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System 32 - Windows cannot access the specified device, path or file.


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#1 Funkion

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Posted 06 April 2014 - 04:52 AM

Hi guys,

 

Been seeing very helpful threads on this forum! I've just joined as I've recently encountered a problem on my pc. Not sure if this is the correct sub-forum, but I am unsure as to what is the source of the problem. I've looked through this thread with this user having similar issues -> http://www.bleepingcomputer.com/forums/t/509768/windows-cannot-access-the-specified-device-path-or-file-virus/ . However, I can't seem to find a permanent solution thus far. 

 

So the error in question starts with Windows saying:

 

"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." 

 

in regards to the file: C:\Windows\system32\REG.exe.

 

What happens after this is that any executable file/program encounters errors when starting including Word, Adobe, Chrome etc. Always after this initial error prompts. What I have noticed is that this error seems to occur when installing Visual C++ (I can't be sure though) as it happens when attempting to install two different games (not an isolated incident). The only remedy I have is to system restore to before the error which is fine, but leaves me unable to install the game in question. I have run Ccleaner, and MalwareBytes Anti Rootkit and Avast and all results have come back clean. 

 

I've attached the error picture below along with the restore point showing the installation that causes the error.

 

Attached File  error1.jpg   62.54KB   0 downloads

 

Attached File  restore point.jpg   221.19KB   0 downloads

 

Operating System: Windows 7 Ultimate 64bit w/ SP1

 

If there is any further info you may need, let me know and I can add it in.

 

Thanks in advance,

Andrew


Edited by hamluis, 06 April 2014 - 09:57 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Wolverine 7

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Posted 06 April 2014 - 10:38 AM

My ten cents worth untill someone more knowldgable chips in,you could download the Tweaking.com all in one repair mentioned in the thread you posted and set it  to repair file and registry permisions.

 

Before yoU do anything you should virus check to make sure your clean,ie boot to safe mode and run Malwarebytes.

 

Have you tried restoring back before the error?


Edited by Wolverine 7, 06 April 2014 - 04:33 PM.


#3 dc3

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Posted 06 April 2014 - 10:58 AM

Windows Repair (All in one)
 
Please download and install Windows Repair (All in one)
 
To open the program click on the Start orb.
 
Click on All Programs.
 
Click on Windows Repair (All in one), this may be listed as Tweaking.com.
 
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
 
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
 
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 
 
windowsrepairstep2-1_zps08aed02b.png
 
Go to Step 3 and click on the Do it button to run System File Check.
 
windowsrepairstep3-1_zps935b7603.png
 
Go to Step 4 and click on the Create button under System Restore.
 
windowsrepairstept4-1_zpseb336401.png
 
Go to Start Repairs and click on the Start button.
 
Important: Do not make any changes to the check marks.
 
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
 
When the page below opens click on the Start button.
 
windowsrepairstartrepairs-1_zpsa179850d.
 
Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
 
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
 
*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb and paste it in the Search all programs and files box.
 
Click on Logs.
 
Click on _Windows_Repair_Logs.
 
Copy and paste this log in your next post.
 
There is an article at Microsoft Support which you may benefit from reading.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 dc3

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Posted 06 April 2014 - 12:26 PM

 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Funkion

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Posted 06 April 2014 - 09:57 PM

Hi guys,

 

Thanks for the replies.

 

@Wolverine, Yes system restore works, but I am looking for a more permanent solution than just a bandaid to fix the problem. 

 

@dc3,

 

Thanks for the reply, and the instructions provided. I have followed them through and the logs are as follows:

 

 
System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Ultimate
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: ANDREW-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: C:\Users\Andrew
Current Profile SID: S-1-5-21-3296472213-1276213933-3080014590-1000
Current Profile Classes: S-1-5-21-3296472213-1276213933-3080014590-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Andrew\AppData\Local
--------------------------------------------------------------------------------
 
System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:03:38
 
Process Count: 55
Commit Total: 1.40 GB
Commit Limit: 8.00 GB
Commit Peak: 1.62 GB
Handle Count: 18217
Kernel Total: 294.40 MB
Kernel Paged: 215.73 MB
Kernel Non Paged: 78.68 MB
System Cache: 969.20 MB
Thread Count: 806
--------------------------------------------------------------------------------
 
Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 4.00 GB
Memory Used: 1.26 GB(31.425%)
Memory Avail.: 2.74 GB
--------------------------------------------------------------------------------
 
Cleaning Memory Before Starting Repairs...
 
Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 4.00 GB
Memory Used: 1.08 GB(26.9132%)
Memory Avail.: 2.92 GB
--------------------------------------------------------------------------------
 
Starting Repairs...
   Start (07/04/2014 02:16:56)
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (07/04/2014 02:16:56)
   Running Repair Under Current User Account
   Done (07/04/2014 02:17:04)
 
01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (07/04/2014 02:17:04)
   Running Repair Under System Account
   Done (07/04/2014 02:18:52)
 
01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (07/04/2014 02:18:52)
   Running Repair Under System Account
   Done (07/04/2014 02:19:57)
 
03 - Register System Files
   Start (07/04/2014 02:19:57)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:20:21)
 
04 - Repair WMI
   Start (07/04/2014 02:20:21)
   Running Repair Under Current User Account
   Done (07/04/2014 02:26:00)
 
05 - Repair Windows Firewall
   Start (07/04/2014 02:26:00)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:26:36)
 
06 - Repair Internet Explorer
   Start (07/04/2014 02:26:36)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:27:06)
 
07 - Repair MDAC/MS Jet
   Start (07/04/2014 02:27:06)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:27:17)
 
08 - Repair Hosts File
   Start (07/04/2014 02:27:17)
   Running Repair Under System Account
   Done (07/04/2014 02:27:20)
 
09 - Remove Policies Set By Infections
   Start (07/04/2014 02:27:20)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:27:24)
 
11 - Repair Icons
   Start (07/04/2014 02:27:25)
   Running Repair Under Current User Account
   Done (07/04/2014 02:27:27)
 
12 - Repair Winsock & DNS Cache
   Start (07/04/2014 02:27:27)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:27:42)
 
14 - Repair Proxy Settings
   Start (07/04/2014 02:27:42)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:27:47)
 
16 - Repair Windows Updates
   Start (07/04/2014 02:27:47)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:11)
 
17 - Repair CD/DVD Missing/Not Working
   Start (07/04/2014 02:28:11)
   iTunes not found, not applying UpperFilters iTunes Reg Key
   Done (07/04/2014 02:28:11)
 
18 - Repair Volume Shadow Copy Service
   Start (07/04/2014 02:28:11)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:18)
 
20 - Repair MSI (Windows Installer)
   Start (07/04/2014 02:28:18)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:31)
 
22.01 - Repair bat Association
   Start (07/04/2014 02:28:31)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:36)
 
22.02 - Repair cmd Association
   Start (07/04/2014 02:28:36)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:40)
 
22.03 - Repair com Association
   Start (07/04/2014 02:28:40)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:45)
 
22.04 - Repair Directory Association
   Start (07/04/2014 02:28:45)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:50)
 
22.05 - Repair Drive Association
   Start (07/04/2014 02:28:50)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:55)
 
22.06 - Repair exe Association
   Start (07/04/2014 02:28:55)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:28:59)
 
22.07 - Repair Folder Association
   Start (07/04/2014 02:28:59)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:04)
 
22.08 - Repair inf Association
   Start (07/04/2014 02:29:04)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:09)
 
22.09 - Repair lnk (Shortcuts) Association
   Start (07/04/2014 02:29:09)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:14)
 
22.10 - Repair msc Association
   Start (07/04/2014 02:29:14)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:19)
 
22.11 - Repair reg Association
   Start (07/04/2014 02:29:19)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:23)
 
22.12 - Repair scr Association
   Start (07/04/2014 02:29:23)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:28)
 
23 - Repair Windows Safe Mode
   Start (07/04/2014 02:29:28)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:33)
 
24 - Repair Print Spooler
   Start (07/04/2014 02:29:33)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:29:46)
 
25 - Restore Important Windows Services
   Start (07/04/2014 02:29:46)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:30:11)
 
26 - Set Windows Services To Default Startup
   Start (07/04/2014 02:30:11)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (07/04/2014 02:30:22)
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done (07/04/2014 02:30:22)
   Total Repair Time: 00:13:28
 
 
...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under Current User Account
 
And after scanning with MBAM (came back clean):
 
Quarantined Items:
===================
===============================================================
END OF FILE
 
Let me know if you need any further info, and appreciate all the help!
 
Andrew

 



#6 dc3

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Posted 07 April 2014 - 09:16 AM

Any change?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Funkion

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Posted 08 April 2014 - 04:03 AM

Hi dc3,

 

Sorry thought there was more steps to follow before trying again. I have tried the sequence events leading to the error and it seems to have gone now! I would just like to say thank you for all your help and I really appreciate it!

 

Andrew



#8 dc3

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Posted 08 April 2014 - 08:54 AM

Glad to be able to help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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