is very strange that I can stay connected for 2 minutes to up to sometimes 2 hours or more, without losing the connection and other times are more constant.

 

The intervals within each dropping are between 2 to 7mins or 1hr when streaming a youtube video, (this depend on the video), if I am surfacing the net this will happen from 20 to 30 or 45 minutes to up to 1 or 2hr or more.   

 

The connection goes and comes but sometimes I have to go through the diagnostic tool in windows to get the connection back.

 

Yesterday night I update the Intel PROset/wireless drive and the connection was stable for the rest of the night, but this morning I came back to the same song as before, the connection once again dropped. I have installed this morning Wireshark to analysis my network and I got a lot of black TCP’s , now the strange thing is that when I uninstall the program, the connection has been very stable since then.  

 

But I am still wondering for how long this will last and what is causing this issue that I cannot resolve after a month a half.  :smash:

 

I am a two to three feet from the wireless connection so that is not the issue.

 

I hope someone can help me to resolve this issue . :)


Edited by Milway, 06 April 2014 - 02:49 PM.


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#2 Milway

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Posted 06 April 2014 - 04:47 PM

Hi, 

 

Just an update, the connection has dropped once again after 3hrs, I am going to start making a list to check the time a connection drops.  

 

Any thoughts what this could be? 

 

Thanks


Edited by Milway, 06 April 2014 - 04:48 PM.


#3 JohnnyJammer

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Posted 06 April 2014 - 11:15 PM

Sounds like the card might be flooding the network. I ahve seen cards/NIC's flood and i mean big floods when performing an arp lookup. I would goto the advanced settings of the network adaptor and make sure all the settings are set to default.

I forgot to add, delete the WiFi profile on the machine, then reboot and re-add/re-join the wireless network and see if that helps. Also check the event viewer log (eventvwr.msc in Run) and check for any odvious errors.


Edited by JohnnyJammer, 06 April 2014 - 11:16 PM.


#4 Milway

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Posted 09 April 2014 - 01:58 PM

Hi Jonny,

 

I have found the main problem and is resolve.

 

Thank you for your time 






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